The solution offers a free version of their product.
The solution offers the best user interface and the easiest way of working for the many co-workers that are drawing and developing and documenting their processes. It's amazingly good at that.
Download the Bizagi Buyer's Guide including reviews and more. Updated: October 2022
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
adidas, Audi, BNP Paribas, Deutsche Post DHL & many more - 500+ customer globally.
The solution offers a free version of their product.
The solution offers the best user interface and the easiest way of working for the many co-workers that are drawing and developing and documenting their processes. It's amazingly good at that.
The next step for the solution is when it comes to starting to do a little bit more deep modeling. When you start working with information modeling, et cetera, here is no really good solution for the data modeling and information modeling. You have the BPM and data albeit in data storage that they support very well. However, it's not quite enough. You can write in your information that there, but you don't have a direct connection or the easy connection to an easy to use modeling tool or modeling set up.
We've been using the solution since 2012. To be honest, we were actually using it when the company was quite young, however, the real extensive use has been over the last, I would say, four or five years.
We have had some problems with bugs. If you are converting and exporting into SharePoint and you have long path names, there's a limitation in part on the length of path names on SharePoint. We had problems with that. We got the new version just a couple of weeks ago and that solved the problem. Right now we don't have any issues with stability.
The reply from Bizagi was understanding. They did not really see the problem right away, however, we figured out it was a mix between the versions of SharePoint and the version of Bizagi that we had.
We haven't really had any issues with scaling. It's absolutely doable.
While our enterprise version has maybe 20 users, on the free version, we have somewhere between 250-300 people.
I have dealt with technical support in the past, however, not in these last few years. Initially, I was the one who had contact directly with technical support. However, now it's the product owner and the engineer. I can't really comment on how they are anymore. I know we have contact with them and we had contact with them with problems from time to time and I've never heard of any issues with their level of service. When we had issues with the long path names in SharePoint, the technical support team was very helpful and solved the issue.
The initial setup was very easy. If you use only the client, it's very easy. We have a license agreement with Bizagi and our organization. So we have created our own internal modules so that we order the Bizagi model or from our IT support. And they push it out to our laptops, and to our computers.
It's the same thing with the updates. We push that out all the time. From a user perspective, it's a very nice and easy setup. I know that there were some problems with the connection and with setting up the sign-on in the right way, however, it works. I can't tell you whether the problem was because of our setup and our configuration of our side or what it was, however, it took a week or two before it was completely resolved. Now it's no longer an issue.
We only need one person to handle the maintenance. We have a set up for our internal tools with a product that the product owner owns several tools and he has engineers working with those tools. I know that we have one specialist in Bizagi, and they handle any maintenance issues on our behalf. That said, he's not working full-time with Bizagi either. It's probably 25-30% of his allotted time.
The solution does have a free version, which we use. However, we also use the enterprise version as well, which is under different licensing.
They should look a little bit at their license set up. There should be something in between the free version and the enterprise version, which has everything. The enterprise is very expensive, not very, but it is expensive. In many cases, you need a few of the functionalities in the enterprise, but not the sole enterprise model.
They could actually gain a lot more licensed users if they had some of the functionalities of the enterprise version in the free version and created a mid-range option that sat in between both.
For example, in order to publish on HTML, you need to have the enterprise model or publish it in SharePoint, so that you can have the connection to SharePoint. That is something where having a mid-license would benefit both themselves as a company, and the clients who don't want a full-enterprise solution.
We're customers of Bizagi. We don't have a business relationship with them.
We are using both the free and enterprise versions of the solution.
We using the free version to work with modeling and draping our basic business processes. We're also continuing into the enterprise version, to simulate and to build documentation on HTML, SharePoint, et cetera. Then, in a few cases, we're also working with the automation. I'm not doing that myself. I'm the part that is on the front-end of the journey for the processes. So we using it for our poses landscape basically, initially.
We continue using the BPM and notation. That's what we're after.
I would recommend the solution to other organizations. However, they should decide a little bit on what their use case and needs might be before jumping into the solution to ensure it meets their needs.
Overall, I'd rate the solution eight out of ten.
There are improvements to be done. The licensing structure has them missing out on quite a lot of satisfied users by forcing them to choose between a high-cost license or a free model that doesn't offer the few features they need.
The amount of control that this solution provides is great.
Automation could be better. Bizagi allows for automation, but it's very complicated.
Sometimes we experience issues related to translation. The first version we used was translated into Spanish, but the upgrade that we installed was not translated, which caused us some problems.
I have used this solution for a few years.
We haven't experienced any scalability or stability related issues.
We used to use Blueworks, from IBM. Bizagi is not as extensive as Blueworks, but it's enough for our company. Bizagi is easy to use, but Blueworks offers more freedom, allowing you to develop more.
Blueworks is more expensive, but it has more functionality. Exporting and processing client uploads is much easier using Blueworks.
We use the free version, so yes, we are very satisfied with the price. If you want more complicated software, you're going to have to pay for it.
I would recommend this solution to any colleagues. On a scale from one to ten, I would give this solution a rating of nine.
We use Bizagi for modeling our business organization.
The most valuable feature is the organizational modeling capability.
The technical support is not fast enough and should be improved.
Bizagi needs to have better management tools.
I have been using Bizagi for about one year.
This is a scalable solution. We have about 20 users and we plan to increase our usage in the future.
The technical support for Bizagi needs to be faster.
The initial setup is easy.
We have no issues with the pricing.
This is a good product and one that I recommend.
I would rate this solution an eight out of ten.
Our primary use case is for in-house login systems like the help desk, change management, and programming.
The approval process is simple.
In terms of what needs improvement, the performance issue can be speeded up.
I have been using Bizagi for four years.
In terms of the stability, sometimes it runs too slowly.
We have around 100 users in my company.
I have contacted their technical support. We have paid for the license.
