My company's solution is mostly used for operational reporting, like SAP Plant Maintenance, logistics, HR, finance, etc. SAP BusinessObjects Dashboards get used in my company whenever there is a need for detailed reporting. If you use some dashboard solutions, it will provide you with a concise KPI, but if you want to drill down further, then SAP BusinessObjects Dashboards can help you.
The most valuable features of the solution are its stability and user-friendliness, making it easy to manage. SAP offers stable products, so BusinessObjects Dashboards is a very good solution.
The product lacks the ability to manage universal connectivity, so it needs to be made better for users.
I know that everything that is coming nowadays is based on SAP Fiori. Many haven't been exposed to the world of SAP S/4HANA and SAP BW/4HANA, especially when considering the changes made by SAP. It would be great if SAP came with regular updates to ensure reporting and browser compatibility.
I have been using SAP BusinessObjects Dashboards for ten years. My company consists of developers who are involved with the company's customers. My company is a customer of SAP.
It is a very stable solution.
It is an easily scalable solution.
There are more than 1,000 users of the solution in my company.
The solution's technical support is good, but they are currently not providing support for SAP BusinessObjects Dashboards 4.2. The support team asks the customers to move to SAP BusinessObjects Dashboards 4.3. I feel the customer support is ok based on the product agreement. I rate the technical support an eight out of ten.
It is an on-premises solution, so you just need to install it and continuously keep clicking on the next option until the installation is done, making it not so tough. Things work out pretty well as long as the various connections needed for the installation are managed properly.
The solution is deployed on-premises.
For deployment, it takes two to three hours maximum for any kind of new upgrade version.
Two or three engineers are required for the employment process because sometimes you need to take the backup, for which you might have to involve the infra team. In terms of application, we are the only ones who can handle the deployments.
The product's pricing falls on the spectrum's cheaper side, excluding its licensing cost. The product's pricing is good compared to other tools in the market. My company makes payments towards the licensing costs of the product on a yearly basis.
SAP BusinessObjects Dashboards can be easily maintained, but it becomes difficult if you don't have governance and other related stuff. In general, the product is easy to maintain with governance in place.
Those planning to use the solution can go for it, but nowadays, many people are more inclined toward SAP Analytics Cloud. I feel SAP has come up with a new road map for BusinessObjects Dashboards because they might not plan to decommission the product, making it one of the stable and best products for customers who use it for detailed reporting purposes.
I rate the overall product an eight out of ten.