Microsoft Dynamics 365 Business Central Reviews

Microsoft Dynamics NAV is a fully-fledged CRM/ERP. It's an end-to-end solution for managing all the processes, such as sales, purchasing, accounting, and reporting. However, this company has moved to the SAP stack. The CRM has gone to SAP Sales Cloud and the ERP is now migrating to SAP. The MES is going to be a product that's being built from scratch.

Microsoft Dynamics NAV is good for smaller-sized companies.

As our company grew we had to switch from Microsoft Dynamics NAV to a solution that was suited for larger-sized companies.

I have been using Microsoft Dynamics NAV for approximately three years.

The Microsoft Dynamics NAV ERP system was being used for a small workforce of about 400 to 500 people. The company has grown and they had to move to a system that can grow with them. 

Microsoft Dynamics NAV is not scalable.

There were approximately 400 people using this solution in the company.

We did not ever have any problem with the support from Microsoft.

I have used JD Edwards and SAP solutions.

The initial setup of Microsoft Dynamics NAV was straightforward. The deployment took approximately six months to finish all the processes.

We have a team of eight technicians looking after Microsoft Dynamics NAV.

I would recommend Microsoft Dynamics NAV to a company of the right size. If the company is beyond a certain size, not only include the number of people but the number of locations that you want to manage then I would recommend JD Edwards or an SAP solution. For the right size, Microsoft Dynamics NAV will work well.

I rate Microsoft Dynamics NAV a seven out of ten.

We have implemented Microsoft Dynamics 365 Business Central in various retail, supermarkets, institutions, agencies, and manufacturing industries. Our implementations were segregated from production manufacturing. We implemented this system in educational institutions such as schools and universities for their educational systems.

The solution has provided multiple benefits: cost reduction, increased productivity, streamlined data accuracy, enhanced efficiency, improved KPI tracking, successful implementation, optimized processes, and increased customer traction.

As a customer, one should focus on specific pillars such as CRM, opportunity management, and interaction handling. Depending on the business, emphasis might shift to post-production or accounting modules, especially when utilizing functions related to manufacturing or production. Each feature holds value tailored to meet different customer needs.

Sometimes, we may require customizations to address specific cases, such as the absence of budget control in Microsoft Dynamics 365 Business Central. Not having a point-of-sale application or a retail interface within Business Central can be a significant limitation, especially for companies dealing with retail operations. In such instances, it becomes necessary to seek alternative solutions or integrations.

I have been using Microsoft Dynamics 365 Business Central as a partner since 2018.

The solution is stable.

The solution is scalable. You can increase users, capacity, and tables. You can go to the cloud whenever you want.

The initial setup is easy. We have more than three teams, including an analysis and design team, a functional team, a technical team, a database administrator, and developers to deploy the solution. It takes around three months to two years to complete the deployment. It depends on the scope and financial cash flow of the customer. He may need to go through long-term implementation. Some customers need to finalize it in two months, but we usually do it in three months.

First, we begin with project initiation, preparing for customer and stakeholder analysis, requirement gathering, and other preliminary steps before conducting detailed research. We adhere to the primary objectives, ensuring maintenance at the customer's end. Next, we move into the analysis phase, conducting an in-depth analysis of each process across all departments within the project scope. Upon obtaining approval for the applicable requirement document, we proceed to the design phase, developing a useful design document outline. Following the implementation of Business Central, these procedures exist primarily in virtual documentation and conceptual planning. Once approved, we initiate configuration and data gathering, including uploads and related tasks, proceeding to a demo showcasing the approved functionalities outlined in the design document. Subsequently, we focus on training and eventually transition to the go-live phase. These steps constitute our standard procedure for each project phase. During configuration, attention is paid to master data, group security, and all necessary elements within the configuration framework.

The solution is very expensive.

If you opt for the top system available, without an efficient team to implement it, the customer's satisfaction will not be guaranteed. Therefore, our primary focus remains on implementation quality, understanding the business needs, and delivering added value to customers. We strive to embed these elements within our solution and implementation process to prevent shortcomings.

It is scalable, cost-efficient, and has a good user interface. However, it has some limitations, such as lacking a point-of-sale or retail interface.

My advice is not to proceed directly to the Business Central. One should go through the ERP selection process before selecting an ERP. We assess the customer, scan the opportunities, identify pain points, evaluate the current processes, and perform a gap analysis. Based on this analysis, we then initiate the proper ERP implementation. Usually, we ensure it's tailored to their needs as Business Central.

Overall, I rate the solution a ten out of ten.

Our company is a partner with Microsoft and we sell the solution to customers. 

The Power Apps are very good for developers. 

The solution's integrations and interface are very good. Many options are included such as different IPs, APIS, and Azure SQL Database. You can interface with handheld machines and other products. This makes things easy on developers and saves time.

The dashboard very user friendly and the best we have seen in ERPs. You can see KPS, sales, and customers in a virtual front desk. With one click you see what you need because Power AI sends everything to the dashboard. 