Bizagi is a good solution. I would rate it a six out of ten. I don't fully use it. It has slow performance. I only use 60% of its power. If it wasn't so slow I would rate it a nine or eight.
What I like best about Bizagi is that you can download the modeling software free of charge and start right away.
The most valuable feature is the simulation.
The speed of this solution needs to be improved.
Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it. The APQC Institute specifies the PCF, which has requirements for quality assurance and there are many processes that are categorized by it. If the software had a feature to manage all of these processes in a hierarchical structure then it would be a very good feature. It is not something that is available in any modeler.
I have been using Bizagi for about one month.
I have not experienced any bugs or errors, so I think that it is stable.
I have only used Bizagi on one computer, so I have not tested scalability. From what I can tell, I think that it is good.
I have not had a need to contact technical support.
I have worked with Visual Paradigm, Visio, and Camunda Modeler.
The initial setup is not complex. It is simple to deploy and only takes a couple of minutes.
I downloaded and installed the modeler on my own.
The Bizagi modeler can be downloaded free of charge.
I downloaded the latest modeler but I do not have access to the engine.
Overall, I like this product and it would be great if it had more features to handle all of my processes and BPM diagrams.
I would rate this solution a seven out of ten.
We primarily use the solution for modeling.
The solution's simulation capabilities are the most valuable aspects.
I've not really found any features that are lacking. I've never tried other solutions, so I can't compare it to anything. So far, it's meeting my expectations.
There could be more documentation.
It would be useful if the solution also offered enterprise architecture and risk management capabilities.
I want to be able to use the whole Bizagi suite. I'm sure it's quite advanced and capable of doing more.
I've been using the solution for about two years now.
The solution is very stable. We haven't found any bugs or glitches. The solution doesn't crash. It's quite reliable.
We've never been in touch with technical support, so I don't have any experience with them at all.
I've not tried out other solutions at the company itself. This is the only solution I've used so far in this organization.
I have personally tried using Signavio, CPN Tools, and Visio.
The initial setup was very straightforward. It was not complex.
Deployment was very quick. Within five minutes it was done.
I handled the installation myself.
We aren't really paying anything for the solution currently. I acquired this tool when I was using it at school during my Master's class. It was given to us as a package from the school, so I brought it to work to use.
Due to my previous experience with a few other tools, I knew they would not meet our needs, so I didn't evaluate them per se. Instead, we decided to try Bizagi.
I'm not sure which version of the solution we are using, but I don't believe it is the most recent version. I believe it is version 2.7.02.
We have ten users on the solution that strictly use it for modeling purposes.
I'd advise other companies to understand what they want first and what the tool should do for them. That way, when they look at different options, they'll have a list of features to seek out. It will help them discover which product will work best for them. No one should rush out to buy any product.
I'd rate the solution eight out of ten.
We are a consulting company and this is one of the solutions that we use for our clients.
There are three projects that we have used Bizagi for, so far. The first is a subsidy manager from the public sector, where there are certain processes that have to be followed.
The second is a commercial company that has a lot of people working outside of the organization. They needed to provide them with the ability to input data and proceed with a certain process.
The third case is an operational risk management system that was designed to detect risky events.
This solution is easy to use and it is a good tool for process modeling.
Bizagi provides instructions that are very good and help you to get started.
This solution would be expensive for a company that has a lot of users.
I would like to see more in terms of analytics and better reporting.
The inclusion of a process mining capability would improve this product.
We have been working with Bizagi for less than one year.
Once the issues with integration were solved, our clients have not found any problems with respect to stability.
This solution will work for certain purposes. I don't believe that it is capable of supporting an enterprise-level organization. Rather, I think that it is ideal for medium-sized companies.
We have been in contact with technical support once or twice, although most of the time we have found solutions to our problems on the internet.
We are satisfied with the technical support.
I was not the person who implemented the software but as I remember, we didn't have any problems. We have had issues with integration but we have overcome them.
In general, we are satisfied with Bizagi. However, I think that companies who need something more architectural in nature should consider other systems.
I would rate this solution an eight out of ten.
The design of the studio is the solution's most valuable feature. It's really, really easy to use. The orchestration, and keeping all of your metrics outside, is very helpful.
The API is pretty straightforward.
The solution runs fine.
The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself.
It's not a question of the interface being user-friendly and it's not the question of a specific design that makes it easy for people to use. Rather, we've got to have a design for the robot to use.
I've been using the solution for 30 years.
There aren't any problems with technical support that I'm aware of. I don't deal with the technical support side of things, however. I haven't heard of anyone on my technical team complaining about the support. I would assume that means it's decent. That said, I'm not the person that reaches out to them, so I don't have any experience to speak of.
I'm not involved with financials so I wouldn't know how to answer any questions about pricing or licensing.
Our clients are Bizagi customers. We simply work with Bizagi for the robots, but it's all via our clients. We don't have a direct relationship with the company.
I'm not sure which version of the solution our client's organization is currently using.
I'd rate the solution eight out of ten. My main complaint is that there isn't an RPA interface. If they implemented one, I'd probably rate them higher.
I'd advise others to really try out the product before implementing it. It won't be quite the same as setting everything up and running. However, you need to understand what your pricing will be, according to usage. You also need to know what you would want to enable. If you don't, you might run into problems down the line. Users considering the solution should understand what their enterprises do. They also should be clear on what they want the solution to do and should try it out to see if it fits in with that.
I use Bizagi for modeling my own processes as well as teaching others business process modeling. I teach business process modeling at workshops. I teach my students how they can use this solution to model their processes.
I find Bizagi so user-friendly. I also think that its modeling abilities are great and it's easy to teach them to new users.
I think that they could improve their update process.
Some of the process mining techniques could be added to Bizagi. I think that they can improve their simulation abilities to include more elements of the BPMN.
Sometimes it requests me to update Bizagi and it takes some time working on it. It can be a challenge to update it when I don't have internet access.
