Ping Identity Platform Reviews

Users highlighted substantial ROI from Ping Identity Platform, noting reduced administrative costs, improved security compliance, and seamless integration with existing systems. Enhanced user experiences due to simplified access management led to increased efficiency. Automated workflows and streamlined processes significantly lowered the time and effort required for identity management tasks. Users also appreciated the scalability, which supported their growth without compromising performance. The platform's reliability and robust features ultimately provided significant long-term value.

Ping Identity Platform offers competitive pricing that appeals to large organizations, with annual licensing fees that are affordable compared to alternatives like Okta and ForgeRock. The flexible pricing structure depends on subscription length and support level. Despite perceptions of high costs, many find the investment worthwhile due to its robust security features, scalability, and efficient multi-factor authentication options. While generally affordable, it may be less suitable for smaller businesses with tighter budgets.

• "The platform's value justifies the pricing, especially considering its security features and scalability."
• "Ping Identity Platform is not very expensive."
• "Compared to some SaaS-based solutions, the platform is relatively cost-effective."

Ping Identity Platform is utilized for multi-factor authentication, federated identity management, and seamless Single Sign-On implementations. It supports applications' access management, particularly those using SAML, OAuth, and OIDC protocols. Users integrate it with various enterprise applications like Salesforce, AWS, and ServiceNow. It handles identity solutions, mobile one-time passwords, and securing API communications, promoting data protection through user-friendly authentication methods, enhancing security for critical applications, especially for cloud-based and customer-facing environments. Organizations deploy it across production and non-production settings for flexible integrations.

Users generally find Ping Identity Platform's support responsive and knowledgeable. Technical support is considered effective and satisfies most needs, although some note slower response times for complex issues. Resource availability is seen as limited compared to larger providers. Users value proactive support and quick resolutions for high-priority incidents. Ping's team provides detailed help, though initial interaction might involve some back-and-forth. They manage operational support efficiently, with regular communications to address security and custom component updates.

Ping Identity Platform's initial setup is generally straightforward with good documentation. Deployment is quick, though complexity varies based on project requirements and environment. Cloud and on-premises options exist, with cloud setups being easier. Some users find integration with existing systems challenging. Familiarity with similar services helps in adoption. Setting up components like SAML, OAuth, and connectors is essential, and while initial procedures are uncomplicated, full deployment can take several weeks or months, depending on migration needs.

Ping Identity Platform is broadly adaptable across various environments, supporting thousands to over a hundred thousand users. Enterprises deploy it globally, leveraging its cluster and server management capabilities. While some experience configuration and performance challenges, scalability often depends on the infrastructure setup. Organizations utilize cluster setups for load balancing, ensuring efficient handling of authentication with minimal disruption. Integration into various applications is straightforward, allowing rapid expansion without significant downtime or latency.

Users consistently find Ping Identity Platform stable, with ratings often between eight to ten. Past data center issues were resolved after migration. Occasionally, challenges arise due to external system integrations. Monitoring tools such as Dynatrace and protocols like OAuth 2.0 are utilized to ensure stability. Weekly maintenance helps maintain performance. Some mention API connectivity and log management concerns, yet many experience stability without significant bugs or crashes. Maintenance requires a small team.