accessiBe Reviews

We're a marketing and consulting firm, and we have a variety of clientele who are interested in accessibility solutions. We've recommended, installed, and used accessiBe for a variety of our merchants, and everybody has been happy.

The solution is fully ADA compliant. Our customers are looking for coverage and facts. They want a solution that is compliant for the latest standards and those change over time. We look at it as both a technical and specific value based initiative. For our merchants who may not be extremely technical, it's a recommendation on several fronts as they may not understand or know how a different code base affects the experience.

About 30% of the population in one way or another has a disability, whether on the lighter side or on the more serious side. I think that just doing the right thing is very important, and I think that the entire concept of ADA is not to be compliant but to do the right thing.

It's important to us as a consulting firm but also important to our clients as the merchants and operators. Again, not everybody has the technical ability, and so we look at accessiBe as that bridge that not only educates but also provides a solution on top. It's more about educating people on the needs that people have in the market and having a readily available solution that can solve for those needs. You learn something, you do the right thing, and the product works. For us, it's been amazing.

It's been a money maker even in terms of recommendations. That is, when you recommend products that work and are cost effective, naturally you build the trust. So it's actually even brought in revenue for our agency because people see that we offer solutions that work, that are value based, and solve for serious concerns. That trust increases our revenues because again, they trust the people that are giving them the advice, and the product as a result is something that we stand behind as well. So it works both ways.

The ease of implementation has been an important reason as to why we've been using it and also the reason why our team has been comfortable recommending it. That's probably one of the most important things for non-technical people, how easy it is to understand, what a solution does, why it's important, and how it works. That process has been really simple compared to that of other platforms.

To make an ADA compliant website, doing it manually is an option, but it is not one that we recommend given the solution. I think accessiBe has done a great job. They provide the paperwork that our clients need at the compliance level, which is very important. They support the solution. We've been able to get a hold of somebody and quickly when we needed anything.

We have found the quality of the product and the quality of the process to also be valuable.

The solution can be customized by the merchant. A popup widget can be used to control a variety of criteria, such as contrast, size of fonts, etc. You can pause animations for people who may be suffering from epilepsy, as any fast moving objects in their periphery can affect their mental as well physical health. These things can be dialed off completely, and any movement, videos, etc. can be terminated. There are toggles and options as you go through the menu based on the individual user's needs and preferences. They can customize it and then collapse the widget, and their entire experience will be to that preset until they clear their cookies or cache or reset the widget.

The solution works automatically once it's installed, and that is a very quick process. Nothing additional is required.

In general, any website that is navigable instantly is an experience that aligns with that user's needs and preferences. The solution has absolutely reduced the bounce rate on our website for people with disabilities. It's a night and day difference. If we need to quantify it, we're looking at over a 50% increase in terms of onsite stay versus bounce.

accessiBe has increased the time disabled users spend on the site. If you're able to provide that experience, it's simply something that is a usable product. If you don't have a product installed and the website is something that people can simply not navigate, they will spend less time.

The solution has helped increase revenues from purchases by disabled users by at least $50,000 to $100,000 in the course of several quarters in terms of additional business equity. For our merchants, we run e-commerce websites, email marketing, and any other messaging that goes with it. We look to install a product that can save time and money, increase user experience, communicate better, and load faster. We look at accessiBe as a solution that fits into that matrix.

accessiBe has helped our organization get out of ADA compliance lawsuits. accessiBe provides paperwork, licensed to the merchant. When a lawsuit is brought forth, it starts the discovery and auditing process. When it hits the web development components of the agencies and the teams involved, accessiBe provides the paperwork that then we can provide to the legal department. They provide it to their to attorneys to properly combat the situation and to ensure that they are actually in compliance if accessiBe is already installed.

It would be good if there was a certified, verified visual bubble, that is a signature plate, that all accessible companies could follow as a standard. It would be a standard visual that everyone could recognize, for example, like the Google and Amazon logos.

We've been using this solution for four years at this point.

With regard to stability, we haven't had any complaints or issues of anything going down or any glitches or conflicts so far.

The scalability is 100%. I love the parent and child category where we can assign a larger client holding company and then a bunch of our clients underneath it as individuals. That in and of itself makes it very easy to bundle accounts together that are related.

