Oracle CRM Reviews

The most valuable feature of the solution is that it offers an all-cloud-based CRM solution. SSalesforce and Oracle mostly have the same features. No special feature makes Oracle stand out from the tools offered by the rest of the solution providers in the market.

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle.

When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool.

The solution's mobile app needs to be enriched with more functionalities in the future.

For CRM, my company mostly uses it for automated placement, with requests to the customer endpoint. Customers will place their product orders through the CRM portal. 

I work on the technical side, managing servers and applications. I handle integrations.

The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori.

If it goes with Fiori, it will be more user-friendly compared to the Java-based UI.

The solution is used to manage our customer relationships and drive sales.

The most important feature is the ability to assign a plan using the manual close function. We are not following the best practice, even though the CRM cycle is completed and the cycle is closed. There are a lot of excess manual closures, and this can be improved by us.

In my company, considering the use cases of the solution, I can say it is a good product.

The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution.

We were looking at different CRM options to handle incidents and complaints. We also considered getting an accounting package, possibly from Oracle, as part of our solution.

During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing.

The analytics tools provided by Oracle CRM have impacted our decision-making process. These tools have been invaluable in larger deployments, such as in banks or large data warehouses. For example, in a previous project I worked on, we used analytics tools to streamline the process of underwriting loan proposals. This resulted in a high return on investment and proved to be of great value. 

We are using Oracle CRM for connecting to our customers and handling customer profiles and customer service. 

We are using its latest version.

It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements. 

Integration with Oracle E-Business ERP: Every installation of CRM uses some form of ERP or back office applications. The benefits of integration are often overlooked when making a CRM purchase decision. Integration of CRM with the back office applications, allows for more meaningful and effective usage of the tool. The wing-to-wing integration of applications is one of the most strong features of Oracle CRM.

As an implementer, I have worked to implement this application for organizations that were new to CRM as well as organizations that have used some other CRM tool before. The Oracle CRM application provides for an effective interaction with the customers, allows capturing vital information of the customers and provides a comprehensive view of the customer to the sales and marketing members.The wing-to-wing integration of the customer data provides an integrated view of the customer to sales and marketing.

I use it for deal registrations, pipeline reviews, approvals on financials and offers, and some sort of course reports to management regarding the pipeline review as well.

I don't use it for marketing activities, but for sales, it's good. It has good visibility and monitoring that makes it easier to view and review my pipeline.

I like the features and the 360-degree view of customer data.

I find the reporting features impactful. 

Integration is great because we have a lot of systems integrated. We have integration with SAP and other systems.