Sophos XG Reviews

Name: Sophos XG
Brand: Sophos
Rating: 4.1 (215 reviews)

4.1 out of 5

215 reviews
93% willing to recommend

What is Sophos XG?

Sophos XG is a versatile network security solution that offers network protection, firewall management, VPN access, web filtering, and intrusion prevention, providing comprehensive security for businesses from small offices to large enterprises.

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Sophos XG is the #4 ranked solution in best firewalls. PeerSpot users give Sophos XG an average rating of 8.2 out of 10. Sophos XG is most commonly compared to Fortinet FortiGate: Sophos XG vs Fortinet FortiGate. Sophos XG is popular among the small business segment, accounting for 41% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Helped 865,384 peers since 2012

Featured Sophos XG reviews

TarunPanchal

IT Manager , SAP HANA Administrator at Tara Paints & Chemicals

I typically use the Sophos XG Firewall to enhance my cybersecurity by using all layers. The intrusion prevention system impacts my security posture effectively, as we have not faced any ransomware or cyber threats. I have more than 800 servers live from Sophos. The synchronized security feature has proven to be very beneficial, and I have not encountered any issues. Sophos XG Firewall has contributed to reducing overall costs because it helps save money. We purchased endpoint security for the first time last year, and even without endpoint security, it provides comprehensive security. Sophos XG uses AI effectively to enhance threat detection and response, securing from AI at the packet level.

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Rajesh Panwala

Managing Director at Smartlink Solutions Pvt. Ltd.

The aspects I appreciate about Sophos XG are the ease of operations and customer satisfaction, though pricing is slightly higher compared to Indian variants. Regarding threat detection capabilities, if there are any use cases, we definitely would want to use it, and the Sophos XG definitely has those features. In terms of features for network security, it's of importance, but for this particular reason, the customer was not keen on it because it's a transport of offices. They were not concerned about the transport and security aspects, but even if they were, it would have been reasonably good in Sophos XG. I don't see any challenge on that.

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Mohamad Charara

Head of IT at a consultancy with 201-500 employees

Sophos XG is not easy to navigate and to use, and the integration capabilities are lacking. It cannot integrate properly with solutions like Darktrace. The VPN client on mobiles, especially Android phones, has issues. It is resource-greedy, causing performance problems even on new computers. Improvements are needed in resource management and integration with other security solutions.

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Sophos XG mindshare

As of August 2025, the mindshare of Sophos XG in the Firewalls category stands at 10.7%, up from 9.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Firewalls

PeerResearch reports based on Sophos XG reviews

Type	Title	Date
Category	Firewalls	Aug 20, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 20, 2025	Download
Comparison	Sophos XG vs Netgate pfSense	Aug 20, 2025	Download
Comparison	Sophos XG vs Fortinet FortiGate	Aug 20, 2025	Download
Comparison	Sophos XG vs OPNsense	Aug 20, 2025	Download

Title	Rating	Mindshare	Recommending
Fortinet FortiGate	4.2	20.8%	91%	411 interviews Add to research
Netgate pfSense	4.3	12.0%	93%	218 interviews Add to research

Valuable Features

Sophos XG's most valuable features include its web and application filtering, VPN capabilities, and ease of use. It offers robust email and endpoint protection, integrated threat detection, and a user-friendly interface. Centralized management, flexible rule configurations, and comprehensive reporting also enhance its value. The platform provides advanced security features like intrusion prevention, synchronized security between endpoints and firewalls, and effective malware detection, ensuring strong network defense and efficient administration.

"My experience with deploying Sophos XG was easy."
"Sophos XG uses AI effectively to enhance threat detection and response, securing from AI at the packet level."
"I would rate Sophos XG as a better option compared to all others we have used because peace of mind and faster implementation are the key points which Sophos XG provides compared to these two counterparts."

Room for Improvement

Sophos XG requires improvements in areas including email protection, reporting, VPN setup, user interface, and technical support. Users experience difficulties with HTTPS filtering, load balancing, firmware updates, and content filtering. Enhancements are needed in documentation, SD-WAN capabilities, integration with other systems, and application filtering efficiency. Improved pricing, automation features, and options for managing complex configurations are also desired by users, alongside better hardware performance for scalability and reliability.

"An area that could be improved is technical support's ticket registration process. Sometimes when I contact technical support, they do not register the tickets properly."
"The user-friendly interface of Sophos XG is acceptable but too complicated."
"Some improvement is needed in the UI, as sometimes beginner users get lost in UI settings and do not understand where to find specific settings."

ROI

Sophos XG delivers strong financial returns by blocking ransomware and saving bandwidth. It minimizes the need for costly personnel, offers free support, and enhances workflow efficiency. Its security compliance benefits military contractors, while internal practices improve company security. Users appreciate cost savings over other products. Despite expensive licensing, it provides comprehensive security, including endpoint protection, with high evaluation from users in terms of information security and technological efficiency. Some users face challenges with license renewal costs.