We utilize accessiBe 100% because it's on 24 hours a day, seven days a week.

When we as an agency partner are in need of specific information about whether the solution is compliant in a particular area of the world, we lean on technical support to get that information to properly relate to our clients. Our experience has been great.

From the customer standpoint, I don't really think they've needed much support at all after we've implemented the solution. In the case of our enterprise customers, they are looking for solutions, but they're not in the market and are not themselves going and getting free trials of different solutions.

We used manual work, which we found to be extremely laborious, and our clients found it to be extremely expensive. We found other plug-in place solutions to be half-baked and just not market ready. Not every client wants to pay for it, and we found accessiBe to be the best in terms of quality and the way it worked. Also, it solved what we needed, so that we could focus on the bigger picture rather than the code. For us, it was the solution that was the best on the market, and we went with it.

The initial setup is straightforward. It can be done within a day by someone who knows the code infrastructure and understands how to install it.

We did not need to change our own website's layout and structure before implementing accessiBe. It works with the existing code base, and it sits on top of it, which just makes it relatively simple because you don't need a big prep prior to installation. This was 100% important to us.

From my understanding, once the solution was implemented the website was immediately accessible to people with disabilities. That is, upon installation and confirmation that there's no code conflict, meaning if you can see the little bubble, it was accessible.

Maintenance is minimal.

Because the solution works automatically, we did not have to pay a programmer to do the automation. The number is between $50,000 to $150,000 to re-use Flash and that might be light on some websites in terms of their scale. We're talking a very large amount to do this manually as compared to a different solution that's on the market.

We find accessiBe to be one of the most cost effective based on their licensing and what they provide in terms of value. If you're looking to do this in the productized way that they do it, I don't see a feasible way to do it other than building it yourself. So, it's a ton of savings. We used to do a lot of manual work as well, and it takes a very large number of hours to achieve the same thing.

accessiBe is very value based, and I think for what it is, it's probably under what I would expect it to be in terms of cost. We hear that quite a lot.

The other solutions that we evaluated weren't attractive to look at when you went into the panels. They didn't have a clean user experience when it came to buying or installing e-commerce applications. It felt like there were years, quarters, or product cycles that the competitors needed to go through to end up where accessiBe already was.

It really depends on the client's preference as to whether the solution is visible only to those who need it. It depends on how they integrate it into their ecosystem, but we've seen both approaches, and they both work just the same. At the back end level, it will always be compliant once it's installed.

Depending on the merchant and the merchant's criteria, there are different technical ways to implement the widgets and the visual. Meaning that the software can notice and read that it's been installed, and you can follow that path. The standard front end way that we browse a website involves different popups and stickies, and we use a variety based on the client's preference.

Sometimes, it's a visual sticky that makes it very clear that it is an area where one should engage. In other cases, it's provided within the footer structures of the website, and it's actually a call to action in contextual form that says, "For accessibility, click here."

If you were to create accessibility through manual coding, it would take months and cost $50,000 to $250,000. You would also have to constantly account for all new laws and regulations.

If you're thinking about implementing this solution, I would absolutely recommend it. It just does what it does, and it does it well. I would rate it at ten on a scale from one to ten.

I resell accessiBe, there's a script that we pay for and usually, it's for the sites that have less than a thousand pages or not. There are three flavors, one that's 1,000, one that's 10,000 to 100,000, and then another one. We're using the lower end because none of our sites have that large of a page count.

We had been looking for an ADA-compliant solution for a while. Some of our clients are represented in large public spaces and we wanted to mitigate any exposure that they may have to get sued by people who are looking for non-compliant sites. I stumbled upon accessiBe and tried it out. 

It's interesting because we actually had one of our clients who we put accessiBe on. I received a letter from an attorney stating that they weren't compliant. We worked with accessiBe and they gave us all the documentation to make those guys go away. It was pretty awesome.

They were headhunting in restaurants in San Diego and they sent them to multiple folks that were part of the restaurant association and my client happened to be one of those. One website ended up having to pay close to around $30,000 just to make them go away. Our client was privy to that information and was very worried, but I worked with accessiBe. They gave us all the documentation and we provided it to their attorneys. It was nice that their attorneys actually hired us to put the same solution on their site after the case was solved.

