Bizagi Reviews

Bizagi is a very powerful business process management engine. I think it's one of the better solutions out there. You can take very niche processes and map them completely using the Bizagi engine. Bizagi is predominantly a BPM engine.

I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market. 

The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature.

Cloud support for their process mapping tool could be better. To map all your processes in any way and call your data, you need to download their on-premise setup or their desktop setup. Cloud support for process mapping is limited, and they should work on that. 

I have been using Bizagi for about two weeks.

I'm not sure I can comment on stability just yet, but I did have an okay experience. I didn't have any issues.

It's definitely a scalable solution.

I did install Bizagi in my system, and that's how I tested it out. The file itself was around one and a half GB, and that's more than what you typically use for the cloud and cloud stations. It probably took me about half an hour to install and deploy this solution.

Some solutions are completely free. One would be the business process diagramming tool, the server beneath it, and the automation tool. You don't need to pay to map the business process, but you would need to when you want to execute any of the commands. So, basically, they lure you in with a free ride, and when you want to scale the solution, you'll have to pay for it.

I would recommend this solution to new users depending on the use case. If you want it to manage processes that involve a lot of stakeholders, a lot of departments, and a lot of fragmented pieces of data, then I would definitely recommend Bizagi. 

On a scale from one to ten, I would give Bizagi a nine.

Public Cloud

The interface, design, and accessible user manuals to help get started using the solution are valuable features in Bizagi.

The solution is a bit heavy on resources and has slowed down my computer.

I would like to see in the future more organized features. We have all the tools needed but it would be a benefit to hide some elements to simplify things.

I have been using this solution for two days.

I have previously used Aris and this solution is much better. In Aris, it is more complex with a lot more tools to work with and is more professional but it is difficult to learn.

I rate Bizagi a nine out of ten.

I was introduced to Bizagi, and then someone else mentioned Microsoft Visio. I wanted to try and understand the differences between Bizagi and Microsoft Visio. I wanted to know which would be best suited for my use. I've tried to use Visio, but I haven't because of some issues, like monthly subscriptions.

I like the ease of use and the fact that you can download and use their free version, which is unlimited. However, while it's unlimited use, some features aren't available. 

It can actually be very good for training or education before someone really gets into serious work. They can decide whether to purchase or subscribe after using it. I realized that it's very important to me.

The free version could be better. Some of the templates and all the functionalities aren't available in the free version. I've been trying to check some maps, for example, organizational maps or a model on organization hierarchy. Apparently, there seems to be no template. You have to create your own. I am not sure if there are templates, but I've not really seen any. I think that there's room for improvement. 

They can also improve their documentation, more precisely, their coding of the maps. It has a unique way of making sub-processes, but I think the other school of thought is that if you have a process and within the process, you have a sub-process. They should improve how you code to link a sub-process within a process. 

I think this coding is important. If you want to go beyond visual documentation to even narration, or if you want to include narration and map it onto the visual maps, you should be able to do it. 

I've been using Bizagi for barely one month.

I'm trying the free unlimited version with unlimited use. But you have to pay to add some features.

I would advise potential users that they must understand Business Process Analysis and Business Process Mapping, or rather Process Mapping, before using it. If you don't understand that, you might not find it useful or meaningful. If you do understand Business Process Mapping, then you'll find Bizagi very useful.

On a scale from one to ten, I would give Bizagi a 9.

We used it for the modeling part and some testing functionalities. We didn't use the licensed versions where you could go into automatization. So, we're more or less on the modeling level. We have used different versions of this solution.

The documentation capabilities are very good. Very structured documents and process versions are valuable features, and being able to communicate that to our customers is also a very good feature. 

It has a good balance between the effort and the result. So, you don't need to be too detailed. You can document while you are modeling, which is a very good feature.

Its performance needs to be improved. The main thing is that it is limited, especially in terms of the response times. When the processes become a bit large, it is very awkward to work with the Bizagi modeler.

When you have already modeled but start to rearrange, it is quite a bit of an effort to change the stuff. When you rearrange lanes or have new structures, it goes rather squiggly up and down and so on, which could be improved. The visual outputs of the DIREPs of the process models are pixelated and have a bad image quality. It is a PNG or JPEG, and you cannot export it as a PDF. When you have rather large processes, you should be able to arrange them hierarchically. Currently, it is not supported. If you use sub-processes and inflate a process, suddenly the arrangement is totally different, and although you know the process, you have to look where is it now. You need a good understanding of the levels of your processes before you start in Bizagi.

It can have automatic support for optimal presentation. In BPM, you should have it from the top left to the bottom right. However, in most cases, people don't know how they should arrange it. Therefore, it would be nice to have a suggestion system for different arrangements to be able to better present the process.

I have been using this solution for two years.

We are part of a larger company, and they meanwhile decided on FireStart, but they definitely want to go into the automatization of modeling and optimization. I wasn't involved in the pricing stuff, and I haven't worked too much on an operational level here, but all things I experienced with that product are very nice. The documentation and modeling are a little more complex, but the features are far richer than Bizagi. It is also direct, so you also have to pay for the modeler. I found it superior to Bizagi.

We didn't use the licensed versions where you could exactly go into automatization. However, we looked at the pricing in the beginning, and the only thing that I remember is that it was too expensive for the things we were using because our clients would also have to license the product. One client said that it was too expensive for the benefit they get out of it.

I would advise others to not make the processes too large because of the performance issues. If you have small processes, it is perfect. Before you start in Bizagi, you need a good understanding of the levels of your processes because when you have already modeled and start to rearrange, it is quite a bit of an effort to change the stuff. So, take some more time initially in organizing the processes.

I would rate Bizagi a seven out of ten.

We are using it for our processes. We have its latest version.

Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users.

Bizagi doesn't have integrations with other solutions, such as ERP systems. In the industry and your company, you have a lot of systems with which you need to integrate, but Bizagi doesn't have such integrations, which makes it very difficult.

Its scalability can also be improved. It is good for a startup, but when you need something more complex, it is not good.

I have been using this solution for one year.

It is stable. We have a good impression of its stability and don't have any issues.

Its scalability is low. It is good for a startup, but when you need something more complex, this solution is not good. We have up to 50 users.

We have two to five engineers for its deployment and maintenance.

It is not expensive.

We are evaluating Appian and OutSystems to replace Bizagi. Appian or OutSystems can be implemented locally. This technology is good for transformation.

It is good for proof of concept. You can have a lot of issues if you don't know the features. It is a good solution, but when you have a complex problem, it is not enough.