Information changed in Excel or another integrated tool automatically pushes to the solution. 

The solution could include the retail tool in the native version. Currently, it is sold as a separate product.

I have been using the solution for two years. 

The solution is the most stable business ERP available. Changes in development, processes, and integrated apps does not affect the stability. 

The solution is scalable. 

Technical support is good and there are three levels available. For level one, customers work with support directly to resolve issues. For level two, we step in to assist customers. For level three, we determine an error or issue is difficult and call Microsoft directly for assistance. 

The setup and implementation are good. Implementations take a bit of time because clients define the process and they sometimes struggle with that. Mexico also has some different laws and tropical-sized invoices so the process takes time. 

It takes about four months to fully deploy which is a short time in comparison to other ERPs that could take eight months to a year. 

I rate setup a nine out of ten. 

We implement the solution for clients. 

At the start, we have three to five consultants on the team. One or two consultants join the team to cross-implement to call centers. 

It will take at least six months from the up-front investment to start to realize ROI. It really depends on the customer's environment and how much they automate through the solution with regard to inventory, products, and sales. 

The per user price of $100 a month is better than competitors.

Much of an ERPs cost is in the implementation. The solution takes less time to implement than competitors so that saves on costs. 

For example, the solution takes about five months to implement but a competitor tool might take eight months to a year. That doubles your cost. 

The solution is a good, smaller sized ERP but its reach is big. It is not expensive like Oracle Business Suite. The price is good for the client and the per-month price is good for users. The solution includes tools for manufacturing, retail, finance, and warehouse. 

The solution's biggest competition is Oracle Business Suite which is more expensive and uses products unfamiliar to the typical Office user. 

The solution is easy to use. The user experience is similar to other Microsoft products like Excel, Word, PowerPoint, and Power AI. It is much easier to use than Oracle which has different products and uses colors. 

I rate the solution a nine out of ten. 

We are using Microsoft Dynamics 365 Business Central to run our business.

The most valuable feature of Microsoft Dynamics 365 Business Central is cloud accessibility.

The solution can improve by having better integration with Microsoft PowerBI and reporting.

I have been using Microsoft Dynamics 365 Business Central for approximately two years.

In some of the new updates, there have been minor issues. There are two major updates a year.

I rate the stability of Microsoft Dynamics 365 Business Central an eight out of ten.

The solution is scalable.

We have approximately 50 people using the solution.

I rate the scalability of Microsoft Dynamics 365 Business Central a nine out of ten.

We use a third party for support.

We previously used SYSPRO ERP and we switched to Microsoft Dynamics 365 Business Central because it is more popular, has additional advanced features and the interface is easier for new users.

The initial setup of Microsoft Dynamics 365 Business Central was fine. 

The solution took 12 months to fully deploy.

We used a third-party integrator for the implementation. We had a team of four and the third-party integrator has a team of five. The group consisted of project managers, project specialists, and project leads.

We have received a return on investment using this solution.

The price of Microsoft Dynamics 365 Business Central is reasonable. We pay monthly for the use of the solution.

We have approximately one internal maintenance person and additional people externally as required.

I would suggest to others that they invest more time and resources into identifying their requirements before initiating a project. It is crucial to have a clear understanding of your internal operations and needs before engaging a consultant, as you must have a strong grasp of your current situation.

I rate Microsoft Dynamics 365 Business Central a nine out of ten.

I am using Microsoft Dynamics 365 Business Central for Outlook, Excel, and Power BI.

The most valuable feature of Microsoft Dynamics 365 Business Central is using the Excel sheets on Chrome and other applications.

The price of Microsoft Dynamics 365 Business Central could be reduced.

I have been using Microsoft Dynamics 365 Business Central for approximately one and a half years.

The stability of Microsoft Dynamics 365 Business Central is good.

We have approximately 50 people using the solution.

Microsoft Dynamics 365 Business Central is scalable.

I have not used the support from Microsoft Dynamics 365 Business Central.

I have only used previously used individual solutions that are part of the Microsoft Dynamics 365 Business Central package, such as Power BI

The initial setup of Microsoft Dynamics 365 Business Central is easy. The process of deployment starts with downloading the application from the Microsoft website. If you have a decent connection it will take under 30 minutes.

We did the deployment of the solution.

The price of Microsoft Dynamics 365 Business Central could improve. It is costly. We are paying for the solution on a monthly basis.

We have a license from the vendor to do the maintenance of the solution.

I would recommend this solution to others.

I rate Microsoft Dynamics 365 Business Central a seven out of ten.

The most valuable feature of Microsoft Dynamics 365 Business Central is the Teams application. I use Teams to share documents amongst my team members, have meetings, and talk to them.

Microsoft Dynamics 365 Business Central has been buggy in my experience and they should improve in this area. Additionally, there are too many updates. The updates involve a whole bunch of applications as part of the package, such as the Edge browser. The updates are too broad across the whole package of applications.