The whole experience was pretty awesome. Anytime that someone's looking for an ADA-compliant solution, accessiBe is the tool that we utilize.

With accessiBe, we don't worry about getting sued. At the end of the day, that's really what it's about for protecting our clients. 

The other piece is that it enables our site to be usable by folks who are disabled. As a developer, it's very important that the sites that we put together have this functionality so that our clients can sleep easily and feel as though they are protected.

The accessibility statement button helps the organization by showing that you've taken time to have your site accessible. So that accessibility statement is one of the requirements of the accessibility act. It just helps. It's one of those further things that help you to be compliant.

The most valuable feature is that it actually does what it says. At the end of the day, it makes the website accessible. If someone is cruising your site that happens to be disabled, it enables them to navigate your site without any issues. 

The coolest feature that really sold me was the fact that you didn't have to have alt tags on your images in order for the solution to put an alt tag that was descriptive enough to robots to let them know what an image represents. That was pretty cool.

The solution is visible to everyone, so you can position whatever you'd like on the screen. Most of the time we put it on the bottom left-hand side. And so people can see visibly that it has the tool there, but if you happen to have a device, you just press tab, tab, and it automatically pulls up accessiBe's toolset.

It's important for the organization for accessiBe to be visible because you can then hopefully stop an attorney who's looking to sue you. It'll stop them in their tracks to see that a site has some sort of ADA compliance and they'll move on as someone who does not. But disabled people don't necessarily need to have it visible because by pressing tab, tab on their machines, it'll automatically activate it. It's mainly for folks who are looking to take advantage of a situation.

It enables us to use it to choose among templates with one click that immediately customizes our site for their particular disability. There are shortcuts where you can display the toolset that would be most useful for a particular disability. 

It makes the user experience much easier. I have not had an experience with a disabled person utilizing the tool so I can't really speak to how they navigate the site, but I do know that acccessiBe has built this toolset so that it's very easy and it is compliant with most of the latest requests from the Disability Act. Therefore, I would assume that the usability is pretty cool.

Users are enabled to tweak it to however is going to suit them. For example, if you're color blind, you can go in there and select the option to show your content in a way that a person who is color blind can differentiate different segments of your site.

For what it was built for and what we're utilizing it for, it accomplishes everything with ease. I don't necessarily feel as though it has any improvement needs with the exception of when the laws are changed to make sure that we're still covered under those laws. But I think they're already on top of that. 

Doing it manually was a pain for us back in the day. Once you did it manually if one thing changed on the site your site could now not be compliant anymore. So what this tool does is it allows you to feel safe and assured that as changes happen on your site, it's automatically looking at those changes that they're going to make compliant. That was huge for us. 

In the next release, it would be great if the alt tag being updated on images just automatically updated the actual alt tag so that it would stay there. One of the things that the attorneys do is they run these robots and the robots go to the site and the aceessiBe is not on while these robots are there because accessiBe is made for humans. These robots create false negatives because it doesn't see accessiBe and then you have the potential to get sued because the robot says that a website is not accessible. It would be nice to have that be able to show up for those robots, and actually have something that says that we are protected. 

I have been using accessiBe for two years.

The stability is great. I haven't had any issues with it.

It gives us the ability to say that we offer it and they can say no. So, we could scale it as much as we want.

Right now we have around 20 users. We use it on websites like restaurant websites, we have county-driven websites, conventions, and visitor's bureaus. We have a lot of festivals that we represent. We always recommend getting this plugin placed for large, public-facing entities. 

The only maintenance that I have to keep up with regards to accessibility is making sure that we pay our annual bill. It's true plug-and-play.

I have not had an issue where it is interfered with or has not played nicely with other solutions that we may implement on a website.

Every client that comes through our doors has the option to utilize the service and we'll continue to do that.

We previously used a manual solution. We chose accessiBe because of ease of use. Also, because it decreased our exposure. As a developer, if you're hired to implement ADA compliance on a website and if somewhere down the road that site falls out of compliance, you could be on the hook if someone does sue them. Now you can be brought in as a developer who stated that this site was compliant and you could go to court and all that kind of stuff. That piece is huge for us.

We're able to sleep at night, for the clients who I felt had the most potential exposure to getting potentially sued, they're now under this ADA compliance, which is huge.