I would rate Bizagi a five out of ten.

On-premises

My primary use case of this product is to draw processes. I don't deal with any of the automatization or other features. I'm a customer of Bizagi and I work at a consulting company in Spain. 

The solution is very user friendly and the icons and options are high quality. I always use it as a modeler, not as a BPM.

The solution has issues when it comes to exporting in formats other than PDF, which is what I used to do. It's difficult sometimes to connect with a solution like Visio. For example, if I try to import, it's difficult because they don't keep the same pattern and process. The tools have been moved so I never connect Visio and Bizagi. The formats should be simplified, in my opinion. I'd like to be able to develop collaborative work but it's difficult to see how I could do this with Bizagi. Exporting is quite difficult and it's also impossible to attach documents. The design doesn't support this and it would be helpful if they could add this feature. 

I've been using this solution for almost four years. 

I haven't had any problems, this is a stable solution. 

The initial setup is very straightforward, it took me maybe four or five minutes. The product doesn't require maintenance. They update every new version as it appears. Sometimes there is an issue because the program comes out in English first, and it can take two or three weeks before the Spanish version comes out. I generally wait two or three weeks until they bring out the Spanish version and that's when I download it.

I'm using the free version so there are no licensing costs. 

Visio is also currently used in the company. It's now integrated with Office 365 and this is an advantage that Bizagi lacks. I think Visio is probably easier to use because they have more libraries of icons and things like that. Bizagi focuses on BPM while Visio can be used for a lot of things because it has a lot of libraries and different topics, more functionalities than Bizagi.

One thing Bizagi could implement would be the option for collaborative work because it's difficult to work with another person the way things are now. In my view, the collaborative factor is underdeveloped in Bizagi. Visio is used by most people in the company, I'm the only one using Bizagi. I used to use it on a daily basis but only occasionally now. 

I would recommend this solution because it's easy to use and very quick to install.

I rate this solution a nine out of 10. 

Public Cloud

Our primary use case for Bizagi is about full automation. It's about the discovering process, modeling business processes, and training the people. It's at a very low stage of maturity. It's very early, it's in the beginning of this.

In our business space we are just researching, so everything is local.

To start with, the feature for training people is very interesting. Even if they had Bizagi in the office, you still have some tools that are just in the cloud, so you don't need to install things like IDOR, which is a series of tools for process utilization, what they call IU and IO. So, the feature for knowledge, discovery process, and drawing frameworks is very easy. It's the easiest at this moment. Even before we moved to process automation.

They have three or four tools for the entire SQL. They have mobility and process aging. This is good. But for the small business, this is very bad because it is still fragmented. The licensing policy should be more flexible and small company oriented. In micro-small companies, there should only be one or two. That's not the problem. Maybe it is too flexible, there are so many pieces that you need to put together.

When you have a small business, it can be a little complicated, not so easy.

I would like to see an intelligent architect included in the next release of Bizagi. There is a working process with intelligent process management right now, but that doesn't mean artificial intelligence.

I have been using Bizagi for five years.

So far its stability is good. It's not presenting a challenge. At the moment we are doing little experiments and so far it's not a problem.

Bizagi's scalability is good, but there are questions about how they will price it based on number of users. You don't know what it will cost with the number of users. It varies.

Their technical support is good. They have a lot of knowledge in whatever language. We are in Brazil and they have a machine that reads Portuguese. So that is a good thing.

I previously used the Bonitasoft tool, which is a business cross-management tool. Bonita is harder, but you can demand more from its technicians people.

We are now in the process of researching about other tools and changing to new tools. We are looking for a rather simple solution for end users with the same value chain for automation process management. We are evaluating WSO2.

Bizagi is simple. It's simple to learn. Bonita is more complex. Bonita is a tool of architecture. Bizagi is also an architecture tool and it is a business cross-management tool. They are a business cross-management system.

Bonita as a tool has an ecosystem within a better-end tool and other tools, so it's harder. It's harder than Bizagi and it's simpler than WSO2.

The complexity of the initial set up depends on the competencies of the people.

We do development in the healthcare industry, so there is a complexity with the decisions of who sees it first. There are a lot of holes in competencies.

At this stage it is just us implementing. In the next phase, we must do a selection for a contract for a specialist in each tool.

I would recommend people to test other tools. You need to compare these tools to Bizagi. 

On a scale of one to ten, I would give Bizagi an eight because it's simple. It's simple to implement. It's not perfect because of the cost aspect.

On-premises

We use it in our company for the automation of processes.

We have used it for 50% of processes in our company. It has been good in converting 50% of manual processes to automatic processes.

The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it. 

Its speed is very good, and it is also stable and easy to deploy.

It would be useful if we can connect Bizagi to other solutions, such as a local financial solution or Power BI. It would also be good and helpful to be able to connect Bizagi to some services solutions. It should also support right-to-left languages, such as Arabic. 

We have been using this solution for two years.

It is stable. We didn't have any crashes or other similar things.

It is suitable for us. We have 1,000 people in our country. We can use it within the company or from other sites, such as from home.

We do everything inside our company. We don't use the support of Bizagi for incidents or other things.

Its deployment is simple. It not hard or complex.

It is expensive.

I would recommend this solution to others because it has been helpful for us.

I would rate Bizagi a seven out of ten.

Private Cloud

Some of our main use cases are in project risk planning and tender cost management.

Our organization's adoption of Bizagi has greatly improved governance, especially where the role of academic secretariat is involved.

I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard.

I would like to see a facility for building a simple CRUD application. In Bizagi, you can use database modeling, diagrams, forms, etc., but in some circumstances I need CRUD (Create, Read, Update, Delete) functionalities which are not there yet.

I have been using Bizagi for the past five years. 

It is very stable and we have not had any problems.

We did not find any problems with scaling Bizagi. 

Technical support is quite satisfactory. They are very quick to resolve issues and to help new businesses get oriented with the transition to their BPM tools.

Early on, we used Excel spreadsheets for managing business processes. Then we looked into other BPM tools like IBM BPM, Oracle BPM, and Camunda BPM. However, we decided to use Bizagi because it provides rapid installation and immediate use of the various BPM tools. They also offer an easy installation script which has worked well for us.

It is fully compatible with BPMN 2.0 which is quite comprehensive and hard to learn, and Bizagi made using BPMN 2.0 much easier.

The initial setup is very easy, but only if you have well-stated requirements right from the beginning.

