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accessiBe pros and cons

Vendor: accessiBe
4.8 out of 5
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accessiBe Pros review quotes

JC
Nov 4, 2020
The most valuable feature is the simple installation method. It's a plug-and-play solution and that's what is most important for a lot of our clients. We were held back from a lot of accessibility stuff because a few years ago there was no type of AI solution that could go in and make you compliant with just a simple JavaScript that runs in the background. So the simplicity of use is the biggest thing, giving us effortless, automatic compliance.
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AA
Nov 23, 2021
The ease of implementation has been an important reason as to why we've been using it and also the reason why our team has been comfortable recommending it.
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DH
May 24, 2021
It makes the user experience much easier. I have not had an experience with a disabled person utilizing the tool so I can't really speak to how they navigate the site, but I do know that acccessiBe has built this toolset so that it's very easy and it is compliant with most of the latest requests from the Disability Act. Therefore, I would assume that the usability is pretty cool.
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Buyer's Guide
accessiBe
April 2024
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LG
Nov 19, 2021
The AI-driven contextual understanding when it comes to adding certain elements at the backend of the website is valuable. For a website that doesn't have any web accessibility solution, when you install accessiBe, it goes in and adjusts the actual alt tags at the backend of the website to describe photos and things like that, which is really cool. The overlay is great, and I have seen only a few solutions that have similar functionality. I appreciate this more maybe because I am working at a marketing company.
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ML
Oct 27, 2021
It's super easy to add new clients. I log into my platform, type in a couple of pieces of information, and then add the code and HTML code to their website so that tool is live. So, all in all, it's just a really quick and easy solution to use.
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AM
Nov 1, 2020
The initial setup was very straightforward and easy. The deployment can be done on the very same day, so the setup is very fast. If you sign up, then you get the script and can be up and running literally within minutes. Therefore, the setup is a very easy process.
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JP
Oct 29, 2020
ADA compliance laws are actually really complicated. When you subscribe to accessiBe's service, they basically handle everything. This saves us a ton of time, because to do it manually would cost a small fortune.
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BM
Nov 17, 2020
accessiBe helped our organization get out of an ADA compliance lawsuit by providing documentation and a website audit that we were able to use as our defense.
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accessiBe Cons review quotes

JC
Nov 4, 2020
The UI is nice but maybe there could be some more advanced layout customization within the actual widget, for adding a logo or something like that.
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AA
Nov 23, 2021
It would be good if there was a certified, verified visual bubble, that is a signature plate, that all accessible companies could follow as a standard. It would be a standard visual that everyone could recognize, for example, like the Google and Amazon logos.
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DH
May 24, 2021
In the next release, it would be great if the alt tag being updated on images just automatically updated the actual alt tag so that it would stay there. One of the things that the attorneys do is they run these robots and the robots go to the site and the aceessiBe is not on while these robots are there because accessiBe is made for humans. These robots create false negatives because it doesn't see accessiBe and then you have the potential to get sued because the robot says that a website is not accessible. It would be nice to have that be able to show up for those robots, and actually have something that says that we are protected.
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Buyer's Guide
accessiBe
April 2024
Free Report: accessiBe Reviews and More
Learn what your peers think about accessiBe. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
DOWNLOAD NOW
768,415 professionals have used our research since 2012.
LG
Nov 19, 2021
In terms of the changes to the backend of the website, based on what I understand, it makes the adjustments while a user is on the website. It would be good there is a way for us to make some of the adjustments permanent. For instance, when a photo doesn't have an alt tag, while a user is on the page, accessiBe goes in and creates a description. If some type of report or email is sent to the website owner so that they can go in and make a permanent fix, it would be good. We can bring in a developer to make some of the changes permanent.
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ML
Oct 27, 2021
There's a way to customize how the button looks on your website, and that may be a little bit confusing for some people who aren't tech-savvy to use. They'd maybe need to reach out to their accessiBe representative and have them walk them through how to do it.
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AM
Nov 1, 2020
Their billing could make it easier for you to cancel their service, if you need to. Right now, there is no easy way to cancel their service. You need to contact their team. It would be better if they had a user interface which allowed you to cancel online without having to contact them.
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JP
Oct 29, 2020
The default installation puts the accessiBe icon on the lower right side of the screen, but a lot of products tend to default install to that location. So, on my website, I had to use the code editor to choose a different location (which was not difficult), but it added a few more minutes to the installation. Maybe the product could ask where you would like the accessiBe icon before it generates the code.
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BM
Nov 17, 2020
Sometimes, their customer service can be a little slow. Part of it is a time zone issue because they are in another country. While the quality of their support is very good, the timeliness and urgency sometimes could be increased.
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