When we use Sophos products, we haven't encountered any problems. Some attacks happen, but our customers haven't been affected. No one has attempted to hack their data and steal Bitcoin.
The dashboard is very good-looking and offers maximum features. If a customer's website has a problem, we can guide them over the phone because they can easily find the specific option on the dashboard. That's why we suggest buying Sophos.
One key feature is the personal security dashboard. Most features are available on the dashboard, making it easy for customers to manage their security. However, it's a complex task, so we can't add too many features currently. So, the dashboard is currently the main focus.
The price is obviously a more sensitive area to focus on when selling it.
I have been using it since 2011.
I would rate the stability a ten out of ten.
I would rate the scalability a ten out of ten. It is a scalable solution. We have lots of customers using this solution.
We have 6,000 to 7,000 customers across India. And we are using and providing Cisco, Netgear, McAfee, and other products to them.
We often use NETGEAR for layer two configurations because NETGEAR doesn't have firewall software like Sophos, and we use Sophos for layer three configurations.
The response time is very good. The customer service and support are good.
The setup is good. The deployment time depends. We need to create some policies first. So, it could take half an hour, depending on the complexity. We can then deliver the product to our customers.
We know all the deployment steps and can guide your client over the phone. The customer can then install it themselves, and if they have a dedicated technical team, they can handle it independently.
For example, we need to know what kind of internet connection they are using, such as Broadband, IOL, or something else.
We need to know why they are using a firewall because we have to create policies and define the bandwidth, how much bandwidth they want to use, and what they are trying to protect. So, we need such details for the deployment.
We have 25 employees with different designated roles. And they can provide online support. Mostly engineers. We have different versions of the product.
Overall, the price of Sophos is very good. But I would rate the pricing a nine out of ten, where one is the cheapest and ten is the highest.
There are different licensing models. For example, one customer pays yearly, while another pays every three years.
Overall, I would rate the solution a ten out of ten. I would recommend using the solution. The deployment is easy, and support is very good.