For academic notices, we have about 53 users. And for governance, we have about 14 users.

In governance, we have about five people in the strategic staff using Bizagi. We also have other people in management, as well as analysts, using the solution. In the academic notices, we have mainly management and operational staff.

Make sure that your requirements are explicitly defined from the outset. This will help you choose the right setup and licensing for your needs. 

I am very enthusiastic about Bizagi because it lets you see anything you need to see very quickly.

I would rate Bizagi an eight out of ten. 

On-premises

We are using Bizagi process modeler 37O123. We use Bizagi to create some models and BPM maps. In some of the cases, we also use it to run the workflow and create some simulation views.

Bizagi is flexible. I can share things with other consultants because it is the most commonly used software in my community. It has been a great and good resource for us in making sure that we adhere to the process.

Its price can be improved. The price is high for the application as well as for maintaining and developing applications. When you develop, for example, a BPM, you need to pay a lot for Bizagi. 

I have been using Bizagi for around three years.

Its stability is very good.

It has good scalability. We have around ten users in my company. Some of them are analysts. We don't have any plans to increase its usage.

Their technical support is good.

It was very simple for me. As compared to Camunda, Bizagi is more simple and understandable. For its maintenance, you just need one person in charge.

It has a very high price. Many clients complain about the price for maintaining the application on Bizagi.

Bizagi modeler is a very good solution for the clients, but it has a very high price.

I would rate Bizagi a seven out of ten.

On-premises

Governance and academic secretariat are our principal areas. We use this solution for planning and tender cost management.

It is easy to use and easy to learn. It is also fully compatible with BPMN virtual tool. 

Bizagi is very fast in responding to and fixing the issues.

It should provide the ability to create a simple application. It can be used for database modeling diagrams and forms, but it should also support CRUD, that is, create, read, update and delete.

I have been using this solution for five years.

It is stable.

We did not find any issues with scalability. For the academic area, we have about 53 users, and they include the management staff and the operational staff. For governance, we have about 14 users, and five of them are for strategic tasks.

Their technical support is quite satisfactory. They are very fast at resolving the issues. They are also helpful for business orientation and transition of the tools.

I have used IBM BPM, Oracle BPM, and Camunda BPM. Bizagi is easy to install and use. Bizagi is also quite comprehensive and easy to learn as compared to other solutions. It is also fully compatible with BPMN virtual tool.

The initial setup is very easy, but you must well state the requirements. It is very important.

I like this solution because it provides what you need. I would rate Bizagi an eight out of ten.

On-premises

Our primary use case is for mapping the processes in our organization. I'm the evaluation and monitoring manager and we are customers of Bizagi. 

The basic mapping feature is key for me. It's fantastic, it's easy to use and it's free. I don't know why it's free but I think it's excellent.

I think if they could go back to the modeling option or the simulation, that would be good. They also used to have a publish option but they closed that and it's now only available with the pay option. 

I've been using this solution for four years, we are using the free version. 

The solution is very stable. 

I think the scalability is fine although we haven't tested it. We have 13 users in the organization and no plans to extend usage for now. 

There is good community support and the site is quite rich. You can find any information there. 

We haven't dealt with the cost or licensing aspects because we're using the free option. The paid solution is quite expensive. We don't have enough money to take a license for the solution so we use the open source option. 

I recommend this product to anyone interested in mapping processes. It's very stable and I don't have any problems with it. 

I would rate this solution a nine out of 10. 

On-premises

I primarily used the solution to map the whole process of the organization. Over the last year, I used it a lot - about four hours each month.

The mapping features are the solution's most valuable aspect.

The solution offers great usability.

The user interface is pretty good.

It's a stable product that's simple to use.

We like that it's free to use and doesn't cost us anything.

The product used to have a simulation feature, which I had used quite often. However, it's since been discontinued. It might have originally been a paid feature. It would be nice if they could bring it back and offer it for free.

I've been using the solution for about four years.

The solution is quite stable. There aren't any problems with bugs or glitches and it doesn't crash or freeze. It works well.

I've never tried to scale the solution, so it's hard to gauge how well it would perform. For now, for how we use it, it's fine. We don't plan on increasing usage yet.

Currently, 12 to 13 people use it within our organization.

I've never used technical support, so I can't speak to their level of knowledge or their responsiveness.

The community support or documentation is fine, however. The site is quite rich, and we can find answers to a lot of problems using the documentation itself. There are lots of videos and articles. It's easy to find what we need. We don't need to call anyone.

We didn't previously use a different solution. This was the first option we chose.

The initial setup was pretty straightforward. The explanations for using the tool are pretty good. Initially, I had an older version. I published with the HTML format and published them on the internet.

I'm not sure how many staff members you need for deployment and maintenance.

We're using the free version of the solution. We don't have to pay any licensing fees. We like dealing with open-source, as our company doesn't have too much of a budget. There aren't any additional costs for how we use it.

We didn't evaluate other options before choosing this product.

We're just customers. We don't have a business relationship with Bizagi.

I would recommend this product to anyone who is interested in mapping and doesn't have too much of a budget. It offers enough features to work well for most use cases.

Overall I'd rate it nine out of ten. We've had a good experience using it.

On-premises

The solution offers a free version of their product.

The solution offers the best user interface and the easiest way of working for the many co-workers that are drawing and developing and documenting their processes. It's amazingly good at that.

The next step for the solution is when it comes to starting to do a little bit more deep modeling. When you start working with information modeling, et cetera, here is no really good solution for the data modeling and information modeling. You have the BPM and data albeit in data storage that they support very well. However, it's not quite enough. You can write in your information that there, but you don't have a direct connection or the easy connection to an easy to use modeling tool or modeling set up.

We've been using the solution since 2012. To be honest, we were actually using it when the company was quite young, however, the real extensive use has been over the last, I would say, four or five years.

We have had some problems with bugs. If you are converting and exporting into SharePoint and you have long path names, there's a limitation in part on the length of path names on SharePoint. We had problems with that. We got the new version just a couple of weeks ago and that solved the problem. Right now we don't have any issues with stability. 

The reply from Bizagi was understanding. They did not really see the problem right away, however, we figured out it was a mix between the versions of SharePoint and the version of Bizagi that we had. 

We haven't really had any issues with scaling. It's absolutely doable.

While our enterprise version has maybe 20 users, on the free version, we have somewhere between 250-300 people.