I think the solution is scalable, but I haven't needed to scale.
I have not contacted technical support, but I saw Bizagi's website and I think that they would be great.
I think the main competitive advantage of Bizagi is its user-friendly environment that allows you to drag and drop BPMN elements on its surface. Its simulation abilities are also great, but I think that they can be improved because some elements of BPMN and are not supported in the current version. I recently heard that Bizagi added performance evaluation or assessment and I know I'm not working with it yet.
It's easy to set up. I think it took less than an hour to deploy. I don't remember exactly, but I think that it was less than one hour.
I proposed Bizagi to my team because I'm a business process management consultant. My entire team, which is more than ten people, all installed and set up Bizagi on their computers.
As a process management consultant for different organizations, some of them have more users. Currently, we are working with an organization of over 100 people and we recommended Bizagi to them.
I think that its price is reasonable.
I would absolutely recommend Bizagi for many people. I would rate it as eight out of ten.
Our primary need and use for this solution is in designing sales, order handling and support processes for BPM.
Bizagi has improved our ability to provide services. We are developing some BPM (Business Process Management) solutions on top of the Camunda Engine. I am currently configuring features that we need to develop in order to add other functionality that people need in order to be attracted to our platform. After we finish the platform we plan to add other business customers that we already have. We want to launch our developed product and provide it as a service.
My favorite part about Bizagi is that I think it has nice UI. It is a comfortable environment for users.
As I worked with the desktop version of the Bizagi modeler, I was not so comfortable. I prefer the web version because it's more mobile. So for my preferences, I wanted to add a BPMN notations extension. I couldn't do that with Bizagi. I wanted to add some notations for orders, invoices and allow adding some configuration to those notations. That is our vision for our platform. As it is a feature that we will definitely be adding to our platform that we are developing, I would rather see it in the product rather than creating it as a workaround.
As a developer, I would like to see some features and functionality that would allow us to add-in features to a marketplace or community. For example, BPM'Online has a marketplace. You can go get add-ons and plugins to process reports and buy or download functionality and put it on the BPM'Online and do business sharing of any profit with products for sale. In the market, 80% goes to the developer and 20% goes to BPM'Online. It is a model that grows the community and functionality.
So I would also recommend having a marketplace similar to BPM'Online to be able to buy or build third-party functionality and community.
It was not necessary to use the company's technical support while deploying or during use.
We used several solutions over a short period of time for evaluations.
The initial setup for the desktop version was fairly straightforward.
I did the installation by myself without help from any third-party assistance.
I used the trial version and I'm searching for the pricing. We'd be happy to carry the product because it does what we need and are already developing for it.
We considered several solutions before choosing. I explored products to gain experience with BPM platforms using products like BPM'Online, Camunda, Activiti, Microsoft CRM, and Salesforce for testing. I searched for similar solutions and tested all of them. The two that seemed most interesting for what we planned were Caramunda and Bizagi.
Bizagi is an enterprise application out of the box. Camunda is a platform that is better used to build some other applications on top of it. That is its real strength. Camunda has some basic features. Its UI is good and it has a plugin system. You can just buy some plugins for use and double up some plugins on top of it. The basic functionality is there and ready to use. The functionality in Camunda is very basic. You get a basic task list, basic modeler, and basic reports. It does not have a lot of extra features but it is simple to use and easy to learn. Bizagi has a learning curve. It has more features and more native functionality, but the learning curve is much longer than Camunda.
On a scale from one to ten, with one being the worst and ten being the best, I would rate this as an eight. I think it is a good product but I am not so much of an expert having used it for only a short time. There may be features it is missing that I don't even know if I want or need, and yet that other products and solutions may already have those features.
We used the hybrid deployment model. Our primary use case of this solution was to document the processes and then be able to simulate the changes.
I like all of the features. I like that you can simulate the processes and add the time standard. It has a good modeling interface, although there are some improvements that we may implement. The e-learning was useful, helpful, and saved us time. It gets people up to speed very quickly and because it has interesting standards it was easy to adopt and ensure conformity.
The performance could use improvement. We couldn't connect the processes to on one file. The performance is an issue for us.
In the next release, it would be nice that once you modeled the process it would be easier if it had a Word document that spoke about the procedures and controls. It should also have annotation for risk control. I am not able to extrapolate procedures from the process.
Besides for the performance issue, it is stable.
It is scalable.
We haven't needed to contact their technical support.
We previously used Microsoft Vizio. The switch was an obvious choice for us. In Vizio, you can't simulate and you have to train the staff to understand whereas Bizagi is easier. It's also easier to navigate and to use and requires minimal resources.
The initial setup was straightforward. The entire deployment took a day,it didn't take long. We require around five people for the deployment and maintenance. There's an internal team but they don't have to be full-time. It wasn't a bid decision to buy into this deployment. Because of the way the e-learning is set up, it was easy to deploy.
We were able to do the setup by ourselves.
I would advise someone considering this solution to try it first. It's cost-effective to run. It's a great solution. I would recommend it.
I would rate it a nine out of ten.
We use this solution for various mid-market clients in the Manufacturing and Services domains. In particular:
We have been modeling the business from value chain model to detailed BPMN 2.0 in some departments.
The most valuable feature for us is the Bizagi Modeler. It provides for easy to use modeling, respecting FULLY the BPMN 2.0 standard. Objects are fully reused (import/integration) with Bizagi Studio.
The free online Help and E-Learning is very strong. It is very complete and well done!!
This solution is very easy to use and is very stable.
Overall, this is a very good tool to drive the global Process Architecture of a company.
Some of the weaknesses of this solution are:
This is a very stable solution, and we have had no bugs in the past four years.
I have helped some companies to automate processes in different environments. Most of them are in Windows Server and SQL Server.
Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand, even for people who are not engineers nor developers.
