What is our primary use case?
I use the tool for network performance monitoring or NPM of WAN connectivity. In the past year and a half, I have started to use my enterprise LAN with the tool. The product is basically used for link and node monitoring as well as for utilization purposes.
What is most valuable?
The most valuable feature of the tool for network management tasks is the historical utilization as well as the alerts that I get during jitters or any latency-related issues.
What needs improvement?
When an organization's network grows, the complexity of the dashboard becomes an area of concern where improvements are required.
A missing feature in the product that I really want in the tool is known as discovery. The automatic discovery feature provided by the product is not up to the mark.
For how long have I used the solution?
I have been using the solution for ten years. I am a customer of the product.
What do I think about the stability of the solution?
It is a stable solution. Occasionally, there are some bug-related issues in the product. Stability-wise, I rate the solution an eight and a half out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.
I have deployed the tool for around 4,500 nodes in my company. There are also around 36 tech users of the product.
How are customer service and support?
Support is always available when I raise an issue. My company also gets India-based support from SolarWinds Network, which helps us get quick solutions. I rate the technical support an eight out of ten.
How would you rate customer service and support?
How was the initial setup?
I rate the product's initial setup process a nine on a scale of one to ten, where one means it is a difficult phase and ten is an easy process.
The solution is deployed on an on-premises model.
Recently, it took me around two days to be ready with the whole solution after the additional deployments of the tool were done in my company.
What was our ROI?
My company has been able to save time and resources by using the product. My company has saved a lot of time in terms of resolution as well as fact-finding. I don't have to deploy too many resources, considering that the alerts and dashboards were quite good in the past. The product has saved around 15 to 20 percent of the time for my company.
What's my experience with pricing, setup cost, and licensing?
I rate the product's price as three to three and a half or on a scale of one to ten, where one means low price, and ten means high price.
Which other solutions did I evaluate?
I had gone through a PoC phase with ThousandEyes. ThousandEyes and SolarWinds Network Device Monitors are not comparable products. ThousandEyes can be described as a customer reachability management solution.
What other advice do I have?
Setting up device monitoring for specific device tracking is an easy process. Adding new devices and new nodes to the system is quite easy.
Users experience lag when they grow their networks because the dashboarding part becomes complex. After a certain point, the dashboard loses value when the network grows. My company has used the product for the past ten years, and we feel that we are capable of using it to get results. If you know how to navigate, the product is good. Once your network grows in size, it becomes cumbersome to have a proper dashboard.
The alerting system helped mitigate network issues, and the product can resolve issues and vulnerabilities. If my company raises a query with the product's support team, they quickly resolve such problems. The tool's technical team is capable and ready to jump on a call and resolve any issues related to the product.
I faced no challenges when integrating SolarWinds Network Device Monitor into our company's IT infrastructure. It is easy to use the integration capabilities of the product.
I recommend the product for plain network monitoring purposes.
I rate the tool a seven to seven and a half out of ten.
Which deployment model are you using for this solution?
On-premises