I have dealt with technical support in the past, however, not in these last few years. Initially, I was the one who had contact directly with technical support. However, now it's the product owner and the engineer. I can't really comment on how they are anymore. I know we have contact with them and we had contact with them with problems from time to time and I've never heard of any issues with their level of service. When we had issues with the long path names in SharePoint, the technical support team was very helpful and solved the issue.

The initial setup was very easy. If you use only the client, it's very easy. We have a license agreement with Bizagi and our organization. So we have created our own internal modules so that we order the Bizagi model or from our IT support. And they push it out to our laptops, and to our computers. 

It's the same thing with the updates. We push that out all the time. From a user perspective, it's a very nice and easy setup. I know that there were some problems with the connection and with setting up the sign-on in the right way, however, it works. I can't tell you whether the problem was because of our setup and our configuration of our side or what it was, however, it took a week or two before it was completely resolved. Now it's no longer an issue.

We only need one person to handle the maintenance. We have a set up for our internal tools with a product that the product owner owns several tools and he has engineers working with those tools. I know that we have one specialist in Bizagi, and they handle any maintenance issues on our behalf. That said, he's not working full-time with Bizagi either. It's probably 25-30% of his allotted time.

The solution does have a free version, which we use. However, we also use the enterprise version as well, which is under different licensing.

They should look a little bit at their license set up. There should be something in between the free version and the enterprise version, which has everything. The enterprise is very expensive, not very, but it is expensive. In many cases, you need a few of the functionalities in the enterprise, but not the sole enterprise model. 

They could actually gain a lot more licensed users if they had some of the functionalities of the enterprise version in the free version and created a mid-range option that sat in between both. 

For example, in order to publish on HTML, you need to have the enterprise model or publish it in SharePoint, so that you can have the connection to SharePoint. That is something where having a mid-license would benefit both themselves as a company, and the clients who don't want a full-enterprise solution.

We're customers of Bizagi. We don't have a business relationship with them.

We are using both the free and enterprise versions of the solution.

We using the free version to work with modeling and draping our basic business processes. We're also continuing into the enterprise version, to simulate and to build documentation on HTML, SharePoint, et cetera. Then, in a few cases, we're also working with the automation. I'm not doing that myself. I'm the part that is on the front-end of the journey for the processes. So we using it for our poses landscape basically, initially. 

We continue using the BPM and notation. That's what we're after.

I would recommend the solution to other organizations. However, they should decide a little bit on what their use case and needs might be before jumping into the solution to ensure it meets their needs.

Overall, I'd rate the solution eight out of ten. 

There are improvements to be done. The licensing structure has them missing out on quite a lot of satisfied users by forcing them to choose between a high-cost license or a free model that doesn't offer the few features they need. 

The amount of control that this solution provides is great.

Automation could be better. Bizagi allows for automation, but it's very complicated.

Sometimes we experience issues related to translation. The first version we used was translated into Spanish, but the upgrade that we installed was not translated, which caused us some problems. 

I have used this solution for a few years.

We haven't experienced any scalability or stability related issues. 

We used to use Blueworks, from IBM. Bizagi is not as extensive as Blueworks, but it's enough for our company. Bizagi is easy to use, but Blueworks offers more freedom, allowing you to develop more. 

Blueworks is more expensive, but it has more functionality. Exporting and processing client uploads is much easier using Blueworks. 

We use the free version, so yes, we are very satisfied with the price. If you want more complicated software, you're going to have to pay for it. 

I would recommend this solution to any colleagues. On a scale from one to ten, I would give this solution a rating of nine.

On-premises

We use Bizagi for modeling our business organization.

The most valuable feature is the organizational modeling capability.

The technical support is not fast enough and should be improved.

Bizagi needs to have better management tools.

I have been using Bizagi for about one year.

This is a scalable solution. We have about 20 users and we plan to increase our usage in the future.

The technical support for Bizagi needs to be faster.

The initial setup is easy.

We have no issues with the pricing.

This is a good product and one that I recommend.

I would rate this solution an eight out of ten.

Public Cloud

Our primary use case is for in-house login systems like the help desk, change management, and programming.

The approval process is simple. 

In terms of what needs improvement, the performance issue can be speeded up. 

I have been using Bizagi for four years. 

In terms of the stability, sometimes it runs too slowly. 

We have around 100 users in my company. 

I have contacted their technical support. We have paid for the license. 

Bizagi is a good solution. I would rate it a six out of ten. I don't fully use it. It has slow performance. I only use 60% of its power. If it wasn't so slow I would rate it a nine or eight.

On-premises

What I like best about Bizagi is that you can download the modeling software free of charge and start right away.

The most valuable feature is the simulation.

The speed of this solution needs to be improved.

Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it. The APQC Institute specifies the PCF, which has requirements for quality assurance and there are many processes that are categorized by it. If the software had a feature to manage all of these processes in a hierarchical structure then it would be a very good feature. It is not something that is available in any modeler.

I have been using Bizagi for about one month.

I have not experienced any bugs or errors, so I think that it is stable.

I have only used Bizagi on one computer, so I have not tested scalability. From what I can tell, I think that it is good.

I have not had a need to contact technical support.

I have worked with Visual Paradigm, Visio, and Camunda Modeler.

The initial setup is not complex. It is simple to deploy and only takes a couple of minutes.

I downloaded and installed the modeler on my own.

The Bizagi modeler can be downloaded free of charge.

I downloaded the latest modeler but I do not have access to the engine.

Overall, I like this product and it would be great if it had more features to handle all of my processes and BPM diagrams.

I would rate this solution a seven out of ten.

On-premises

We primarily use the solution for modeling.

The solution's simulation capabilities are the most valuable aspects.

I've not really found any features that are lacking. I've never tried other solutions, so I can't compare it to anything. So far, it's meeting my expectations.

There could be more documentation.

It would be useful if the solution also offered enterprise architecture and risk management capabilities.

I want to be able to use the whole Bizagi suite. I'm sure it's quite advanced and capable of doing more.

I've been using the solution for about two years now.

The solution is very stable. We haven't found any bugs or glitches. The solution doesn't crash. It's quite reliable.

We've never been in touch with technical support, so I don't have any experience with them at all.

I've not tried out other solutions at the company itself. This is the only solution I've used so far in this organization.

I have personally tried using Signavio, CPN Tools, and Visio.

The initial setup was very straightforward. It was not complex. 

Deployment was very quick. Within five minutes it was done.

I handled the installation myself.

We aren't really paying anything for the solution currently. I acquired this tool when I was using it at school during my Master's class. It was given to us as a package from the school, so I brought it to work to use.