The main feature of Bizagi is the speed to which we can automate processes and how we can modify them without a strong impact on the end users.
Another feature of this product is its technical documentation.
One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement.
Automate business processes related with accounting and payments with direct integration to SAP.
Bizagi is a valuable tool for us to model and automate business processes. It has an easy to use interface which final users accepted with much more enthusiasm than our ERP (SAP). It provided greater levels of automation and integration.
The pricing changed abruptly from 550 USD per user to 800 USD per user plus support fees, which it is a little steep increase.
Also, the tool sometimes feels not so mature when we find random deploy errors from testing to production environment.
After upgrading our original Bizagi 10.6 install to Bizagi 10.7, the case re-assigning feature stopped working. Bizagi provided different hotfixes, which caused other problems. It was finally fixed on the fourth try.
We did not encounter any issues with scalability.
The technical support is not very good. We didn't buy premium service with SLAs.
We did not use a previous solution. This is the first BPMS at our company.
It was very easy to install the system. However, there is additional effort needed to ensure stability of the entire eco-system (deployment of development, test and production instances, load balancers, etc.)
Bizagi had very convenient licensing prices, USD 550 per user. However, they recently changed their pricing to USD 800 per user, which seems like a very steep increase. If they can freeze the pricing in a contract, I advise them to do so.
We evaluated Oracle BPM Suite and IBM Case Manager. We chose Bizagi for their convenient licensing options. That is, no cost until it is ready to go into production. The licensing costs per user are cheaper.
We took the risk of buying an immature product. However, Bizagi over the years has demonstrated that they are a very good challenger to more established solutions.
Best business process management software. I use this software from the very beginning of my business and get very satisfied results.
Great software for managing my business. I think this is the best business process management software.
I think this is enough to manage my business.
It would be helpful if they added some extra features in the next update.
Rapid development and overall functionalities are decent. The fact that users can look at the process and alignment, it is a big plus. Also that it is an out-of-the-box connector for SAP is a definite edge.
It automates a completely manual, complicated process.
The tool is fairly stable. However, being based on Windows, it has its own set of challenges.
The tool is fairly scalable. However, if you are looking at building an application where 100 developers are working in parallel, you will have issues.
On a scale of 10, I would rate it an eight.
I have worked on Pega, Oracle BPM, IBM BPM, and Bizagi in past. The switch was not intentional, it was customer dependent.
Fairly straightforward with single exe file for installation on a Windows server.
It is on par with other BPM tools, but not as expensive as Pega nor Appian. That gives a definite edge to the tool, specially in manufacturing and retail segments.
The customer did the product evaluation.
It is a good tool for average asks where you need to fill in the gaps. However, I do not recommend its use as a tool for a core solution platform (like a claim management or underwriting tool in insurance).
I have been using Bizagi Modeller for over 11 years now.
We have not used the Bizagi process engine yet. We will be testing it soon. I did test much of it as Joget seemed a much a better and easier option. I may consider really looking into the Suite only if there is BRE (Business Rules Engine) in there.
With Bizagi, initial loading is extremely slow.
I did not have this issue as i believe in breaking work into smaller related units.
Good, effective, prompt and responsive but sometimes seem to get irritated.
Refer to the one above
We used Bonita and still use Bonita Engine but may want to move to Joget for simplicity.
We're only using only the Bizagi modeler, it was very simple and one-click. The engine may not be as simple but I prefer it simple and easy with a comprehensive user guide.Trying Joget now.
We implemented through an in-house team. No vendor team exists in Malaysia.
We're currently using the free modeler. Our advise is that avoid the complicated ones unless there is an inbuilt BRE in there. Most of them seem to insist that we must know Java.
We tried and tested a few such as TIBCO, Bonitasoft and Joget. Currently using Bonita but soon dropping it for Joget for simplicity.
We incorporated Bizagi as requirements in the Request for Proposals but reversed and decided on Joget for simplicity and price. With the downturn in economy and high competition, businesses want quick implementation, less headache and they are tired of the phrase "not so easy to change" from techies.
Frankly, any software is of no real good value if it has to be heavily supported by programming knowledge and techies. With Bizagi and others, the insistence on knowing Java or dot.net is making the usefulness useless. I am yet to see one that has a full embedded business rule engine that is business user friendly. Its a disappointing to call these software as business process and rules components when no business user can actually get to install, customize and use it. This is the same case with software related to Customer Relation Management - such as SuiteCRM and ESPOCRM.
Business process modelling and simulation.
Modelling integrated business processes for the whole enterprise.
It needs an easier setup for the Bizagi Engine.
Yes, Bizagi has the capability to import-export with various modelling notations.
We are a consultant.
Yes, Bonita BPM.
It's a good product for modelling and simulation.
BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors. Plus, it is free.
We used it to model all business processes using OMG standard BPMN 2.0.
The product itself needs to be more stable in terms of performance. Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC.
Only when opening multiple processes or the process itself is big and multiple objects is selected.
This is also noticed mainly when you try to organize the process model and use stages.
They have a good library, plus free online training that I used a lot, but I never contacted the technical support to tell.
I used many, including Camunda, Signavio and others, but this is more suitable for me in terms of it is free and does the job with no extra unnecessary functionality.
The modeler itself is free. For the whole BPM suite, there are other options that may be better.
Yes, we evaluated Camunda, Signavio, and JBoss BPM. As we needed only the modeler, we selected Bizagi modeler.
Check the online training library of Bizagi. It will be very helpful.
Agility, reverse engineering, customized portal web, help desk and user guides, easy deployment, simple to modify.
In the past, we took from 1-3 days for a vacation request for the whole process, and now it's for 2 hours.
Since October 2011.
Yes, sometimes when we execute EXPRESSIONS Xpath, we don't always get the same result.
9 out of 10.
We switched between several solutions because we made a benchmarking between BPM solutions.
