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Acronis Disaster Recovery vs Arcserve UDP comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Acronis Disaster Recovery offers cost savings, improved recovery times, and effective data protection against threats like viruses and hardware damage.
Sentiment score
1.0
Arcserve UDP achieved full ROI in 12 months through efficiency, storage benefits, and significant cost savings.
My customers are finding value in Acronis Disaster Recovery, as they are happy with the tool and continue to use the services after facing many situations where they found it useful and got good returns on their investment.
Technology Specialist at Ideeya technologies
Acronis regularly introduces new features to meet customer needs, which can lead to efficiencies.
Technical Director at Tecstaq
 

Customer Service

Sentiment score
6.7
Acronis Disaster Recovery support is knowledgeable but needs faster response times and better high-level accessibility during outages.
Sentiment score
7.0
Arcserve UDP support receives mixed reviews, with some praising responsiveness while others face delays and lack regional expertise.
A high-level technical team should be accessible swiftly to minimize customer downtime.
Technical Director at Tecstaq
They were experts regarding Acronis support for any kind of issues.
Responsible for Internet Technology Development at College of International Transport & Logistics - CITLC
We face issues connecting with the account manager, which needs to be improved.
Technology Specialist at Ideeya technologies
I have local support; we have a team that has expertise in the solution, so we usually resolve situations in-house without sending questions to Arcserve.
Software Solutions Architect at SPEData
 

Scalability Issues

Sentiment score
7.3
Acronis Disaster Recovery is scalable and cost-effective for SMBs but may have limitations for large enterprises due to cost concerns.
Sentiment score
4.6
Arcserve UDP is praised for scalability, with mixed views on cloud scaling, but favored for integration and management features.
It is easy to scale; you can directly add licenses for scalability.
Technology Specialist at Ideeya technologies
The scalability of Acronis Disaster Recovery is good, and I would rate it an eight out of ten.
Senior Engeneer at Telco Systems
 

Stability Issues

Sentiment score
8.1
Acronis Disaster Recovery is stable and reliable, with minor initial issues, frequently rated 8-9/10 for performance.
Sentiment score
7.5
Arcserve UDP is highly stable, with improved reliability, minimal issues, and successful data management, despite occasional legacy system concerns.
We have not experienced any downtime, bugs, or glitches.
Senior Engeneer at Telco Systems
 

Room For Improvement

Acronis Disaster Recovery requires improvement in support, pricing, documentation, integration, security features, and user guidance for better effectiveness.
Arcserve UDP users face integration, performance, and support challenges, seeking better security, cloud interaction, and improved functionality.
For the backup to compete in the enterprise market, there must be improvements.
Associate Product Executive at Connex Information Technologies
If a server is completely offline and destroyed, the system should offer an intelligent response, providing options to start recovery without requiring manual intervention from engineers.
Senior Engeneer at Telco Systems
They could also enhance endpoint security by integrating EDR within the security framework.
Technical Director at Tecstaq
 

Setup Cost

Acronis Disaster Recovery pricing is valued for enterprise features but is seen as costly, with preference for perpetual licenses.
Arcserve UDP offers flexible licensing and competitive pricing, though some users find it expensive compared to competitors.
The price for Acronis Disaster Recovery is fair from the perspective of features, but for Indian customers and in light of the competition, it would be better if the price were a little lower to pitch services more effectively.
Technology Specialist at Ideeya technologies
Acronis Disaster Recovery is fairly priced.
Senior Engeneer at Telco Systems
The pricing for Acronis products has increased by 10% to 15% over the past few years, making it challenging for existing customers to accommodate the rising costs annually.
Technical Director at Tecstaq
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
Software Solutions Architect at SPEData
 

Valuable Features

Acronis Disaster Recovery provides robust backup, easy scaling, cloud integration, and automation, enhancing efficiency with user-friendly features.
Arcserve UDP provides efficient, user-friendly data protection with features like deduplication, cloud replication, and cross-platform support for easy management.
For data recovery, when we lose a server, we are able to restore it in place with the click of a button.
Senior Engeneer at Telco Systems
The ability to automate the backup solution and recover entire mailboxes or even granular-level emails is very good for restoration and backup.
Associate Product Executive at Connex Information Technologies
With the help of Acronis Disaster Recovery automation, we helped them to recover data multiple times in accidental deletion cases, making it a very useful tool for them.
Technology Specialist at Ideeya technologies
I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly.
Software Solutions Architect at SPEData
 

Categories and Ranking

Acronis Disaster Recovery
Ranking in Disaster Recovery (DR) Software
14th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
18
Ranking in other categories
No ranking in other categories
Arcserve UDP
Ranking in Disaster Recovery (DR) Software
16th
Average Rating
7.6
Reviews Sentiment
5.7
Number of Reviews
44
Ranking in other categories
Backup and Recovery (23rd)
 

Mindshare comparison

As of January 2026, in the Disaster Recovery (DR) Software category, the mindshare of Acronis Disaster Recovery is 1.0%, up from 0.3% compared to the previous year. The mindshare of Arcserve UDP is 2.1%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Disaster Recovery (DR) Software Market Share Distribution
ProductMarket Share (%)
Acronis Disaster Recovery1.0%
Arcserve UDP2.1%
Other96.9%
Disaster Recovery (DR) Software
 

Featured Reviews

SB
Technology Specialist at Ideeya technologies
Effective data recovery with strong backup features
I am not using the blockchain-based data integrity verification feature. We have not implemented proactive ransomware protection and anti-malware features, so they have not been helpful to my customers. For shared drives, when configuring SharePoint services for backup, licensing becomes difficult to understand, so that would be a point of interest for improvement. The licensing features should be improved. The licensing for SharePoint should be more visible for SharePoint services backup to make it more feasible and understandable. In terms of management, group management is not available for bulk activities, which I have previously given feedback on in a training session conducted by Acronis. If you want to do any recovery for bulk users, the option for bulk activities is not available in Acronis currently. Bulk activity should be available. Technical support from Acronis requires some improvisation; we do not get on-time support, and we face issues connecting with the account manager, which needs to be improved.
Sergio Itikawa - PeerSpot reviewer
Software Solutions Architect at SPEData
Has supported hybrid IT environments effectively and offers strong data protection
With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
17%
Manufacturing Company
11%
Comms Service Provider
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise1
Large Enterprise3
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise10
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Acronis Disaster Recovery?
Acronis Disaster Recovery is very reasonably priced for this product. While it might be expensive for users in Egypt, I believe the benefits justify the cost.
What needs improvement with Acronis Disaster Recovery?
For new users, providing GIF animations for the methods or steps in Acronis Disaster Recovery would be helpful for step-by-step backup or data restoration. There is currently a method with video re...
What is your primary use case for Acronis Disaster Recovery?
It is for my server data, the database server, email server, and those are my main use cases for Acronis Disaster Recovery.
Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What do you like most about StorageCraft ShadowProtect?
The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.
What is your experience regarding pricing and costs for StorageCraft ShadowProtect?
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
 

Also Known As

Acronis DRaaS
StorageCraft ShadowProtect, StorageCraft Backup Analyzer
 

Overview

 

Sample Customers

Bristows LLP, Davis Wright Tremaine, LLP
ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
Find out what your peers are saying about Acronis Disaster Recovery vs. Arcserve UDP and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.