Due to my previous experience with a few other tools, I knew they would not meet our needs, so I didn't evaluate them per se. Instead, we decided to try Bizagi.

I'm not sure which version of the solution we are using, but I don't believe it is the most recent version. I believe it is version 2.7.02.

We have ten users on the solution that strictly use it for modeling purposes.

I'd advise other companies to understand what they want first and what the tool should do for them. That way, when they look at different options, they'll have a list of features to seek out. It will help them discover which product will work best for them. No one should rush out to buy any product.

I'd rate the solution eight out of ten.

On-premises

We are a consulting company and this is one of the solutions that we use for our clients.

There are three projects that we have used Bizagi for, so far. The first is a subsidy manager from the public sector, where there are certain processes that have to be followed.

The second is a commercial company that has a lot of people working outside of the organization. They needed to provide them with the ability to input data and proceed with a certain process.

The third case is an operational risk management system that was designed to detect risky events.

This solution is easy to use and it is a good tool for process modeling.

Bizagi provides instructions that are very good and help you to get started.

This solution would be expensive for a company that has a lot of users.

I would like to see more in terms of analytics and better reporting.

The inclusion of a process mining capability would improve this product.

We have been working with Bizagi for less than one year.

Once the issues with integration were solved, our clients have not found any problems with respect to stability.

This solution will work for certain purposes. I don't believe that it is capable of supporting an enterprise-level organization. Rather, I think that it is ideal for medium-sized companies.

We have been in contact with technical support once or twice, although most of the time we have found solutions to our problems on the internet.

We are satisfied with the technical support.

I was not the person who implemented the software but as I remember, we didn't have any problems. We have had issues with integration but we have overcome them.

In general, we are satisfied with Bizagi. However, I think that companies who need something more architectural in nature should consider other systems.

I would rate this solution an eight out of ten.

The design of the studio is the solution's most valuable feature. It's really, really easy to use. The orchestration, and keeping all of your metrics outside, is very helpful. 

The API is pretty straightforward. 

The solution runs fine.

The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself. 

It's not a question of the interface being user-friendly and it's not the question of a specific design that makes it easy for people to use. Rather, we've got to have a design for the robot to use.

I've been using the solution for 30 years.

There aren't any problems with technical support that I'm aware of. I don't deal with the technical support side of things, however. I haven't heard of anyone on my technical team complaining about the support. I would assume that means it's decent. That said, I'm not the person that reaches out to them, so I don't have any experience to speak of.

I'm not involved with financials so I wouldn't know how to answer any questions about pricing or licensing.

Our clients are Bizagi customers. We simply work with Bizagi for the robots, but it's all via our clients. We don't have a direct relationship with the company.

I'm not sure which version of the solution our client's organization is currently using.

I'd rate the solution eight out of ten. My main complaint is that there isn't an RPA interface. If they implemented one, I'd probably rate them higher.

I'd advise others to really try out the product before implementing it. It won't be quite the same as setting everything up and running. However, you need to understand what your pricing will be, according to usage. You also need to know what you would want to enable. If you don't, you might run into problems down the line. Users considering the solution should understand what their enterprises do. They also should be clear on what they want the solution to do and should try it out to see if it fits in with that. 

I use Bizagi for modeling my own processes as well as teaching others business process modeling. I teach business process modeling at workshops. I teach my students how they can use this solution to model their processes.

I find Bizagi so user-friendly. I also think that its modeling abilities are great and it's easy to teach them to new users.

I think that they could improve their update process.

Some of the process mining techniques could be added to Bizagi. I think that they can improve their simulation abilities to include more elements of the BPMN.

I've been using this solution for three or four years.

Sometimes it requests me to update Bizagi and it takes some time working on it. It can be a challenge to update it when I don't have internet access.

I think the solution is scalable, but I haven't needed to scale.

I have not contacted technical support, but I saw Bizagi's website and I think that they would be great.

I previously worked with Microsoft Visio, but I think that Bizagi outperforms it. I am also trying to learn how to work with ProcessMaker.

I think the main competitive advantage of Bizagi is its user-friendly environment that allows you to drag and drop BPMN elements on its surface. Its simulation abilities are also great, but I think that they can be improved because some elements of BPMN and are not supported in the current version. I recently heard that Bizagi added performance evaluation or assessment and I know I'm not working with it yet.

It's easy to set up. I think it took less than an hour to deploy. I don't remember exactly, but I think that it was less than one hour.

I proposed Bizagi to my team because I'm a business process management consultant. My entire team, which is more than ten people, all installed and set up Bizagi on their computers.

As a process management consultant for different organizations, some of them have more users. Currently, we are working with an organization of over 100 people and we recommended Bizagi to them.

I think that its price is reasonable.

I would absolutely recommend Bizagi for many people. I would rate it as eight out of ten.

On-premises

Our primary need and use for this solution is in designing sales, order handling and support processes for BPM.

Bizagi has improved our ability to provide services. We are developing some BPM (Business Process Management) solutions on top of the Camunda Engine. I am currently configuring features that we need to develop in order to add other functionality that people need in order to be attracted to our platform. After we finish the platform we plan to add other business customers that we already have. We want to launch our developed product and provide it as a service.

My favorite part about Bizagi is that I think it has nice UI. It is a comfortable environment for users.

As I worked with the desktop version of the Bizagi modeler, I was not so comfortable. I prefer the web version because it's more mobile. So for my preferences, I wanted to add a BPMN notations extension. I couldn't do that with Bizagi. I wanted to add some notations for orders, invoices and allow adding some configuration to those notations. That is our vision for our platform. As it is a feature that we will definitely be adding to our platform that we are developing, I would rather see it in the product rather than creating it as a workaround.

As a developer, I would like to see some features and functionality that would allow us to add-in features to a marketplace or community. For example, BPM'Online has a marketplace. You can go get add-ons and plugins to process reports and buy or download functionality and put it on the BPM'Online and do business sharing of any profit with products for sale. In the market, 80% goes to the developer and 20% goes to BPM'Online. It is a model that grows the community and functionality.

So I would also recommend having a marketplace similar to BPM'Online to be able to buy or build third-party functionality and community.

We have been using it for some time to compare BPM solutions.

It was not necessary to use the company's technical support while deploying or during use.

We used several solutions over a short period of time for evaluations.

The initial setup for the desktop version was fairly straightforward.

I did the installation by myself without help from any third-party assistance.

