I mainly use it for PowerPoint presentations and Word documents.
Product management Competence manager at SoftServe Ltd.
Scalable solution with over 5,000 end-users
Pros and Cons
- "It is a scalable solution. There are more than 5,000 end users in my organization."
- "It could be more stable."
What is our primary use case?
What needs improvement?
I prefer on-premise solutions. So I need help to work in this environment. There is room for improvement in terms of stability, and it could be more stable.
For how long have I used the solution?
I have been using Microsoft Dynamics 365 Business Central for two years. I am using the latest version.
What do I think about the stability of the solution?
It is a stable solution. I would rate it an eight out of ten.
Buyer's Guide
Microsoft Dynamics 365 Business Central
March 2024
Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,496 professionals have used our research since 2012.
What do I think about the scalability of the solution?
It is a scalable solution. There are more than 5,000 end users in my organization.
What other advice do I have?
Speaking from my experience, I advise you to first educate yourself on how to use it properly. Additionally, you should ensure a stable internet connection before using it.
Overall, I would rate it an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Financial Officer at a consultancy with 201-500 employees
Useful cloud accessibility, easy to use, and advanced features
Pros and Cons
- "The most valuable feature of Microsoft Dynamics 365 Business Central is cloud accessibility."
- "The solution can improve by having better integration with Microsoft PowerBI and reporting."
What is our primary use case?
We are using Microsoft Dynamics 365 Business Central to run our business.
What is most valuable?
The most valuable feature of Microsoft Dynamics 365 Business Central is cloud accessibility.
What needs improvement?
The solution can improve by having better integration with Microsoft PowerBI and reporting.
For how long have I used the solution?
I have been using Microsoft Dynamics 365 Business Central for approximately two years.
What do I think about the stability of the solution?
In some of the new updates, there have been minor issues. There are two major updates a year.
I rate the stability of Microsoft Dynamics 365 Business Central an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 50 people using the solution.
I rate the scalability of Microsoft Dynamics 365 Business Central a nine out of ten.
How are customer service and support?
We use a third party for support.
Which solution did I use previously and why did I switch?
We previously used SYSPRO ERP and we switched to Microsoft Dynamics 365 Business Central because it is more popular, has additional advanced features and the interface is easier for new users.
How was the initial setup?
The initial setup of Microsoft Dynamics 365 Business Central was fine.
The solution took 12 months to fully deploy.
What about the implementation team?
We used a third-party integrator for the implementation. We had a team of four and the third-party integrator has a team of five. The group consisted of project managers, project specialists, and project leads.
What was our ROI?
We have received a return on investment using this solution.
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Dynamics 365 Business Central is reasonable. We pay monthly for the use of the solution.
What other advice do I have?
We have approximately one internal maintenance person and additional people externally as required.
I would suggest to others that they invest more time and resources into identifying their requirements before initiating a project. It is crucial to have a clear understanding of your internal operations and needs before engaging a consultant, as you must have a strong grasp of your current situation.
I rate Microsoft Dynamics 365 Business Central a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Dynamics 365 Business Central
March 2024
Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,496 professionals have used our research since 2012.
Founder at Günay Erdogan
Affordable, user-friendly, and easy to deploy
Pros and Cons
- "This is readily available and affordable, as well as user-friendly and simple to use in my opinion."
- "The stability could always be improved."
What is our primary use case?
We use Microsoft Dynamics 365 Business Central as our platform for drafting and reading documents.
What is most valuable?
This is readily available and affordable, as well as user-friendly and simple to use in my opinion.
What needs improvement?
The stability could always be improved.
For how long have I used the solution?
I work with Microsoft Dynamics 365 Business Central.
What do I think about the stability of the solution?
Microsoft Dynamics 365 Business Central is a stable solution.
I would rate the stability of the solution an eight out of ten.
There is always room for improvement.
There are some tools that I am not able to use very efficiently.
What do I think about the scalability of the solution?
It's not particularly scalable. In my opinion, when attempting to expand usage to a larger number of individuals, it becomes more complicated.
We have approximately eight users.
How are customer service and support?
I have never contacted technical support.
Which solution did I use previously and why did I switch?
Previously, we used Gmail.
We made the switch because it was a more convenient option. Additionally, many other companies like ours, including SMEs, also use Microsoft. We became aware of this and decided to adopt it as well.
How was the initial setup?
In my opinion, the initial setup is straightforward.
The deployment process was incredibly fast, taking only two minutes to complete.
What about the implementation team?
I was able to complete the deployment myself.