We are programmers so it was easy for us to implement it into our site as well as our clients' sites. 

The setup was very easy. It was around five minutes. From a developer's point of view, it's a matter of taking a copy of the script and placing it into the footer and it's ready to rock and roll.

The only other thing that we do is we will customize it to meet the colors and the branding of the client. Within the script, there are opportunities for us to change the colors, change links, and that type of stuff. It depends on if we have that code ready and we just change it based on the colors of the client and the brand.

It seemed as though it works fairly instantaneously. With that being said, I think that they send something within 24 to 48 hours that states that your site is now compliant.

It has a scan and there are robots that go to your page and make sure that you're compliant. I wouldn't want them to prematurely let me know that it was compliant.

I have seen return on investment to the degree that I'm able to resell it. And so we make a profit for implementation. It's such a good tool we don't even mark it up. We implement it and we pay for implementation.

Pricing is very easy to present. We can just say that we know a client who got sued and they had to pay $40,000. This solution is less than $40 a month. So this is what you're going to do. It's like insurance. 

There are no additional costs to the standard licensing. 

We looked at a couple of other options. There were some WordPress plugins that we saw were available and they do about 60% of what accessiBe does. Implementing those solutions would not give me the peace of mind that I was looking for.

accessiBe is a no-brainer. When you look at the compliance that it has, it's not just the standard disability. I think that's like WCAG and a few others. There's really no excuse why you shouldn't implement this on your site.

When you're initially looking at this, you're looking at an expense of $400 to $500 per website that you implement it on. In the grand scheme of things, that is not even money. For a lot of web developers, if they're looking at a cost or a solution that they have to implement, they see that as a big price tag. But at the end of the day, that is a major cost saver for you. It's not only a financial cost but mental cost savings for you as well.

I would rate accessiBe a ten out of ten. 

We are a marketing design and consulting company. We use it on our personal website, and we also offer it as a service or as an add-on for websites that we build and manage for our clients. A lot of times, our clients don't necessarily understand the importance or the need to have a web accessibility solution built into their website, but nine times out of 10, once we lay out the solution and show how simple it is to manage and how comprehensive it is, it is usually no brainer. 

Our mission at ONE400 is to create a world where everyone everywhere has better access to justice. The whole idea of providing a solution that essentially allows or provides more of an inclusive experience is very much in line with that mission. If we can get other attorneys to understand the importance of having these solutions on their website, that means more people throughout the world can access these attorney websites. They can read the information they're looking for or searching for, and they can read the letter of the law. This directly contributes to a world where people have better access to justice. That's probably the biggest contributor to why it works for us.

After working with accessiBe, we've taught CLE courses on web accessibility. We try to get the message out to the legal community. We've had attorneys who are disabled reach out to us and commend us on the work that we're doing to spread the message.

It is fully ADA compliant, which is something important for us because we don't want to get sued. Aside from that, in the work that we do, UI and UX go into most of the things. In the best-case scenario, we are giving someone who has some type of disability the ability to visit a website, reference the information they need, or maybe connect with someone that they're looking to connect with. In the worst-case scenario, we are just making websites and digital properties online easier to use for everyone. So, even in the worst-case scenario, we're net positive. I'm not sure if other people at the company and also our clients really understand the ramifications when it comes to ADA violations, but in my opinion, accessiBe has done a fantastic job in not only providing the solution but also providing the education around the law. It provides the necessary context to have informative conversations with our potential clients and also with individuals at the agency. They've come in, and they've done lunch and learns for our company to teach everyone the importance of taking all of this into consideration while doing our work.

It enables users to choose among templates with one click, and thus immediately customize the website for their particular disability. It is great because the widget is very easy to locate. When users come to the website, they just customize their settings, and they revisit the website. I'm pretty sure it reverts to the settings that they had set before. There are customizable settings, so you don't just have to choose from a template experience. There are prebuilt profiles. For example, if you are prone to epilepsy, you click on one button, and all of a sudden, it stops any flashing lights, animation, or visual elements that could trigger this type of disability. For individuals who have ADHD, with a click of a button, it immediately enhances the font size and provides other things to keep you focused. It is very simple and user-friendly. If you want to dig deeper into its functionality, they have access to the accessibility statement, and it does everything right there at the top of the widget. So, overall, it definitely provides a more enjoyable user experience. For the visitors who don't necessarily need it, it is not intrusive. It is really good. We've got nothing but positive feedback.