I used the trial version and I'm searching for the pricing. We'd be happy to carry the product because it does what we need and are already developing for it.

We considered several solutions before choosing. I explored products to gain experience with BPM platforms using products like BPM'Online, Camunda, Activiti, Microsoft CRM, and Salesforce for testing. I searched for similar solutions and tested all of them. The two that seemed most interesting for what we planned were Caramunda and Bizagi.

Bizagi is an enterprise application out of the box. Camunda is a platform that is better used to build some other applications on top of it. That is its real strength. Camunda has some basic features. Its UI is good and it has a plugin system. You can just buy some plugins for use and double up some plugins on top of it. The basic functionality is there and ready to use. The functionality in Camunda is very basic. You get a basic task list, basic modeler, and basic reports. It does not have a lot of extra features but it is simple to use and easy to learn. Bizagi has a learning curve. It has more features and more native functionality, but the learning curve is much longer than Camunda.

On a scale from one to ten, with one being the worst and ten being the best, I would rate this as an eight. I think it is a good product but I am not so much of an expert having used it for only a short time. There may be features it is missing that I don't even know if I want or need, and yet that other products and solutions may already have those features.

We used the hybrid deployment model. Our primary use case of this solution was to document the processes and then be able to simulate the changes. 

I like all of the features. I like that you can simulate the processes and add the time standard. It has a good modeling interface, although there are some improvements that we may implement. The e-learning was useful, helpful, and saved us time. It gets people up to speed very quickly and because it has interesting standards it was easy to adopt and ensure conformity. 

The performance could use improvement. We couldn't connect the processes to on one file. The performance is an issue for us.

In the next release, it would be nice that once you modeled the process it would be easier if it had a Word document that spoke about the procedures and controls. It should also have annotation for risk control. I am not able to extrapolate procedures from the process.

I have used Bizagi for one year.

Besides for the performance issue, it is stable. 

It is scalable. 

We haven't needed to contact their technical support. 

We previously used Microsoft Vizio. The switch was an obvious choice for us. In Vizio, you can't simulate and you have to train the staff to understand whereas Bizagi is easier. It's also easier to navigate and to use and requires minimal resources. 

The initial setup was straightforward. The entire deployment took a day,it didn't take long. We require around five people for the deployment and maintenance. There's an internal team but they don't have to be full-time. It wasn't a bid decision to buy into this deployment. Because of the way the e-learning is set up, it was easy to deploy. 

We were able to do the setup by ourselves. 

I would advise someone considering this solution to try it first. It's cost-effective to run. It's a great solution. I would recommend it. 

I would rate it a nine out of ten. 

We use this solution for various mid-market clients in the Manufacturing and Services domains. In particular:

• Enterprise Process Architecture: From Value Chain Model to detailed BPMN.
• Process orchestration: Integrate processes with various technology components to drive the digitization of processes involving both humans and technology.

We have been modeling the business from value chain model to detailed BPMN 2.0 in some departments. 

• Bizagi Studio: Good for process orchestration (simple or complex) or Business automation with SIMPLE business rules. 
• Bizagi Portal: The GUI is so-so, but the process monitoring and BAM (Business Activity Monitoring) are there, already built.

The most valuable feature for us is the Bizagi Modeler. It provides for easy to use modeling, respecting FULLY the BPMN 2.0 standard. Objects are fully reused (import/integration) with Bizagi Studio.

The free online Help and E-Learning is very strong. It is very complete and well done!!

This solution is very easy to use and is very stable. 

Overall, this is a very good tool to drive the global Process Architecture of a company.

Some of the weaknesses of this solution are:

• In the Bizagi Studio, the scripting and debugging tool is VERY weak.
• It is difficult to drive ROI on types of processes involving complex business rules.
• In our Best practices, we are now virtualizing almost all of the tables instead of using Bizagi MS-SQL Master files. This is because it is impossible to get control over Bizagi Master or Parameter tables.
• All of the complex components are done using outside technologies (.NET or other) that are integrated into the BPM using service tasks (Rest/Soap).
• There is lots of instability with V 11.1. We are suspecting configuration management problems on the Bizagi side.

Four years.

This is a very stable solution, and we have had no bugs in the past four years.

I have helped some companies to automate processes in different environments. Most of them are in Windows Server and SQL Server. 

Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand, even for people who are not engineers nor developers.

The main feature of Bizagi is the speed to which we can automate processes and how we can modify them without a strong impact on the end users. 

Another feature of this product is its technical documentation.

One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement.  

More than five years.

Automate business processes related with accounting and payments with direct integration to SAP.

Before Bizagi, we had manual processes which involved manual integrations with our ERP (SAP) and other smaller systems.

Bizagi is a valuable tool for us to model and automate business processes. It has an easy to use interface which final users accepted with much more enthusiasm than our ERP (SAP). It provided greater levels of automation and integration.

The pricing changed abruptly from 550 USD per user to 800 USD per user plus support fees, which it is a little steep increase.

Also, the tool sometimes feels not so mature when we find random deploy errors from testing to production environment.

One to three years.

After upgrading our original Bizagi 10.6 install to Bizagi 10.7, the case re-assigning feature stopped working. Bizagi provided different hotfixes, which caused other problems. It was finally fixed on the fourth try.

We did not encounter any issues with scalability.

The technical support is not very good. We didn't buy premium service with SLAs.

We did not use a previous solution. This is the first BPMS at our company.

It was very easy to install the system. However, there is additional effort needed to ensure stability of the entire eco-system (deployment of development, test and production instances, load balancers, etc.)

Bizagi had very convenient licensing prices, USD 550 per user. However, they recently changed their pricing to USD 800 per user, which seems like a very steep increase. If they can freeze the pricing in a contract, I advise them to do so.

We evaluated Oracle BPM Suite and IBM Case Manager. We chose Bizagi for their convenient licensing options. That is, no cost until it is ready to go into production. The licensing costs per user are cheaper.

We took the risk of buying an immature product. However, Bizagi over the years has demonstrated that they are a very good challenger to more established solutions.

Best business process management software. I use this software from the very beginning of my business and get very satisfied results.

Great software for managing my business. I think this is the best business process management software. 

I think this is enough to manage my business.

It would be helpful if they added some extra features in the next update.

Less than one year.

Rapid development and overall functionalities are decent. The fact that users can look at the process and alignment, it is a big plus. Also that it is an out-of-the-box connector for SAP is a definite edge.

It automates a completely manual, complicated process.