The installation was so easy, of course with the help throw the Forum or The GUIDES offered with the softwares.
For the prices, we didn't try a negotiations about licensing or pricing, but if i can say a word about this, I find Bizagi prices to be well thought out.
As I answered previously, we made a large benchmarking between several BPM solutions and personally, Bizagi is far well ranked in this domain.
My advice to any experience of implementation of the solution is to study at first our the business and start by modeling processes and try to copy the reel work to a modeling methodology without trying to develop or automate processes, and after a successful step in modeling, it will be easy to go to data modeling and continue the others steps until implementation.
You can model and automate processes really fast. Most of the interface are very intuitive. Your team can work on it having basic training about databases and BPM modeling. The integration capabilities are useful, but identifying errors in this feature are not so easy.
We have some processes which were being executed using Office and other tools. After implementing Bizagi, there are measures of processes and we can improve the execution. In most of the scenarios, we enhance the traceability of the transaction across multiple platforms with Bizagi integration.
They should improve the migration process between major versions, from version 9 to 10, we had to redo our implementation. Now, we are migrating from 10 to 11 and we have issues on some features.
For about four years.
The deployment works well. The advanced deployment wizard lets you to create a "bex" file which includes all the changes. Over the production environment you should apply this file, you can check for the differences and confirm. It is really important to create version each time you deploy changes to avoid unexpected behaviors over the existing cases.
After your process is working, it's good. There are no problems. but sometimes support fixes affects other functionalities.
Customer service is good. The helpdesk app works very well and soon you have response of the beginning your case treatment. However, some final solutions come not so fast.Technical Support:
It is very good. The support people really know the product and resolve common questions very fast. If you have the premier contract for support, they even review your implementation, not only product functionality.
Previously, we used Oracle BPM, the time of implementation was very large (almost three times). Most of the processes we implemented were manual processes, even a non-technical person can do most of the work (Forms, Rules, etc). If your process has a lot of integration, the time increases. Bizagi allows you to begin at low costs.
It is very easy, basically an installation wizard. Some complex things come when you want to enable balancers or other advanced options, but it's no relevant.
We started in a project directly executed by Bizagi consultants, we were as viewers to start learning, and from the next project and so on we increase our participation. Now we execute ourselves, sometimes we use a consultant for specific topics.
It is around 20%.
Pricing is good value for money. Licensing is simple, you choose between three options depending on your needs.
Yes, We evaluated some other tool, like IBM products.
If your approach is for manual task automation is a really good option. It is very intuitive and easy to use. Integration in common scenarios are done through a wizard.
The only negative assert: It is not so good with highly transactional processes that requires integration, like ESB, 500 transactions in a minute or above.
As a consultant, I have witnessed Bizagi being successfully implemented across many companies and niche areas. I confidently give it top marks in all aspects, from its powerful documentation capabilities to the easy-to-use process automation tools. Bizagi also provides unique customer service and support, which is outstanding from start to finish.
Setting up the Bizagi system is really simple with its “carousel” (or process wizard) and intuitive interface. There’s also plenty of free online resources to help you automate your first process, and a very knowledgeable technical support team that can walk you through any questions that invariably crop up. It is refreshing to work with a group of people who really know their product and structure as well as the Bizagi support team does. In addition, I used a vendor team to implement Bizagi among my customers, and they had a pretty good handle on the tool and its functionalities.
Another really positive aspect of Bizagi is the fact that the company is incredibly open to hearing their customers. I made several product suggestions, most of which were implemented in the next release of the Modeler and Suite, including a process simulation tool. Yes, I’ve had a few deployment and stability issues but the support team helped me clear these up quickly and easily.
Existing customer license agreements have put me in contact with other toolsets such as Aris, Intalio and Accuprocess, but I must say that Bizagi is still my go-to process modeler.
Agility, Flexibility, Mobility, Speed of Implementation
I am a BPM consultant, and I have found that Bizagi's platform enables me to please my clients expectations. I would like to emphasize that implementation times are really short and that the solutions are really robust and useful.
A more complex management of documents, such as advanced searches, indexing etc, without needing to integrate with ECM's (Enterprise Content Management Systems)
Very GoodTechnical Support:
I decided to switch because the other solutions have a high learning level, and implementation times were also very high.
It is very simple, the facility is its great advantage.
I implement my solutions directly
Process Maker, BonitaSoft, AuraPortal, Activity
Used it for over 4 years now in my company. Simple, easy and straightforward software for documenting processes - if that is the only thing you want to do. And it's free :-)
The data modeling and the form Designer.
As my company has offices in several cities in Brazil, the process of approval of some requests was very time consuming, because the forms had to be mailed to a physical signature in another city.
With the implementation of Bizagi, approvals have become much more efficient.
Sending emails for a role, import from AD and the creation of areas per profiles are features that need improvement.
Yes. From time to time, reports, permissions, profiles that were created in development were not updated in deploy.
No. In production the application proved to be very robust, fast and reliable.
Very good.Technical Support:
The installation of both the development and production environment was relatively simple. Settings such as LDAP and email were also made without major problems.
We managed, in less than one year, to automate all administrative, financial and operational processes of our company, which operates in the technology consulting business, with a team of two professionals.
The preparation of reports within the business intelligence facilities.
I've used it for four years.
There were only a few.
It needs improvement to the speed with which they respond.Technical Support:
It needs improvement to the speed with which they respond.
We did, and we switched due to the ease of implementation and technical learning.
It was both straightforward and complex.
We implemented with in-house staff who became experts in the solution. We are now offering design services to our clients, using Bizagi BPM Suite, coupled with our consulting BPM.
The initial cost was zero. For maintenance, approximately $3,000/year.
It is a beautifully finished product and provides an excellent cost-benefit. It solves almost all process automation needs. We are delighted with Bizagi BPM Suite and chose to act exclusively with this solution in our consulting business and BPM projects. We have achieved a great receptivity of the product our customers, and became business partners after our implementation experience and training of a in-house technical team.
