What is our primary use case?
We helped our customers to implement Acronis Disaster Recovery for their main use cases.
Our customers are from multiple industries; they are currently implemented in manufacturing and finance.
My customers are not exactly using Acronis Cyber Protect, they are currently using backup features.
My customers are working with Acronis Disaster Recovery.
What is most valuable?
For Acronis Disaster Recovery, I currently suggest using backup for OneDrive and email services as the best features.
The automation capabilities of Acronis Disaster Recovery are useful; I helped my customers recover their data multiple times in accidental cases, making it a very useful feature.
With the help of Acronis Disaster Recovery automation, we helped them to recover data multiple times in accidental deletion cases, making it a very useful tool for them.
It helps in minimizing manual intervention and speeds up the recovery process.
Acronis Disaster Recovery is very useful in terms of recovery, and I recommend it as a good tool to use in disaster cases based on my training from Acronis.
What needs improvement?
I am not using the blockchain-based data integrity verification feature.
We have not implemented proactive ransomware protection and anti-malware features, so they have not been helpful to my customers.
For shared drives, when configuring SharePoint services for backup, licensing becomes difficult to understand, so that would be a point of interest for improvement.
The licensing features should be improved.
The licensing for SharePoint should be more visible for SharePoint services backup to make it more feasible and understandable. In terms of management, group management is not available for bulk activities, which I have previously given feedback on in a training session conducted by Acronis.
If you want to do any recovery for bulk users, the option for bulk activities is not available in Acronis currently.
Bulk activity should be available.
Technical support from Acronis requires some improvisation; we do not get on-time support, and we face issues connecting with the account manager, which needs to be improved.
For how long have I used the solution?
I have been working with Acronis for approximately one and a half years.
What do I think about the stability of the solution?
As of now, I have not faced any complaints regarding the stability of Acronis Disaster Recovery; if issues arise, then I will assess its stability.
What do I think about the scalability of the solution?
It is easy to scale; you can directly add licenses for scalability.
How are customer service and support?
Technical support from Acronis requires some improvisation; we do not get on-time support, and we face issues connecting with the account manager, which needs to be improved.
I am facing issues with the account manager, and support should be on time in both terms: account management and technical support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
My customers are new to backup services, so they have not evaluated any other options before working with Acronis Disaster Recovery.
How was the initial setup?
Acronis Disaster Recovery is easy to set up.
I would rate the setup between seven to eight on a scale from one to ten.
What was our ROI?
My customers are finding value in Acronis Disaster Recovery, as they are happy with the tool and continue to use the services after facing many situations where they found it useful and got good returns on their investment.
What's my experience with pricing, setup cost, and licensing?
The price for Acronis Disaster Recovery is fair from the perspective of features, but for Indian customers and in light of the competition, it would be better if the price were a little lower to pitch services more effectively.
I don't have an ongoing idea of how much the price could be lowered because I have not gone through the pricing sheets in the last two months.
What other advice do I have?
My customers' priority is mainly flexibility and pricing, which are the biggest advantages compared to other backup solutions.
The previous priority was flexibility in terms of implementation and adaptability.
Adaptability is important.
This tool is actually good; we just have to get used to it to explore more features. Until then, I cannot suggest anything as I'm not using all the features.
I have just gone through the failover and failback capabilities of Acronis Disaster Recovery while doing the online training in the Acronis portal; I have not used these features in production.
In terms of cloud, we have tested Acronis Disaster Recovery, and it is very flexible.
My customers do not have any on-premises setup for Acronis currently.
We have only cloud customers using Acronis for Office 365.
I would rate Acronis Disaster Recovery an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other