Try our new research platform with insights from 80,000+ expert users

Acronis Disaster Recovery vs Infrascale Backup & Disaster Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Acronis Disaster Recovery offers cost savings, improved recovery times, and effective data protection against threats like viruses and hardware damage.
Sentiment score
5.9
Infrascale Backup offers a favorable ROI with quick restores, reduced downtime, and cost savings over previous solutions.
My customers are finding value in Acronis Disaster Recovery, as they are happy with the tool and continue to use the services after facing many situations where they found it useful and got good returns on their investment.
Technology Specialist at Ideeya technologies
Acronis regularly introduces new features to meet customer needs, which can lead to efficiencies.
Technical Director at Tecstaq
 

Customer Service

Sentiment score
6.7
Acronis Disaster Recovery support is knowledgeable but needs faster response times and better high-level accessibility during outages.
Sentiment score
7.3
Infrascale's support is praised for responsiveness, expertise, and personalized service, with high ratings despite initial time zone challenges.
A high-level technical team should be accessible swiftly to minimize customer downtime.
Technical Director at Tecstaq
The technical support is reliable and efficient.
Senior Engeneer at Telco Systems
We face issues connecting with the account manager, which needs to be improved.
Technology Specialist at Ideeya technologies
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
President at a media company with 11-50 employees
Their average mean time to resolve open tickets is an hour.
President at IT1 Service
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
President at LET US DEAL WITH IT, LLC
 

Scalability Issues

Sentiment score
7.3
Acronis Disaster Recovery is scalable and cost-effective for SMBs but may have limitations for large enterprises due to cost concerns.
Sentiment score
5.8
<p>Infrascale Backup &amp; Disaster Recovery is scalable, adaptable, and supports diverse environments, though some face storage and hardware challenges.</p>
The scalability of Acronis Disaster Recovery is good, and I would rate it an eight out of ten.
Senior Engeneer at Telco Systems
It is easy to scale; you can directly add licenses for scalability.
Technology Specialist at Ideeya technologies
One person can manage hundreds and hundreds of endpoints without any issues.
President at IT1 Service
 

Stability Issues

Sentiment score
8.1
Acronis Disaster Recovery is stable and reliable, with minor initial issues, frequently rated 8-9/10 for performance.
Sentiment score
7.6
<p>Infrascale Backup &amp; Disaster Recovery is stable and reliable, with effective support resolving minor backup and cloud service issues.</p>
We have not experienced any downtime, bugs, or glitches.
Senior Engeneer at Telco Systems
I would rate the stability a ten out of ten.
President at IT1 Service
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
President at a media company with 11-50 employees
 

Room For Improvement

Acronis Disaster Recovery requires improvement in support, pricing, documentation, integration, security features, and user guidance for better effectiveness.
Users recommend enhancements in bandwidth control, licensing, data replication, hardware diversity, security, documentation, and cloud integration for Infrascale.
They could also enhance endpoint security by integrating EDR within the security framework.
Technical Director at Tecstaq
For the backup to compete in the enterprise market, there must be improvements.
Associate Product Executive at Connex Information Technologies
If a server is completely offline and destroyed, the system should offer an intelligent response, providing options to start recovery without requiring manual intervention from engineers.
Senior Engeneer at Telco Systems
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
President at a media company with 11-50 employees
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
President at IT1 Service
 

Setup Cost

Acronis Disaster Recovery pricing is valued for enterprise features but is seen as costly, with preference for perpetual licenses.
<p>Infrascale's Backup &amp; Disaster Recovery pricing varies, with competitive flexibility for some but challenges and negotiation needed for others.</p>
The pricing for Acronis products has increased by 10% to 15% over the past few years, making it challenging for existing customers to accommodate the rising costs annually.
Technical Director at Tecstaq
Acronis Disaster Recovery is fairly priced.
Senior Engeneer at Telco Systems
The price for Acronis Disaster Recovery is fair from the perspective of features, but for Indian customers and in light of the competition, it would be better if the price were a little lower to pitch services more effectively.
Technology Specialist at Ideeya technologies
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
President at IT1 Service
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
Co-Founder | Director | CTO | vCISO | Lead Consultant Infrastructure & Cloud at UBIQUITY Ltd
The per-terabyte pricing is very competitive compared to the others.
President at a media company with 11-50 employees
 