• Case management is missing. 
• Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved.
• Version management for functionality level control is important and needs improvement.

Six months.

The tool is fairly stable. However, being based on Windows, it has its own set of challenges.

The tool is fairly scalable. However, if you are looking at building an application where 100 developers are working in parallel, you will have issues. 

On a scale of 10, I would rate it an eight.

I have worked on Pega, Oracle BPM, IBM BPM, and Bizagi in past. The switch was not intentional, it was customer dependent.

Fairly straightforward with single exe file for installation on a Windows server.

It is on par with other BPM tools, but not as expensive as Pega nor Appian. That gives a definite edge to the tool, specially in manufacturing and retail segments.

The customer did the product evaluation.

It is a good tool for average asks where you need to fill in the gaps. However, I do not recommend its use as a tool for a core solution platform (like a claim management or underwriting tool in insurance).

1. The user interface and ease of use as compared to some of the other products I have tried.
2. The ability to document the entire process within the same diagram and then generate documents in Word.
3. The ability to publish on the web has become extremely useful in publishing the processes for transparency.
4. The ability to perform model simulations is a great help.
5. Now, using all the features, been able to develop system processes and activity diagrams for technology developer in any area (network, database etc.)
6. "Most of all, Bizagi listens to it's customers!" Is what i said before but now i am not sure already.
7. I use the picture artifact to create symbols to be placed on the diagrams and that improves the readability with my clients

1. I developed a complete Project Management Framework for the company's use which has been published for policy adoption by all Project Managers.
2. I developed and published a procurement governance framework which is extensively used in procurement of products and services for clients.
3. In addition the two above, we are now using Bizagi Modeller for defining system processes and activity diagrams similar but better than UML. We are able generate full documentation on these processes for the technicians. The techies are really happy with this.

1. Previously I rated the product with 10 but now i am down grading it to 8.
2. The system does not work well in Windows 8 (Full version) on tablet PCs. I had raised this issue and was told that it will not display the diagrams effectively due to the display drivers. Urgent attention is required as we do not carry laptops. Besides, the use of tablets has become very pervasive these days. This one was raised long ago and not addressed but i will drop it as tablet PCs have disappeared.
3. The ability to automatically re-size the elements based on the element text descriptions. This has not been done. This one has become a pain in the neck.
4. The text for notations always get misaligned and tangled with flow lines. This is especially worse when you want type "Yes" or "No" on the flow lines.
5. Frequently the alignment of elements gets disorganized when a group is added. Worse is when a group is deleted it does not give us the option to choose if we want to delete the elements too but, instead, deletes them anyway. I use this feature to defines module packages for my IT Developers. Sigh, number of times i had to redo to get rid of the group.
6. The most irritating part is the licensing of the logo feature. When i deinstall on one PC and then reinstall in the same (after a hard disk crash) PC the license cannot be applied again and the have to run to the techies to reset things. They dont seem friendly either. They should provide a feature to deactivate the license and activate it again, just like McAfee and Blumentals.
7. In the recent version, i just found out that export/Import from Visio requires the installed version of Visio software. Now how many of us have Visio on our PCs? Which would be lying idle most of the time.They need to fix this one urgently.
8. I use the graph artifact extensively but I am hoping this will be improved to include connectors points, similar to annotations. Would really love that.

I have been using Bizagi Modeller for over 11 years now.

We have not used the Bizagi process engine yet. We will be testing it soon. I did test much of it as Joget seemed a much a better and easier option. I may consider really looking into the Suite only if there is BRE (Business Rules Engine) in there.

With Bizagi, initial loading is extremely slow.

I did not have this issue as i believe in breaking work into smaller related units.

Customer Service:

Good, effective, prompt and responsive but sometimes seem to get irritated.

Technical Support:

Refer to the one above

We used Bonita and still use Bonita Engine but may want to move to Joget for simplicity.

We're only using only the Bizagi modeler, it was very simple and one-click. The engine may not be as simple but I prefer it simple and easy with a comprehensive user guide.Trying Joget now.

We implemented through an in-house team. No vendor team exists in Malaysia.

We're currently using the free modeler. Our advise is that avoid the complicated ones unless there is an inbuilt BRE in there. Most of them seem to insist that we must know Java.

We tried and tested a few such as TIBCO, Bonitasoft and Joget. Currently using Bonita but soon dropping it for Joget for simplicity.

We incorporated Bizagi as requirements in the Request for Proposals but reversed and decided on Joget for simplicity and price. With the downturn in economy and high competition, businesses want quick implementation, less headache and they are tired of the phrase "not so easy to change" from techies.

Frankly, any software is of no real good value if it has to be heavily supported by programming knowledge and techies. With Bizagi and others, the insistence on knowing Java or dot.net is making the usefulness useless. I am yet to see one that has a full embedded business rule engine that is business user friendly. Its a disappointing to call these software as business process and rules components when no business user can actually get to install, customize and use it. This is the same case with software related to Customer Relation Management - such as SuiteCRM and ESPOCRM.

Business process modelling and simulation.

Modelling integrated business processes for the whole enterprise.

It needs an easier setup for the Bizagi Engine.

Since 2015.

No.

No.

No.

Customer Service:

Good.

Technical Support:

Low.

Yes, Bizagi has the capability to import-export with various modelling notations.

We are a consultant.

Yes, Bonita BPM.

It's a good product for modelling and simulation.

BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors. Plus, it is free.

We used it to model all business processes using OMG standard BPMN 2.0.

The product itself needs to be more stable in terms of performance. Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC.

Three years.

Only when opening multiple processes or the process itself is big and multiple objects is selected.

This is also noticed mainly when you try to organize the process model and use stages.

They have a good library, plus free online training that I used a lot, but I never contacted the technical support to tell.

I used many, including Camunda, Signavio and others, but this is more suitable for me in terms of it is free and does the job with no extra unnecessary functionality.

Straightforward.

The modeler itself is free. For the whole BPM suite, there are other options that may be better.

Yes, we evaluated Camunda, Signavio, and JBoss BPM. As we needed only the modeler, we selected Bizagi modeler.

Check the online training library of Bizagi. It will be very helpful.

Agility, reverse engineering, customized portal web, help desk and user guides, easy deployment, simple to modify.

In the past, we took from 1-3 days for a vacation request for the whole process, and now it's for 2 hours.

Agriculture, Industry.

Since October 2011.

Yes, sometimes when we execute EXPRESSIONS Xpath, we don't always get the same result.

No.

9 out of 10.

