Service and Support
Most users found no need to contact Trello's customer service, relying on the online help center or community assistance. When contacted, the support team resolved issues efficiently, though some noted delays due to time zone differences. Users who interacted directly described Trello's support as good with satisfactory responses, yet some experienced frustration with response times being slow or repetitive information provided. Trello's web and email support is appreciated for its timely assistance.
Deployment
Trello's initial setup is described as simple, quick, and intuitive. Many users found it straightforward, with easy browser access and minimal effort required. The process was user-friendly, even for those using the mobile app. Some users noted quick deployment times, ranging from minutes to a few hours. The setup required little to no maintenance, leveraging cloud-based functionality. Users appreciated Trello's ease and simplicity, although a few mentioned initial complexity, which eased with familiarity.
Scalability
Trello scales well for small to medium teams, allowing easy management of users and boards. Users appreciate its flexibility and ease for managing projects but highlight limitations in handling larger teams or enterprise needs. Some prefer alternatives like Jira for expansive needs due to Trello’s board restrictions impacting larger groups. Many find it efficient and user-friendly, accommodating increased usage with straightforward user additions, while others see potential for enhanced scalability.
Stability
Most users affirm Trello's stability, citing it as reliable, bug-free, and non-disruptive. Though generally considered high-performing, some note slower load times when overloaded with data. Ratings are often perfect or near-perfect, with a ten out of ten given by several users. Occasional slowdown and updates were noted but not seen as significant issues. Large user groups and individual users alike report satisfaction, finding it robust for their needs.