Pentago CRM solution Integrated with cloud systems and SAP ERP
Bizagi is the most user friendly BPM suite that supports BPMN 2.0 all the way from modeling to execution. Although BPMN has been described as hard to fully implement in real-life. Bizagi is a very good tool for researchers to take BPMN theory into practice. Through modeling, running and testing business processes researchers can implement existing process patterns and also discover new ones. Bizagi has high potential to fully support BPMN 2.0 functionality, its support team is highly engaged with users and takes initiative in involving the users through feedback and providing top-notch customer support.
I highly recommend Bizagi to business process students and researchers.
I’ve been using Bizagi now for three and a half years and give it 4.5 stars (out of 5). Before choosing Bizagi, we looked into other BPMs (including Tibco iProcess, Bonita, and ProcessMaker), and chose Bizagi because of its fast results and easy deployment. (The easy deployment is due to the powerful wizards which streamline all design and automation processes – we consider this the most valuable feature of Bizagi.)
We have used Bizagi to industrialize a supply chain (specifically, a software environment with many technical stacks in different departments). Thanks to the web portal, we had a global vision of where we were (environment portfolio management), and were able to drive the complete process with Bizagi’s unique tool which integrated our other applications (mail, intranet applications, etc.). Over time, it has been quite interesting to be able to analyze the process routes (BAM and analytics features) to see how long it takes to get from one milestone to the next, and where the bottlenecks are.
Once the first stage of this process is complete, we were then able to learn more about our organization.
The process modeler is quite a nice product, but the most powerful UI is the integration part (SOA and REST web service) that we use to realize all the mapping between the Bizagi data model and the other third-application model (XSLT generation on-the-fly to transform input/output data).
Environment (dev/test/live) management is also handled by the tool, so really everything is done for you!
In terms of stability, we had to tune our environment (JVM memory and server configuration), but that’s just due to our usage, and not the product!
We haven’t had any trouble running Bizagi alongside our Glassfish environment (running on Linux with an Oracle 10g database). We also haven’t had any scalability issues.
Initial setup of Bizagi was straightforward and easy thanks to the wizard (we implemented Bizagi with our in-house team). There is good split-vision for environment management: development, as well as test and live environments.
Bizagi enables environment customization (variable adaptation regarding the target environment, etc.). The tool handles database management and application server settings, and directly maps everything in the Bizagi Studio. It’s very powerful!
In terms of ROI, we save about 50% on the amount of time it takes us to deliver.
Bizagi customer service is excellent. In fact, thanks to the customer support portal, we now have an efficient tool to check our open tickets. They provide detailed, to-the-point answers quickly. Their technical support staff is perfect. I’m a technical consultant and we had to discuss some issues with technical support to adapt their authentication system to work with ours. We managed to reach the integration within two days (following JEE standard) and adapt the deployment workflow to each environment – it was quite efficient, and nice collaboration!
If others were looking to implement this product, I’d advise them to start small and make a prototype so they can better see how the tool will help them. You don’t have to think about a big project, but rather identify a process that has many gaps between departments or that has a long waiting time or that’s running around different technologies (mail/Excel sheets/intranet application), and then use Bizagi to drive the process through this particular ecosystem. You’ll find that it’s easy to industrialize such workflows and see direct benefits :-) !
Having used Bizagi for four years now, I believe the full BPMN support, the internal data model, and the reporting module are the most valuable features of this solution. We have automated one of the most complex insurance processes - Corporate Risks Underwriting. Alongside our manual, hard to manage Medical insurance examination process, we now have (within just a few months), fully automated enterprise-class management reports – both processes have improved remarkably the way we function as a company.
We’ve encountered nearly zero issues with deployment, stability, and scalability, hence the full 5 out of 5 star rating. Prior to using Bizagi, we were not using any other BPM solution; furthermore, we did not evaluate any other BPM options before choosing Bizagi as we were fully satisfied with the proof of concept.
The initial setup of Bizagi was extremely straightforward. We implemented via a vendor team for the first version, and subsequent versions have been implemented in-house. The vendor’s level of expertise is outstanding and I’d rate the overall level of customer service and technical support as excellent. Regarding the product, I would say it could be improved in terms of scripting and its lack of debugging.
For those thinking about implementing Bizagi, I’d suggest the following: Start with an existing process, automate it, and then improve. At the beginning, consider if case management is part of your process; if so, you can implement case management using standalone sub processes. Finally, take full advantage of the out-of-the-box managerial reports to increase control and visibility of your automated processes.
So far we’ve experienced up to 50% improvement in process time due to our usage of Bizagi BPM.
I’ve used Bizagi Modeler and Bizagi Studio for two years now. Prior to working with Bizagi, I trialed BonitaSoft, but it wasn’t as intuitive as Bizagi.
Bizagi’s most valuable features are the well-defined workflow functionality, the intuitive form design, and the simple interface. The product has improved the company’s productivity by allowing us to quickly and fully automate repetitive processes, making them more trackable.
As with any BPM platform, there is room for some enhancements, specifically to include more controls in the form design, simplify the manual deployment, offer more out-of-box connectors to other systems and improve stability.
I have to say that that the level of customer service and technical support at Bizagi is excellent and very responsive. In addition, the initial setup was very easy – we implemented the solution with our in-house team.
I would tell others considering switching to Bizagi that it is definitely a solution worth using. Just make sure that you’ve done extensive planning of the process structures – the database model as well as the form design, interface, and business rules, not just when using Bizagi but as a BPM best practice.
We’ve been using Bizagi for four years now; we switched from Visio because of their poor support for BPMN. Before switching to Bizagi, we had considered several other solutions, like TIBCO and Bonita, but felt Bizagi was the best – the fact that it’s free was a big plus too.
