Microsoft Dynamics 365 Business Central Reviews

Name: Microsoft Dynamics 365 Business Central
Brand: Microsoft
Rating: 4.1 (65 reviews)

Vendor: Microsoft

4.1 out of 5

65 reviews
96% willing to recommend

1,534 followers

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What is Microsoft Dynamics 365 Business Central?

Microsoft Dynamics 365 Business Central is a cloud-based enterprise resource planning (ERP) solution developed by Microsoft. It is designed to help small and mid-sized organizations streamline and automate their financial, supply chain, and project management processes. Business Central offers a range of tools and features to support collaboration and communication and provides real-time visibility into business performance.

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Microsoft Dynamics 365 Business Central is the #2 ranked solution in top Activity Based Costing Software and #3 ranked solution in top ERP solutions. PeerSpot users give Microsoft Dynamics 365 Business Central an average rating of 8.2 out of 10. Microsoft Dynamics 365 Business Central is most commonly compared to SAP ERP: Microsoft Dynamics 365 Business Central vs SAP ERP. Microsoft Dynamics 365 Business Central is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

Microsoft Dynamics 365 Business Central

April 2025

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Featured Microsoft Dynamics 365 Business Central reviews

StefaanVandesompele

Finance Manager at Ernst & Young

365 Business Central integrates with Office 365 to streamline the invoice approval process. This allows businesses to manage and approve invoices efficiently within a unified system. Our organization plans to transition to the Dynamics 365 environment, where various functions will be centralized. We will consolidate everything into one system instead of maintaining multiple databases for each country with local data. Dynamics 365 is fully integrated, which should address many of our challenges when we migrate to this new environment. We look forward to seeing how it performs in practice. The project is progressing well overall, though integrating it with other tools and ensuring Dynamics 365 operates smoothly can be challenging. Dynamics 365 is user-friendly and effective. However, a deeper understanding of its technical capabilities and architecture might be necessary to optimize its use fully. The software landscape is evolving, and achieving the best reporting and functionality with just a click can be complex. A clear vision of what you want to achieve with Dynamics 365 is essential. Proper preparation and configuration are crucial to achieving the desired outcomes. This principle applies not only to Dynamics 365 but to all software packages. Understanding the system's flexibility and adaptability based on your specific business needs is key to its successful implementation. Overall, I rate the solution an eight out of ten.

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NeshPattali

Director Cloud Practice at Cloud Pro Technologies LLC FZ

The initial setup process for Microsoft Dynamics 365 Business Central is generally straightforward. However, migrating past data requires careful consideration and re-engineering to ensure compatibility with the new system. Having knowledgeable personnel to guide and manage this data migration process is crucial to avoid complications and ensure a smooth transition. With the right team, the implementation can proceed efficiently, typically within two to three months. Regarding resources for deployment, only providing the necessary data is typically sufficient, as the implementation team handles the rest of the deployment. Maintenance of the system is made easier by the cloud-based nature of Business Central, allowing for remote management without the need for physical presence on-premises.

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David Hatfield

ERP Director/Partner at UniverseIT

Having dynamic dimensions definitely makes managing much easier. For example, when I was a financial systems manager for a publicly traded company using GP, creating a new expense account required about four hours of work because we had to create the account string for every department, line of business, and region. This resulted in over 800 unique account strings. In Business Central, creating a new expense account is much simpler and independent of other dimensions. When coding transactions, we select the main account number, line of business, call center, and region separately. This is a huge benefit and Business Central is also device agnostic, allowing it to be operated on any device. GP is a Windows-based program that requires a laptop or PC to operate and a VPN to connect to the database from home, making it slower outside of the office. Microsoft Dynamics 365 Business Central is better suited for the new workplace environment where many people work from home.