Yes, we used Bonita Soft, Oracle BPM Suite, W4 Business First ,

We switched between several solutions because we made a benchmarking between BPM solutions.

The installation was so easy, of course with the help throw the Forum or The GUIDES offered with the softwares.

For the prices, we didn't try a negotiations about licensing or pricing, but if i can say a word about this, I find Bizagi prices to be well thought out.

As I answered previously, we made a large benchmarking between several BPM solutions and personally, Bizagi is far well ranked in this domain.

My advice to any experience of implementation of the solution is to study at first our the business and start by modeling processes and try to copy the reel work to a modeling methodology without trying to develop or automate processes, and after a successful step in modeling, it will be easy to go to data modeling and continue the others steps until implementation.

You can model and automate processes really fast. Most of the interface are very intuitive. Your team can work on it having basic training about databases and BPM modeling. The integration capabilities are useful, but identifying errors in this feature are not so easy.

We have some processes which were being executed using Office and other tools. After implementing Bizagi, there are measures of processes and we can improve the execution. In most of the scenarios, we enhance the traceability of the transaction across multiple platforms with Bizagi integration.

They should improve the migration process between major versions, from version 9 to 10, we had to redo our implementation. Now, we are migrating from 10 to 11 and we have issues on some features.

For about four years.

The deployment works well. The advanced deployment wizard lets you to create a "bex" file which includes all the changes. Over the production environment you should apply this file, you can check for the differences and confirm. It is really important to create version each time you deploy changes to avoid unexpected behaviors over the existing cases.

After your process is working, it's good. There are no problems. but sometimes support fixes affects other functionalities.

No issues.

Customer Service:

Customer service is good. The helpdesk app works very well and soon you have response of the beginning your case treatment. However, some final solutions come not so fast.

Technical Support:

It is very good. The support people really know the product and resolve common questions very fast. If you have the premier contract for support, they even review your implementation, not only product functionality.

Previously, we used Oracle BPM, the time of implementation was very large (almost three times). Most of the processes we implemented were manual processes, even a non-technical person can do most of the work (Forms, Rules, etc). If your process has a lot of integration, the time increases. Bizagi allows you to begin at low costs.

It is very easy, basically an installation wizard. Some complex things come when you want to enable balancers or other advanced options, but it's no relevant.

We started in a project directly executed by Bizagi consultants, we were as viewers to start learning, and from the next project and so on we increase our participation. Now we execute ourselves, sometimes we use a consultant for specific topics.

It is around 20%.

Pricing is good value for money. Licensing is simple, you choose between three options depending on your needs.

Yes, We evaluated some other tool, like IBM products.

If your approach is for manual task automation is a really good option. It is very intuitive and easy to use. Integration in common scenarios are done through a wizard.

The only negative assert: It is not so good with highly transactional processes that requires integration, like ESB, 500 transactions in a minute or above.

Agility, Flexibility, Mobility, Speed of Implementation

I am a BPM consultant, and I have found that Bizagi's platform enables me to please my clients expectations. I would like to emphasize that implementation times are really short and that the solutions are really robust and useful.

A more complex management of documents, such as advanced searches, indexing etc, without needing to integrate with ECM's (Enterprise Content Management Systems)

Customer Service:

Very Good

Technical Support:

Very Good

I decided to switch because the other solutions have a high learning level, and implementation times were also very high.

It is very simple, the facility is its great advantage.

I implement my solutions directly

Process Maker, BonitaSoft, AuraPortal, Activity

The data modeling and the form Designer.

As my company has offices in several cities in Brazil, the process of approval of some requests was very time consuming, because the forms had to be mailed to a physical signature in another city.

With the implementation of Bizagi, approvals have become much more efficient.

Sending emails for a role, import from AD and the creation of areas per profiles are features that need improvement.

1 year

Yes. From time to time, reports, permissions, profiles that were created in development were not updated in deploy.

No. In production the application proved to be very robust, fast and reliable.

No.

Customer Service:

Very good.

Technical Support:

Very good.

No.

The installation of both the development and production environment was relatively simple. Settings such as LDAP and email were also made without major problems.

In-house.

• Easy and quick to automate processes
• Short learning curve

We managed, in less than one year, to automate all administrative, financial and operational processes of our company, which operates in the technology consulting business, with a team of two professionals.

The preparation of reports within the business intelligence facilities.

I've used it for four years.

There were only a few.

Customer Service:

It needs improvement to the speed with which they respond.

Technical Support:

It needs improvement to the speed with which they respond.

We did, and we switched due to the ease of implementation and technical learning.

It was both straightforward and complex.

We implemented with in-house staff who became experts in the solution. We are now offering design services to our clients, using Bizagi BPM Suite, coupled with our consulting BPM.

• On the sale of licenses: 20%
• On consulting services generated from product use: 100%

The initial cost was zero. For maintenance, approximately $3,000/year.

• Intalio
• Oracle
• AuraPortal
• Bonita
• IBM

It is a beautifully finished product and provides an excellent cost-benefit. It solves almost all process automation needs. We are delighted with Bizagi BPM Suite and chose to act exclusively with this solution in our consulting business and BPM projects. We have achieved a great receptivity of the product our customers, and became business partners after our implementation experience and training of a in-house technical team.

Pentago CRM solution Integrated with cloud systems and SAP ERP

Being able to easily generate documentation in a number of popular formats, being able to easily extend attributes for elements and diagrams.

We now have a tool that we can use to effectively model our business processes whereas before we did not.

• In the area of Improved Functionality: Ability to show / hide connection points on diagram elements, Ability to assign extended attributes to an entire project instead of one diagram at a time, Ability to define / set a default set of extended attributes for use with every project
• In Product Documentation / Free training Videos: including some examples on how to properly use, and when to use Data Store and Data Object in diagrams
• In the feedback site: the servers seem to be running slowly as it takes a long time (30 seconds or more) to post a question by itself, even longer if you have attach images and diagrams, also including a "sticky thread" that contains the most common questions and the most current answers.

No.

It was very straightforward.

In-house

No cost.

Yes, two others. The University where I work, as well as our parent University System have policies that do not allow us, as representatives of the University, to endorse one product over another. I can tell you why I chose Bizagi over the other two products, and that is because of the ability to publish directly to SharePoint, as well as in Word and PDF, and because of the built-in team collaboration, features both of the other products lacked.

Basically, do your homework, and use the right tool for the right job. Bizagi is a great tool for creating, testing, and documenting process diagrams. It's simple and easy to use.