The process is very straightforward and widely used. If I encounter any issues or have questions, I can easily find solutions by searching on Google.
What was our ROI?
I have computed the return on investment, but since Microsoft is essential software that we are required to use, I didn't factor in a significant return on investment.
What's my experience with pricing, setup cost, and licensing?
Regarding professional accounts, we have the option to purchase six accounts at a relatively low cost.
We are required to pay licensing fees, and when it came time to renew our license, we opted for a five-year subscription.
In my opinion, the fees are reasonable.
What other advice do I have?
I would rate Microsoft Dynamics 365 Business Central an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect at APIS
An easy-to-set-up and easy-to-use solution that can be used for office productivity
Pros and Cons
- "The solution's integration between Teams, SharePoint, and Exchange Online is really helpful."
- "The solution's event management can be improved."
What is our primary use case?
We use Microsoft Dynamics 365 Business Central for office productivity.
What is most valuable?
From an end-user's perspective, it's really nice to have all the technologies consistent. The solution's integration between Teams, SharePoint, and Exchange Online is really helpful.
What needs improvement?
The solution's event management can be improved. If there are more than 3,000 people, the event quality decreases rapidly. That is something which can definitely be improved.
For how long have I used the solution?
I have been using Microsoft Dynamics 365 Business Central for three years.
What do I think about the stability of the solution?
I rate Microsoft Dynamics 365 Business Central an eight out of ten for stability.
What do I think about the scalability of the solution?
The solution’s scalability is not a problem. Around 1,500 users are using the solution in our organization, and we have plans to increase the usage.
Which solution did I use previously and why did I switch?
We previously used Cisco Webex.
How was the initial setup?
The solution’s initial setup is easy.
What about the implementation team?
We use TerraForm code to deploy most of the things and normal site security configurations.
What's my experience with pricing, setup cost, and licensing?
You have to pay a yearly licensing fee for the solution.
What other advice do I have?
I would recommend the solution to other users because it is easy to set up, easy to use, and it has a very intuitive user experience.
Overall, I rate Microsoft Dynamics 365 Business Central a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Nov 9, 2023
Flag as inappropriateDevOps Engineer at Stanbic
Good security features and scalable solution
Pros and Cons
- "The security feature, particularly the encryption, which still builds sensitivity, is one of the most valuable features."
- "There is room for improvement in terms of compatibility."
What is our primary use case?
We are using the E5 license. So everything across the E5.
What is most valuable?
The security feature, particularly the encryption, which still builds sensitivity, is one of the most valuable features.
What needs improvement?
There is room for improvement in terms of compatibility. Compatibility with Mac is not there. Many functionalities are visible on the Windows version that are missing on the Mac.
For how long have I used the solution?
We have been using Microsoft Dynamics 365 Business Central for one year. So it's the most efficient version we get.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. There are around 50 to 100 users in our organization. We plan to increase the usage with time.
How was the initial setup?
The initial setup is straightforward. But it takes time based on need because we are growing too. So it's not like we fully set up at once.
What about the implementation team?
Five to ten technical staff members are enough for the integration and maintenance.
What's my experience with pricing, setup cost, and licensing?
You need to pay for a license, but the monthly cash flow option is affordable.
What other advice do I have?
I would recommend the solution. Overall, I would rate it an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager ICT at B.L.Naidu & Sons Pte Ltd
Highly customizable and offers good management in a scalable solution
Pros and Cons
- "The product is customizable so we can tune it according to our requirements."
- "The initial setup of the solution was quite complex and the troubleshooting involved with that needs to be improved."
What is our primary use case?
We use the solution for financial management, our point of sale, and asset management.
What is most valuable?
The product is customizable so we can tune it according to our requirements.
What needs improvement?
The interface wasn't very good, although they have improved it quite a lot.
The initial setup of the solution was quite complex and the troubleshooting involved with that needs to be improved.
For how long have I used the solution?
We have been using this solution for about four years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution is very scalable. There are three departments and around 20 users implementing it in our organization.
How are customer service and support?
We found technical support to be helpful.
How was the initial setup?
The deployment was quite complex and took about a year.
What about the implementation team?
We implemented the solution via a third-party consultant.
What's my experience with pricing, setup cost, and licensing?
The deployment cost us $70,000 and we pay around $18,000 annually for support, which we find to be expensive.
What other advice do I have?
I would rate this solution an eight out of ten.
I think end-user training is important, consultancy and training are required for deployment.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Teamlead MS Dynamics 365 at Peter Haider Consulting
Reliable, priced well, and quick technical support
Pros and Cons
- "The customer support is good. The first level of support agent in every case was able to solve the problem very quickly."