I have been using Microsoft Dynamics 365 Business Central for approximately one year.

I rate Microsoft Dynamics 365 Business Central a seven out of ten.

I rate the scalability of Microsoft Dynamics 365 Business Central a five out of ten.

The technical support is very poor.

I rate the support of Microsoft Dynamics 365 Business Central a five out of ten.

Neutral

The installation of Microsoft Dynamics 365 Business Central is simple. You can set up Teams and the other applications in the package and tailor them to your own needs.

I have not received a return on investment using  Microsoft Dynamics 365 Business Central.

The solution is on the cloud and they provide 50 gigabytes of free space on their
Microsoft Drive. The reason for this is that Microsoft is requiring you to upgrade all of your systems to Microsoft Dynamics 365 Business Central in order to effectively use the cloud. This means that if you are currently using a different version of Microsoft for a specific purpose that does not require this solution, it can be frustrating to have to spend money to upgrade to this solution just for the purpose of syncing with the cloud. Additionally, even if you do purchase Microsoft Dynamics 365 Business Central, there can still be issues with syncing between the on-premise and cloud clients. This can be especially frustrating as the cloud storage is not free and can be difficult to access even after purchasing.

I rate the price of Microsoft Dynamics 365 Business Central a six out of ten.

I was thinking about getting rid of Microsoft Dynamics 365 Business Central and going to another platform. It's too difficult to maintain.

In order to effectively use the cloud, you may need to upgrade all of the platforms in your business to Microsoft Dynamics 365 Business Central. Even if some of your current platforms are working well without Microsoft Dynamics 365 Business Central, you may still be required to spend extra money on upgrading them to this solution. It is difficult to synchronize on-premise and cloud versions of this solution.

I rate Microsoft Dynamics 365 Business Central a seven out of ten.

We use all the Office tools that come with 365. I don't know how many people use it here or what kind of deal we have, but we're a large enterprise.

Microsoft Dynamic 365 has everything we need, like Teams, Outlook, Excel, etc. I do a lot of data visualization, so I work a lot with Power BI. I bring in tables from Oracle and use Power Bi to manipulate and visualize the data. I handle all the stats and track everything that goes in and out of the company. We use all the modules, but I work primarily with Power BI, Word, Excel, PowerPoint, and Teams. They are all equally important and work together.

The formulas in Power BI could be simpler. Sometimes, it's difficult to figure them out, but I am part of a lot of communities that work with us, so we help each other.

We began using 365 at my company about a year ago.

I rate it eight out of 10 for scalability. We just got it, and we're still working through it. I don't know what's missing at the moment. 

I rate Microsoft Dynamics 365 Business Central 10 out of 10. I love 365 and recommend it to others. 

I have worked in around five industries, including health care, contracting, commissioning, balancing, testing, and more. We use many modules, like AR, AP, accounts payable, accounts receivable, HR module, procurement, service management, payroll, etc.

We have a lot of customization in my organization, and we were looking for something enhanced or fitting for my business on this platform. We are currently facing the problem of making the solution or ERP system fit for my business. So, we are trying to resolve it. The solution makes everything organized for my organization or enterprise. It makes workflows more than clear. It makes the approvals or the transactions between the departments more than easier. It may make the documentation for the document to be more than easier to access while also ensuring cooperation between the department, especially when we are making reports. So, the ERP makes the reports clearer and more organized.

Reporting and cooperation between departments are valuable features of the solution. Cooperation means that all employees can see and make a transaction between themselves. It makes delivering information and organizing the work easier to make it a more flowable workflow. So, it provides a structure to approve and structure to pass the transactions in a good and correct way or path.

I think that the solution should be made to have more than just training or documentation on how to use the system. It should be made easier for a user to learn about the platform or ERP.

I hope to take training on Microsoft Dynamics 365 Business Central. I am searching to learn about ERP. Actually, I am searching for this information on the internet, and it is very complicated to find any information. There is a book for Microsoft Dynamics 365 Business Central explaining how to use it. But it is not easy to use, and it is not easy to learn.

I have been using Microsoft Dynamics 365 Business Central for four to five years. I am a reseller of Microsoft products.

It's a stable product. I have never had any downtime, crashing, or lagging issues.

It's a very scalable product, and it's very high on scalability. The solution is deployed in just one location. So, fifteen users are using the solution in my company.

I have not contacted customer support since it is a paid service. However, I am not sure whether customer support offers free or paid support.

I used different solutions in the last year for different businesses. So, I used Odoo and NetSuite.

For deployment purposes, we have SaaS software as a service.

My view on the product is that more than marketing, they should make training available to help users use the solution. If Microsoft is not doing marketing, then they are not giving training, and they are not preparing enough documentation. I hope to know and learn more about the ERP platform. I also hope to get more training to learn more about the solution. Overall, I rate the solution an eight out of ten.