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Microsoft Dynamics 365 Business Central mindshare

Product category:

As of May 2025, the mindshare of Microsoft Dynamics 365 Business Central in the ERP category stands at 6.5%, down from 6.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerResearch reports based on Microsoft Dynamics 365 Business Central reviews

Type	Title	Date
Category	ERP	May 12, 2025	Download
Product	Reviews, tips, and advice from real users	May 12, 2025	Download
Comparison	Microsoft Dynamics 365 Business Central vs SAP S/4HANA	May 12, 2025	Download
Comparison	Microsoft Dynamics 365 Business Central vs SAP ERP	May 12, 2025	Download
Comparison	Microsoft Dynamics 365 Business Central vs Oracle E-Business Suite	May 12, 2025	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	19.0%	86%	105 interviews Add to research
SAP S/4HANA	4.2	11.9%	95%	119 interviews Add to research

Valuable Features

Microsoft Dynamics 365 Business Central offers seamless integration with Microsoft applications, real-time data insights, user-friendly interfaces, and extensive customization. Its flexibility in financial and supply chain management is well-suited for small to medium businesses. Notable features include strong report creation, mobile accessibility, and cloud compatibility. It efficiently manages company workflows and data, ensuring ease of use and cost-effectiveness across various industries.

"One of the most valuable features of Microsoft Dynamics 365 Business Central is its ease of installation and user-friendly interface."
"The value for money is very high as it fits the business well."
"Dynamics 365 Business Central is mostly used for financial management."

Room for Improvement

Microsoft Dynamics 365 Business Central requires enhancements in cost for small organizations, security configuration, integration, and workflow automation. There is a need for stronger inter-company logistics, better technical documentation, and improved reporting tools. More seamless PowerBI and API integration, user-friendly UI, and easier transaction reversals would be beneficial. Enhancements in HR, inventory, and warehouse functionalities, as well as localizations for different countries, are also suggested to meet diverse business needs effectively.

"The advanced warehouse functionalities are not available and should be improved. The purchase requisition process is also lacking, and more advanced functionalities for intercompany consolidations could be added."
"Customer service and support are mixed. Sometimes the support is quick, but other times it is very slow."
"There is a need for improvement in consolidation and multi-country master data management."

ROI

Organizations experienced varied outcomes with Microsoft Dynamics 365 Business Central regarding ROI. Some recognized financial returns and improved efficiency within six months, while others noted the necessity to use it without quantifying returns. Automating inventory and sales can impact ROI positively, yet several noted that extracting information and simplifying reporting through this platform saves time and resources.

Pricing

Microsoft Dynamics 365 Business Central offers a flexible pricing model, appealing to diverse enterprise needs. Costs are generally considered reasonable, with monthly user fees between $70-$100, making it more cost-effective than competitors such as Oracle or SAP. Despite some opinions on the solution being expensive, the licensing offers essential and premium options, catering to different organizational requirements. Startups may benefit from a subscription basis that scales with business growth, while initial setup and consulting can incur additional expenses.

"Currently, the product offers a starting price of $70 per user per month, which provides access to the complete ERP engine. It is highly reasonable."
"The solution is a little bit expensive."
"The solution's license is costly compared to other CRM tools."

Popular Use Cases

Companies use Microsoft Dynamics 365 Business Central for finance, inventory management, accounting, and enterprise resource management. It handles sales, purchasing, payables, CRM, and internal communication. Businesses across various sectors including auto dealerships, pension funds administration, and manufacturing leverage its capabilities for data management, reporting, integrating with other systems, and providing a comprehensive approach to handle daily operations and enhance productivity within organizations. This platform serves mid-market and SMB levels efficiently.

Service and Support

Customer service for Microsoft Dynamics 365 Business Central is praised for accessibility and engagement. Many utilize partners instead of Microsoft directly. Technical support receives varied ratings, often described as good but sometimes slow. Some mention effective problem-solving, while others note delays in response. Microsoft's partners and local vendors play a crucial role in providing support. Issues with response time and limited expertise at Tier 1 are highlighted. The Thai market experiences longer resolution times.

Deployment

Microsoft Dynamics 365 Business Central's initial setup is generally simple and intuitive, aided by ample documentation. Setup varies based on business complexity and customizations. While some find deployment quick, often within weeks, others require months, especially with data migration. Many praise its straightforward installation mechanics, though complexity may arise for less experienced users. Engaging consultants or knowledgeable personnel can streamline the process, adapting to specific business needs.

