I use the solution for receiving alerts and case creation. It is used as a ticketing system.
The product provides a single portal to manage logs, but it is unstable, and the plug-ins have bugs
Pros and Cons
- "It provides us with a single portal for our logs from different solutions."
- "We faced a lot of issues with the product’s stability."
What is our primary use case?
What is most valuable?
It provides us with a single portal for our logs from different solutions.
What needs improvement?
We faced a lot of issues with the product’s stability. Sometimes we find bugs in the plug-ins. We experience some latency when we have a huge amount of data.
For how long have I used the solution?
I have been using the solution for six to eight months.
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What do I think about the stability of the solution?
I rate the tool’s stability a five or six out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a seven out of ten. When we add some users, the platform becomes unstable. In my organization, 20 people use the solution.
How are customer service and support?
The response time depends on the support person. The resolution of our issues depends upon the problem and the support person.
How would you rate customer service and support?
Positive
How was the initial setup?
The product is deployed on the cloud.
What other advice do I have?
Overall, I rate the product a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: May 2025
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