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Alemba Service Manager pros and cons

Vendor: Alemba

3.7 out of 5

3 reviews
100% willing to recommend

Alemba Service Manager Pros review quotes

IT Business Relationship Manager at a media company with 5,001-10,000 employees

Oct 22, 2019

The workflow is very good, as well as customizable.

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reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Feb 2, 2022

When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap.

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AA

Pre-Sales Engineer at Ion Management

May 28, 2023

Incident Management is the most valuable feature of the solution.

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Alemba Service Manager Cons review quotes

IT Business Relationship Manager at a media company with 5,001-10,000 employees

Oct 22, 2019

The reporting needs to be improved.

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reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Feb 2, 2022

We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process.

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AA

Pre-Sales Engineer at Ion Management

May 28, 2023

The product should improve its ability to integrate with third-party tools.

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Product Categories

Product Categories

IT Service Management (ITSM)

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Product Categories

Product Categories

IT Service Management (ITSM)

Popular Comparisons

Popular Comparisons

ServiceNow vs Alemba Service Manager

JIRA Service Management vs Alemba Service Manager

BMC Helix ITSM vs Alemba Service Manager

See all alternatives

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