Pricing

Sophos XG pricing appeals to enterprise buyers with flexible licensing options and competitive costs. Users report the hardware is affordable, but licenses can be slightly expensive compared to Sophos UTM. The Enterprise Guard license is popular for its comprehensive features, with three-year licenses averaging around $3,000. Pricing is considered reasonable, especially with bundled offers, but support contracts are separate. Discounts and competitive upgrade options further enhance its attractiveness against other major vendors.

"The tool's pricing and licensing are very complex. As a developing company, we need approvals from management to make a purchase, which can take time. We asked Sophos XG to renew our current firewall license for one or two months while we plan to accommodate our increasing IT assets."
"The tool's pricing is cheaper compared to other alternative products."
"Sophos XG can be considered as an averagely-priced tool in the market."

Popular Use Cases

Sophos XG is primarily utilized as a firewall, providing network security through functionalities such as web filtering, application control, and VPN access. Organizations employ it to manage bandwidth, secure remote connections, and block threats. It also serves roles like endpoint security, load balancing, and policy enforcement. Various industries, from healthcare to banking, integrate Sophos XG for perimeter protection and secure infrastructure management. Deployments occur both on-premises and in cloud environments.

Service and Support

Customers have mixed feedback about Sophos XG customer service and support. Some rate technical support highly, citing professionalism and quick responses. Others mention significant delays and communication barriers. Support quality varies by region and team, with some reporting excellent assistance and others expressing dissatisfaction with response times. Certain regions benefit more from local support, while others face challenges due to outsourced services. Many rely on community forums or documentation, noting comprehensive resources are available.

Deployment

The initial setup of Sophos XG is generally straightforward; experienced users find it uncomplicated, while those new to firewall systems might face some complexity. Deployment often takes between a few hours to several days, depending on network complexity and user expertise. Most agree that a single individual can handle routine maintenance without significant effort. Many found inadequate documentation, which might require additional learning to navigate advanced features. However, Sophos XG's user-friendly interface facilitates easier management and deployment.

Scalability

Sophos XG is generally seen as scalable, with many users noting it can expand with company growth. It has different models and offers high availability features, though some find its scalability limited by hardware constraints. While suitable for small to medium-sized businesses, larger enterprises may encounter issues. Users mention that scalability depends on purchasing the right model upfront, as upgrading to a higher capacity may require acquiring new hardware.

Stability

Many users find Sophos XG quite stable, especially from version 16 onwards. Initial firmware versions had bugs, but improvements have been noted. Some users report occasional issues with processes or connectivity, but these are often quickly resolved by support. Most users highlight good reliability with minimal crashes. Performance is generally stable, though some note recent firmware updates are resource-intensive. Users consistently score its stability between eight and ten out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Sophos XG Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Educational Organization

Retailer

Government

Construction Company

Healthcare Company

Media Company

University

Insurance Company

Hospitality Company

Energy/Utilities Company

Non Profit

Legal Firm

Performing Arts

Real Estate/Law Firm

Outsourcing Company

Wholesaler/Distributor

Recreational Facilities/Services Company

Transportation Company

Consumer Goods Company

Pharma/Biotech Company

Recruiting/Hr Firm

Sports Company

Compare Sophos XG with alternative products

Learn more about Sophos XG

Sophos XG stands out for its Synchronized Security, easy setup, and robust templates. It manages VPN access, protects against threats, and handles load balancing and traffic monitoring. The cloud-based management, centralized dashboard, and detailed logging make it user-friendly and reliable. Integration of features like email protection, SD-WAN, and unified threat management ensures a broad spectrum of security needs are covered. However, it could benefit from improvements in network security, user portals, technical support, and more scalable SD-WAN features.

What are the key features of Sophos XG?

Synchronized Security: Orchestrates threat intelligence sharing between endpoints and firewall.
Unlimited SSL VPN Clients: Provides extensive VPN client support for secure remote access.
Cloud-Based Management: Facilitates remote administration with a cloud-hosted platform.
Intrusion Prevention: Detects and blocks potential threats in real-time.
Centralized Dashboard: Offers a comprehensive view of network security status.

What benefits and ROI should users look for in reviews?

Scalability: Easily adapts to growing business needs.
User-Friendliness: Simplified setup and intuitive management.
Effective Threat Protection: Provides robust security against a wide range of threats.
Comprehensive Reporting: Delivers detailed insights and analytics.
Cost-Effectiveness: Competitive in pricing with flexible deployment options.

Sophos XG is implemented across industries such as healthcare, education, and finance to secure sensitive data and ensure regulatory compliance. It aids in endpoint protection, application control, load balancing, and traffic monitoring essential for these industries. Enhancing network security, simplifying VPN setup, and integrating adaptive security features remain focal points for businesses.