Service and Support
Customers report that Pure Storage FlashBlade support is generally excellent, quick, and responsive, often resolving issues efficiently. However, some feedback indicates deterioration in support quality, with longer resolution times due to more interactions with level-one engineers. Language challenges and response times are noted, though many find technical assistance and customer service satisfactory. Some also praise proactive support and professionalism, highlighting it as superior among other companies. The support team usually provides educated responses promptly.
Deployment
Users found Pure Storage FlashBlade's initial setup to be straightforward and easy, often completed quickly with minimal complexity. Deployment times varied from minutes to a few days. Many relied on Pure Storage's support during installation, but users managed the process with ease after setup. FlashBlade's efficient architecture reduced power concerns, and organizations appreciated its simplicity in deploying and maintaining the system.
Scalability
Users find Pure Storage FlashBlade highly scalable, allowing easy expansion without issues. Many appreciate its dynamic scaling capabilities, although some mention it could improve cloud transition speed. Despite varying needs, users rate its scalability high, noting it accommodates different sectors like banking and IT. The tool’s architecture enables seamless growth, and it efficiently handles increases in storage capacity with minimal downtime. Most expressions of satisfaction indicate successful scalability integration in various environments.
Stability
Pure Storage FlashBlade exhibits exceptional stability, with many reporting zero downtime and rock-solid performance. Users express high satisfaction, noting its reliability and minimal issues. Upgrade processes are seamless without causing interruptions. Despite some isolated maintenance incidents, the general consensus rates its stability positively, often at nine or ten out of ten. Users appreciate its consistent and stable functioning, even under heavy workloads and large database operations, underscoring its impressive performance and dependability.