The Accessibility Statement button laid out the full context in terms of everything it does for the website. It allowed us to then craft our own personal accessibility statement to live in the footer of our website. We never got sued or had anything brought against us to where we had to point to the accessibility statement as proof of compliance, but it does provide peace of mind. With the steep increase in ADA compliance lawsuits being filed, an added level of protection and understanding in terms of what is being done to address this is always very good.

It works automatically. You install a small line of code, and it immediately starts making the necessary adjustments at the backend. It gives you a detailed understanding of what needs to be adjusted. Once we installed it, that was it. We didn't need to hire programmers to help make our website accessible. In terms of the money saved, with the technical talent that we had in-house, it would've taken us some hours to become compliant outside of the solution. So, in terms of our own time, it has definitely saved us thousands of dollars, and if we weren't a tech company or if we didn't have developers or programmers on hand, then we would have had to pay someone two or three times more, which easily comes out to be a couple of thousand dollars.

We didn't have to change the layout of our website or hire a web designer when using this solution. This was important for our organization when choosing to go with this solution because as a design agency, we didn't want anything that was clunky or didn't go with the design. We wanted something that was very simple and that worked. We were able to brand it the way we wanted it with certain colors so that it matched our website. It was definitely a decision point, and once I saw what they offered, it was an easy one.

The AI-driven contextual understanding when it comes to adding certain elements at the backend of the website is valuable. For a website that doesn't have any web accessibility solution, when you install accessiBe, it goes in and adjusts the actual alt tags at the backend of the website to describe photos and things like that, which is really cool. The overlay is great, and I have seen only a few solutions that have similar functionality. I appreciate this more maybe because I am working at a marketing company.

It is solid. 24/7 monitoring is always a plus. We were also able to take the accessibility statement and adjust it a bit. We added an accessibility statement of our own as part of our website, and we were able to do different things with the support of accessiBe. 

In terms of the changes to the backend of the website, based on what I understand, it makes the adjustments while a user is on the website. It would be good there is a way for us to make some of the adjustments permanent. For instance, when a photo doesn't have an alt tag, while a user is on the page, accessiBe goes in and creates a description. If some type of report or email is sent to the website owner so that they can go in and make a permanent fix, it would be good. We can bring in a developer to make some of the changes permanent.

It has probably been almost two years or a little over 18 months.

I haven't seen or heard of any issues. We haven't experienced anything on our end. Our clients also haven't come to us with anything. It seems to be pretty reliable.

It has been reliable, and I don't think I ever had to deal with their technical support.

This was the first solution that we used for this purpose.

It was straightforward. It probably took less than an hour to set everything up. Once we implemented the solution, it took 24 or 48 hours for our website to be accessible for people with disabilities. Creating such accessibility through manual coding would have taken us a few weeks.

I'm not aware of any maintenance that is required from our end.

Looking at the amount of time and money that web development takes on a continuous basis, its pricing makes sense. Its price is a no-brainer when you factor in the risk of not being compliant. It just makes sense when you factor in the added exposure and the largest share of the market that can now access your website.

We were looking at a few of them, and this one just seemed to make sense. There were three solutions that we were looking at that were significantly cheaper. I can't remember exactly which ones they were. UserWay was probably one of them.

The adjustment to the backend was a unique feature in accessiBe. Their customer service and support were also a big reason for choosing accessiBe. They were willing to meet with us as often as we wanted to talk through things. They got us up to speed, provided some use cases, and provided training for the team. They were very on top of it.

It has most probably reduced the bounce rate on our website for people with disabilities, but I don't have specific data in front of me. I also don't have the data about whether it has increased the time that disabled users spend on our site, but it must have been helpful.

I would rate it a 10 out of 10. I don't have any negative thoughts on it so far.

We're using accessiBe for our business website, and we also design, develop and manage websites for attorneys across the US. We've been implementing this solution on our clients' websites as well. We're a pretty small company, with about 10 clients using accessiBe. However, sometimes our clients have been unresponsive on the matter of accessibility. But hopefully, all our clients will have accessiBe on their websites by the end of this year or early 2022.