On a scale from 1-5 (1=worst, 5=best), I would give Bizagi a 5. I find the following features to be the most valuable:
In the four years that our organisation has been using Bizagi, I’d say that it has significantly improved the way our organization functions due to the product’s ability to draw the as-is and to-be processes that we analyse and implement – this has allowed us to both standardise the way we capture and document our processes, and become more effective in implementing and communicating business process improvements.
There are several improvements that could be made with regard to functionality, but these are just minor and don’t impact our productivity on the daily basis and the Bizagi support team is already informed and working to address these.
Initially, setup was very simple (and free) and we implemented the solution in-house, but when we wanted to switch to centrally controlled roll-out we encountered the problem that you cannot run a standard Microsoft silent installation via SCCM server, which makes it difficult for us to maintain the versions installed. One of our IT people has had several email exchanges with Bizagi technical people, but this one remains unresolved.
In terms of technical support, I’d say the service is average – when we post items on the support forum it can take some time before there’s any response. However, as this is a free product, we can’t complain.
If others were to implement this solution, I’d recommend the following:
Overall we feel Bizagi has had a significant and positive impact on our organisation – not only improving the standards of process modelling and documentation, but also raising the profile of process modelling as a tool for business improvement. The application is easy to use and highly functional, and one that we have no hesitation in recommending to others.
I have been using Bizagi for 2 years, introducing more than 50 process into a company with around 300 employees and I can say that it's a very good product. It's faster to create diagrams, useful for keeping all of the processes documented and user friendly.
The only little problem is when we must update the project with the new releases that Bizagi publishes on its website, it is almost impossible not to find problems in the deploy process. It's nothing serious but acceptable. In conclusion, I recommend this product if you are thinking about starting a BPM project.
I’ve been using Bizagi Process Modeler and Bizagi BPM Suite for 4 years now and even more heavily over the past two years - I’ve been very happy with the results.
If I had to hone in on the most impressive aspects of the Bizagi BPM Suite software, I would say that it allows the highest level of freedom for product customization through programming of any similar product. It also offers a simple building solution from modeling (BPMN) and a clear separation between the layers (data, forms, rules, etc.). In short, Bizagi is intuitive, but has technical accuracy.
I’ve worked with other tools as well, but I like Bizagi best because of the overwhelming number of advantages that I’ve seen from the tool. Bizagi offers flexibility, security, efficiency, rapid development, outstanding customer service, and an excellent cost-to-benefit ratio. A customer can actually do all the testing without spending a dime. I found the customer service to be very good.
When it came to deployment, stability, and scalability, I encountered no issues. I found the setup to be on an intermediate level because it involved the parameterization of functions in operating systems such as IIS, but I was able to manage it quite well.
The one improvement that Bizagi BPM Suite would benefit from would be the addition of data entry screens. This would greatly enhance the ease with which customers manage their records and cut down on the cost of similar programs. In addition, being able to interact with other databases such as MySQL and Derby would further improve the program.
Bizagi is a pure player which provides a BPM suite that offers a variety of features based on three complementary platforms: the Process Modeler (free) for modeling, Bizagi Studio to build applications and BPM Server to deploy the portal users. Three versions are available and they are more or less efficient depending on the size of the company: Xpress for fewer than 50 users, and two other Enterprise versions for a greater number declined in .NET environment for one and JEE for the other. Bizagi also features a powerful runtime and a BAM module with an interesting graphical interface and a real-time diagrams generation.
The platform complies with BPMN and XPDL standards but also offers the possibility of publishing documentation in Word, PDF, HTML, Wiki, Visio, SharePoint, PNG, and JPG. It allows to invoke SOAP web or via REST services and can develop specific connectors SOA layer if needed (except for the Xpress version). ECM side, Bizagi supports CMIS 1.0 which implies inter-operability with others between Alfresco, FileNet and Documentum. Finally note is that a rigorous management of access rights is implemented and that the processes can be deployed on mobile.
Last but not least, for organizations the proposed prices are extremely attractive relative to the ROI found on projects.
I’ve been using Bizagi for two years now, and find that the most valuable feature is its dynamic and quick ability to create processes. I used to use Oracle Business Process Management, but switched to Bizagi because Oracle was too complex to use due to its large amount and mix of plug-ins. (I also considered using Intalio, but ultimately chose Bizagi instead.)
Bizagi does have some room for improvement, specifically in the creation of components and its documentation. For example, if you need a text box to receive only numbers, and a regular expression is used, the input is validated just until the activity is sent or saved.
We didn’t encounter any issues with deployment, stability or scalability, and found setup simple. We are implementing Bizagi with a team of three developers who are very experienced with Bizagi. I’d give customer/technical support an 8 out of 10 rating.
In terms of ROI, we’re still evaluating our costs, so don’t yet have specific numbers.
I’d advice others to try Bizagi before trying other, similar BPM tools – Bizagi’s approach to create and execute processes faster makes it an excellent option.
I work for a company that provides software consulting services across many areas of business, such as CRM, SOA and BPM. I use Bizagi for BPM and consider it to be a complete and very user-friendly tool and have recommended its modeling and automation capabilities to customers in many sectors, including finance, energy, telecommunications and education. It is flexible, easy to deploy and allows users even without technical knowledge to build acceptance quickly.
On a scale from 1-5 (1 being the worst and 5 the best), I would give Bizagi BPM a 5. We had used yEd Graph Editor previously and had found it difficult to use and not as sharp on the eye. Bizagi, on the other hand, is very easy to use, and the visual display of the process maps is fantastic. Furthermore, initial setup was easy (our in-house team was able to implement Bizagi), customer service is very good, and in regards to deployment, stability, and scalability, we didn’t encounter any problems at all.
The most valuable feature of Bizagi for our company is the Process Modeler itself, as we are currently documenting new business processes across our client services and lending departments. The ability to share the process models has contributed to our readiness to build a new investor registry and loans management system.
