Swimlane Reviews

Swimlane is primarily used as a security orchestration and automation tool. Organizations utilize it for alert management, case creation, and as a ticketing system, streamlining work for security analysts. It facilitates workflow documentation, designing customer journeys, and managing roles among teams and partners. IT service companies employ it for task assignment and process automation in security operations, while MSSPs use it for providing SOAR services, ensuring clear action visibility in multistage tasks.

Swimlane's customer service and technical support receive mixed feedback. Some appreciate the attentive and responsive nature, highlighting prompt acknowledgment within half an hour. Others note variability in response times and expertise, sometimes rating it poorly. While some find Swimlane commendable, delays in response and resolution can occur, especially without a dedicated contact. Support through the Appian community provides assistance, but response could take weeks, emphasizing the importance of having a dedicated support agent.

Users find Swimlane's initial setup varied in complexity. Some consider it complex, especially when connecting to another SIEM or existing applications needing integration within Appian. Others find it relatively straightforward, benefiting from customization features. Deployment durations range from a few hours by Swimlane's team to several months due to playbook migration. Cloud deployment is noted, and one group accesses it directly without setup. Licensing requirements add extra considerations to the process.

Many consider Swimlane highly scalable, especially in cloud deployments. Some find stability issues when adding users, rating it lower. Swimlane manages thousands of alerts efficiently, with scalability depending on server capacity. Although it's effective for various projects, some mention limitations due to manual configuration. Integrating Swimlane with other platforms could enhance scalability. Scalability impressions vary, with some finding it adequate for numerous clients, while others see room for improvement.

Users have mixed opinions on Swimlane's stability. Some report no stability issues, finding the tool robust and reliable, while others highlight stability concerns, rating it between five and seven out of ten. Certain users note the need for optimization, mentioning issues like bugs and breakdowns. Yet, a portion of users emphasize that with correctly configured events, Swimlane performs accurately without encountering production issues.