- "There is a lot of improvement needed in the top model, such as better integration with logistics, quality management, and data modeling for all revenue types."
What is our primary use case?
The solution can be used to manage everything inside of your business. This includes, and not limited to, accounting, resources, inventory, logistics, sales, purchases, employee management, and protection.
How has it helped my organization?
We are very dependent on this solution. We manage almost all of our business processes, it has helped us a lot. We could not live without it.
What needs improvement?
There is a lot of improvement needed in the top model, such as better integration with logistics, quality management, and data modeling for all revenue types. The revenue resources could be improved by having one common table with revenues. Furthermore, I have found when it comes to customization of the solution, I have had to do some modifications in areas to cover our requirements this has been the case with my colleagues and other companies as well.
In the future, there could be a better connection to Microsoft CRM and the field service area within this solution needs improvement. Microsoft Dataverse is a program where you can exchange data between the two solutions and there needs to be better integrated.
For how long have I used the solution?
I have been using this solution for approximately 30 years.
What do I think about the stability of the solution?
The solution is stable.
How are customer service and technical support?
The customer support is good. The first level of support agent in every case was able to solve the problem very quickly.
How was the initial setup?
The installation is easy.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable.
What other advice do I have?
My advice to those wanting to implement this solution is to train and educate their new developers and in-house staff about the solution.
I rate Microsoft Dynamics NAV a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
Financial Manager at a hospitality company with 51-200 employees
Stable, reliable, and provides a solid foundation for our business operations
Pros and Cons
- "The most valuable features of Business Central for me are its seamless integration with Power BI and the ability to create customized reports."
- "There is room for improvement in the ability to reverse or correct transactions more easily."
What is our primary use case?
I use Microsoft Dynamics 365 Business Central for finance. Our accountants enter transactions, I review them and handle month-end closing. I also help with updates and train my team on using the system.
What is most valuable?
The most valuable features of Business Central for me are its seamless integration with Power BI and the ability to create customized reports. These features save us time and effort in analyzing our results.
What needs improvement?
There is room for improvement in the ability to reverse or correct transactions more easily. Currently, if we make mistakes or need to undo something, it can be challenging and time-consuming. Simplifying the process for reversing transactions would be helpful.
For how long have I used the solution?
I have been working with Microsoft Dynamics 365 Business Central for two years.
What do I think about the stability of the solution?
I would rate the stability of the solution as an eight out of ten. I find Business Central to be a stable system. However, we experienced issues with updates in our previous system where the cost of goods sold wasn't recognized after updates. Our consultants addressed the problem, and it has been stable since.
What do I think about the scalability of the solution?
I would rate the scalability of the solution as an eight out of ten. Business Central is highly scalable and suitable for both small and medium-sized enterprises.
How was the initial setup?
I would rate the initial setup of Business Central as a seven out of ten for ease. Transitioning from our previous software was a bit challenging for our accounting team, especially with reversing transactions, but they became more comfortable over time.
It took about one and a half months to deploy Business Central, including a month for preparation and migration. We worked with consultants to integrate Navision and customize layouts. Maintenance is managed centrally with about three to four hours of consultant involvement per month for any issues.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing of Business Central as a six or seven out of ten in terms of costliness. We have yearly licensing costs, and the biggest additional expense is for external consultants.
What other advice do I have?
Business Central has simplified our financial reporting by integrating with our business intelligence tools like Borg and Power BI. With everything connected, we can automatically upload data, view balance sheets, and P&L statements, and drill down into details to understand our results better. It is all seamless and makes it easy to analyze and track our financial performance.
The customer relationship function in Business Central has had the biggest impact on our efficiency. We monitor accounts receivable, analyze them, and improve cash flow by identifying clients who haven't paid. Sales managers then follow up with them, helping us plan our cash flow better.
The inventory management feature in Business Central helps us optimize stock levels by analyzing goods by lot and their expiration dates. We prioritize selling items with upcoming expiration dates to avoid losses. This helps us manage our stock effectively and minimize expenses.
Business Central supports our decision-making process with its data analytics and reporting tools by allowing us to analyze stock levels, allocate goods to key clients, and determine appropriate discounts.
My main recommendation for new users is to involve a legal consultant and ensure proper planning from the start when implementing Business Central. This can help avoid potential issues and save time in the long run.
Overall, I would rate Business Central as a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Mar 6, 2024
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Updated: March 2024
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