Bizagi’s online resources are very helpful, I’d suggest that they incorporate them into their modeler product.
In terms of costs – we’re using the free Bizagi Process Modeler, so we had no setup fees, no day-to-day costs, and no on-going costs. At this point, the ROI is difficult to measure since we’re using it as a visual display of our processes to assist the build of a larger system.
In short, I would highly recommend Bizagi BPM platform based on its ease of use, plus the fact the free version is exceptionally comprehensive.
Bizagi Process Modeler transformed Kyocera’s business documentation processes through powerful features and slick support.
Kyocera Document Solutions recognized that it needed a formal BPMN tool to standardise the documentation of its business processes.
Thanks to Bizagi, Kyocera now uses one system of documentation throughout the organization, transforming the business beyond measure. Here is our journey and the benefits so far.
Before implementing Bizagi, we mapped or documented our processes through several different solutions/tools (Visio, PowerPoint, and even Excel, to name a few). I’m the first to admit that process thinking was not our strongest suit.
We knew we needed to streamline and professionalize our documentation so, at the beginning of 2012, we researched and then tested many of the solutions on the market.
When we switched to Bizagi, our intent was to use a professional tool – following the standards of Business Product Model and Notation (BPMN) – to ensure that our company was using one system of documentation throughout the organization.
The functionality within Bizagi is outstanding and has been key to achieving continuous process improvement. For example, the “Publish to PDF” function within the Process Modeler has enabled us to generate reports easily and spontaneously – as we need them. The “Standard Operating Procedure” (SOP) function has also been extraordinarily helpful to us.
Bizagi is the business hub
Because we now document all of our processes, we have developed our thinking in powerful ways. Our team now considers what we do in a reflective manner that allows us to identify any weak points in our processing and overcome them.
Once we have the Bizagi documentation, we are able to review the procedure, and either approve it or refine it. One employee told me recently: “When somebody wants to discuss any specific business operations with me, I say: Make a Bizagi out of it, then we can discuss.” ‘Bizagi’ has become a standard term around the office!
Rapid frontline support
Bizagi also offer fantastic technical support. The helpdesk make themselves available to their customers in many different ways, including forums and video tutorials. We rarely need to turn to them directly, but on the few occasions that we did, they responded rapidly and with clear and thorough explanations and instructions.
Low maintenance solution
Another real plus point is the low cost of maintenance. Only when we update a new version of Bizagi on all of our machines do we turn to our IT department for a centralized roll-out. The software is stable and we’ve enjoyed smooth sailing overall.
Bizagi is by far the best product we have seen of its kind, and we’re very pleased with the professional results.
Having just successfully completed the end-to-end patients’ care automation for our 2,000 outpatients’ unit, we delivered 13 processes with Bizagi to improve patients’ registration and security for our 1,400 bed hospital.
Before implementing Bizagi BPMS, our legacy-based Hospital Information System (HIS) did not offer proper validation options during the registration leading to fraud and misinformation of patients. The system was also prone to user input errors, had no process support and a weak data consistency.
Migrating from the legacy platform to a new process oriented solution was a huge leap for our hospital. Bizagi built the bridge between the legacy and the BPM system. Powerful integration and web services together provide a wraparound layer which cleanses and validates the patient data fetched from the legacy HIS. Through intuitive workflow modeling, BPM accelerates data quality and compliance, be it for new patient on-boarding, biometric ID and reporting. A robust process for registering patients was established with clearly defined roles and responsibilities for the clerks and managers of the department. With the powerful process analytics tool, it is possible for the management to audit the activities performed by the clerks, analyze the trends and foresee the requirements of the medical city in ways never done before.
The focus currently is on two types of cases, Medical Card Exchange and New Registration; these include creation of 8 new cases for card exchange, per hour, per work station. As 10 work stations were set up around the hospital to swap the old for new cards, the hospital handled 400 to 600 Card Exchange cases per day. At the same time there is an average of over 600 Registration cases created each month.
From an organization perspective, the project has been a major success. A process oriented work culture was introduced and adopted at the Patient Affairs department. There is now more clarity about the tasks that are assigned to the clerks, while all stakeholders are more efficient and productive, as they handle less paperwork. In addition, all steps are achieved in a structured manner and there is more control and visibility over the whole operation, which leads to increased compliance with health care auditing policies.
In addition, the Bizagi system supports the continuous improvement and optimization of registration processes. Costs were also reduced by removing all mundane, manual activities and paperwork as well as introducing better ways of deploying resources and people.
New standardized processes, transparency, better control and easy access to all related information helps to deliver traceability and auditability at any stage required.
This resulted in the registration time reduced by 50%, human errors decreased by 80% and staff productivity increased by 60%.
In addition, both our hospital and the physicians qualify for recognition as high-quality care providers which leads to pay-for-performance. The BPM solution makes it relatively simple to submit large volumes of sample data showing that they meet established treatment performance thresholds.
Bizagi BPM helped Prince Sultan Military Medical City to become a flagship hospital in Saudi Arabia, often used as an example for delivering the highest quality patients’ care.
I like the modeler. I am now trying the suite because it has great potential for automating processes easily. There are a few kinks that I am working on resolution with Bizagi. I like the modeler. I am now trying the suite because it has great potential for automating processes easily. There are a few kinks that I am working on resolution with Bizagi.
Bizagi is not only for documenting processes, it's a real BPMS, so you can make integrations via web-services. I prefer IBM because the most customers I work for use IBM Websphere, so integration is best done with IBM.
It is a very good product. The only drawback is that, only, can be installed on Windows. There is not a Mac OS X nor a Linux version.
Been using different bpm solutions for real life processes for over 10 years and I think bizagi is the ONE that allows the business control over their own processes rather than IT telling the business. For me, this is what bpm is all about- clue is in the title... 'Business'