Valuable Features

Acronis Disaster Recovery provides robust backup, easy scaling, cloud integration, and automation, enhancing efficiency with user-friendly features.
Infrascale excels in rapid recovery, flexible architecture, and user-friendly management, offering fast local or cloud data recovery.
The ability to automate the backup solution and recover entire mailboxes or even granular-level emails is very good for restoration and backup.
Associate Product Executive at Connex Information Technologies
For data recovery, when we lose a server, we are able to restore it in place with the click of a button.
Senior Engeneer at Telco Systems
Backup is crucial as it allows data recovery.
Technical Director at Tecstaq
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
President at a media company with 11-50 employees
What I like the most about it is that backups and restores are simple, straightforward, and clean.
President at IT1 Service
 

Categories and Ranking

Acronis Disaster Recovery
Ranking in Disaster Recovery (DR) Software
14th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
18
Ranking in other categories
No ranking in other categories
Infrascale Backup & Disaste...
Ranking in Disaster Recovery (DR) Software
17th
Average Rating
9.2
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
Backup and Recovery (25th), Cloud Backup (18th), Disaster Recovery as a Service (6th), SaaS Backup (10th)
 

Mindshare comparison

As of January 2026, in the Disaster Recovery (DR) Software category, the mindshare of Acronis Disaster Recovery is 1.0%, up from 0.3% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 1.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Disaster Recovery (DR) Software Market Share Distribution
ProductMarket Share (%)
Acronis Disaster Recovery1.0%
Infrascale Backup & Disaster Recovery1.3%
Other97.7%
Disaster Recovery (DR) Software
 

Featured Reviews

SB
Technology Specialist at Ideeya technologies
Effective data recovery with strong backup features
I am not using the blockchain-based data integrity verification feature. We have not implemented proactive ransomware protection and anti-malware features, so they have not been helpful to my customers. For shared drives, when configuring SharePoint services for backup, licensing becomes difficult to understand, so that would be a point of interest for improvement. The licensing features should be improved. The licensing for SharePoint should be more visible for SharePoint services backup to make it more feasible and understandable. In terms of management, group management is not available for bulk activities, which I have previously given feedback on in a training session conducted by Acronis. If you want to do any recovery for bulk users, the option for bulk activities is not available in Acronis currently. Bulk activity should be available. Technical support from Acronis requires some improvisation; we do not get on-time support, and we face issues connecting with the account manager, which needs to be improved.
reviewer2649186 - PeerSpot reviewer
President at a media company with 11-50 employees
Its user-friendliness and consolidated dashboard make backups and recovery very easy
Having a single dashboard makes management and monitoring easier because you do not have to log into multiple services and multiple dashboards in order to gather the same information. It is always nice to have a consolidated view of your data and how you are performing your day-to-day operations with backup and recovery if you need to recover any file. It is very easy to restore data. The user interface or the dashboard is very intuitive. It is very easy to use, making it easy to recover or replicate any files. It is extremely important for us that Infrascale has the ability to recover data from any point in time. Data is the jewel crown of any business. If you do not have the right data, you are going to face many challenges in running your business. It is important to recover and restore the right data at the right time so that it does not impact your business and your bottom line.
report
Use our free recommendation engine to learn which Disaster Recovery (DR) Software solutions are best for your needs.
881,114 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
11%
Healthcare Company
10%
Manufacturing Company
7%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise1
Large Enterprise3
By reviewers
Company SizeCount
Small Business17
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Acronis Disaster Recovery?
Acronis Disaster Recovery is very reasonably priced for this product. While it might be expensive for users in Egypt, I believe the benefits justify the cost.
What needs improvement with Acronis Disaster Recovery?
For new users, providing GIF animations for the methods or steps in Acronis Disaster Recovery would be helpful for step-by-step backup or data restoration. There is currently a method with video re...
What is your primary use case for Acronis Disaster Recovery?
It is for my server data, the database server, email server, and those are my main use cases for Acronis Disaster Recovery.
What is your experience regarding pricing and costs for Infrascale Platform?
The pricing of Infrascale Backup &amp; Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and the...
What needs improvement with Infrascale Platform?
The only thing that I want to be released is Infrascale Backup &amp; Disaster Recovery's ability to connect to Zoho, which they're working on right now. I've been in constant communication with the...
What is your primary use case for Infrascale Platform?
I don't personally use Infrascale Backup &amp; Disaster Recovery; I resell it and have it for a client who seems to like it. They're waiting for this upgrade and update that's going to allow more c...
 

Also Known As

Acronis DRaaS
Infrascale Platform
 

Overview

 

Sample Customers

Bristows LLP, Davis Wright Tremaine, LLP
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about Acronis Disaster Recovery vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.