It's a service that's just there, and I don't think our customers pay attention to it too much. But they know that they're at least safe from any potential ADA lawsuits because their websites are ADA compliant. It's way too soon to say what kind of benefits they're getting from it. Obviously, search engines like Google crawl websites daily, and it certainly doesn't hurt that the websites show up as ADA compliant. We focus on search engine optimization, and we're not saying like, "Oh, if you're ADA compliant, that's going to help your performance results on the internet." But it certainly won't hurt. And in terms of bounce rate and other metrics, it's a little too soon to tell. I don't have those metrics exactly, and I'm not sure how we would know if someone had a disability and was on our website. I'd have to talk with our performance person about that one.

It's super easy to add new clients. I log into my platform, type in a couple of pieces of information, and then add the code and HTML code to their website so that tool is live. All in all, it's just a really quick and easy solution to use. The solution is visible to anyone who visits the website. It's just an icon you see at the bottom corner. If a person needs accessibility tools, then their system can like talk to the accessiBe system, and they can use the website. Whether they're hearing impaired or have vision problems or other things like that, they're able to adjust the website on their end based on their own needs.

We implemented this because of more and more lawsuits against people for failing to comply with ADA, so this is like insurance. But it's a bonus that people with disabilities can use their websites with no issue. Everything is all baked in. Once it's on the website, accessiBe ensures that everything is 100% compliant. You get an accessibility statement so that if someone ever did try to raise concern against you, you can show them proof that it indeed is compliant. I'm not exactly sure about the ins and outs of the technology and how it exactly works for persons with disabilities. For instance, I don't know if they need technology on their end as well for it. Someone who is blind or something has their computer set up differently than someone who isn't. And so I believe the tools built into their computer work with accessiBe, but if they don't have that, I'm not exactly sure how it works, to be honest.

There's a way to customize how the button looks on your website, and that may be a little bit confusing for some people who aren't tech-savvy to use. They'd maybe need to reach out to their accessiBe representative and have them walk them through how to do it. Perhaps there could be a little more instructions on that page for how to customize the button. But it's a stretch for me to say that because I haven't had any issues. I'm just trying to think of other people out there who maybe would be a bit confused.

We've been using accessiBe since about April or May of 2021

I haven't had any issues with stability yet. I periodically check the website to make sure it's still there, and I've never had a problem with it disappearing all of a sudden or being glitchy or whatever. It's been pretty stable.

The team at accessiBe put all their time and resources into creating a solution that does precisely what we need. For us, that would not be a great use of our time because that's not really what we focus on. When we were researching this, they were one of the only companies with a tool that does everything for you. Maybe there are a couple of others floating around out there, but I feel like they've got the market cornered. A couple of our clients asked about this ADA compliance because they'd been hearing stories about these lawsuits coming up. There were a couple of clients that reached out about it, which prompted us to look into this, so we could offer it to our clients before it became an issue.

We have web developers, so I send them the HTML code provided by accessiBe, and they add it where it's needed on the website, then it's good to go. They can add the code in like five minutes. If this were something we needed to do ourselves manually, that would've been a complete nightmare. So accessiBe is an all-in-one solution that is super easy to add and doesn't cause any inconvenience or extra work on our end.

Deploying accessiBe was pretty instantaneous. The most challenging part for us was getting our clients on board because they had to pay us a fee to add it. And so far, we've got about a third of our clients on it. And clients can be a little unresponsive with things they don't think are that big of a deal. So we're still kind of working on getting it across to everyone. But the deployment itself is such a quick turnaround as long as the clients say, "Yes, I'm okay with it." By the next day, they're ADA compliant. And once the code is added, I think it takes just a couple of days to go through the site and make sure everything is ADA compliant. But there's no maintenance. So you set it and forget it, to be honest with you, which is excellent. 

The pricing is competitive, and they offer these agency deals for a marketing agency like us that has a lot of clients. You can buy these ADA licenses in bulk and get even better pricing on them. Overall, the pricing is fair, and I don't feel like it's a considerable price to swallow for any of our clients. I think we're charging about $500 a year.

So far, I would rate accessiBe 10 out of 10.