Scalability

Microsoft Dynamics 365 Business Central is generally scalable, with many organizations reporting successful scaling up to large user numbers. Some encountered challenges with user limits and simultaneous transactions, suggesting the need for better hardware or database management. It suits small to medium enterprises, although larger firms may face constraints. Scalability ratings range from moderate to high, with users giving it a range from satisfactory to excellent adaptability for expansion needs.

Stability

Microsoft Dynamics 365 Business Central stability generally rates between seven and nine out of ten. Many users find it stable without downtime, crashing, or lagging issues, especially in cloud environments, while some face minor issues with updates or high data loads. Most report no significant bugs or glitches. Users appreciate its reliability and high availability, though some improvements could be possible. Stability can vary depending on specific version updates or local infrastructure.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft Dynamics 365 Business Central Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

11%

Retailer

Comms Service Provider

Financial Services Firm

Construction Company

Government

University

Energy/Utilities Company

Healthcare Company

Educational Organization

Wholesaler/Distributor

Real Estate/Law Firm

Outsourcing Company

Media Company

Insurance Company

Consumer Goods Company

Non Profit

Performing Arts

Agriculture

Legal Firm

Maritime Company

Recreational Facilities/Services Company

Mining And Metals Company

Transportation Company

Hospitality Company

Pharma/Biotech Company

Aerospace/Defense Firm

Logistics Company

Compare Microsoft Dynamics 365 Business Central with alternative products

Learn more about Microsoft Dynamics 365 Business Central

With Business Central, organizations can manage their financials, including general ledger, accounts payable, accounts receivable, and cash management. It also offers supply chain management capabilities, including inventory management, purchase order management, and sales order management. In addition, Business Central supports project management, including project tracking, project billing, and resource management.

Microsoft Dynamics 365 Business Central Features

Microsoft Dynamics 365 Business Central has many valuable key features. Some of the most useful ones include:

Mobility: Microsoft Dynamics 365 Business Central provides mobile access, allowing users to access information and perform tasks from anywhere, at any time.

Reporting and analytics: The solution includes business intelligence and reporting capabilities to help organizations gain insight into their operations and make data-driven decisions.

Security: With its secure platform, the solution protects sensitive data and ensures the integrity of business operations.

Customization: It offers a highly customizable solution that can be tailored to meet the specific needs of a wide range of industries and organizations.

Microsoft Dynamics 365 Business Central Benefits

There are many benefits to implementing Microsoft Dynamics 365 Business Central. Some of the biggest advantages the solution offers include:

Adapt as your business grows: With full capabilities on desktop, tablet, or mobile, on-premises or in the cloud, across Windows, Android, and iOS devices, the solution allows you to work wherever your business takes you.

Rapid deployment: The solution can be rapidly deployed either in the cloud or on-premises.

Scalability: With the solution, you can scale as you grow using modern technologies built on the Microsoft cloud, such as machine learning, IoT, and mixed reality to help you adapt to market dynamics.

Drive continuous process optimization: When you implement Microsoft Dynamics 365 Business Central, you can Improve outcomes and productivity with real-time system suggestions, based on historical data, to guide employees through workflows.

Reviews from Real Users

Microsoft Dynamics 365 Business Central is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user-friendly, has good integrations, and is flexible.

Sasinath V., Project Consultant ( Scale Up) at a tech vendor, says, "For me, the main strengths of Microsoft Dynamics NAV are that it's user-friendly and light. These are its major wins. I have used other ERPs and their architecture was a little more complex when compared to the Microsoft Dynamics NAV architecture."

"The solution's integrations and interface are very good,” mentions Alonso R., Director de Servicios at Kc ERP group.

Another PeerSpot reviewer, Kamesh G., Vice President - Information Systems at a media company shares what he likes most about the solution: "I have found the flexibility to be very valuable. It's highly flexible, and at least for us, it has been effective. It is also highly functional."

Microsoft Dynamics 365 Business Central was previously known as Dynamics NAV, MS Dynamics NAV.

Microsoft Dynamics 365 Business Central customers

Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection