Loom Systems Reviews

Name: Loom Systems
Brand: ServiceNow
Rating: 4.0 (4 reviews)

Vendor: ServiceNow

4.0 out of 5

4 reviews
80% willing to recommend

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What is Loom Systems?

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments.Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

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Loom Systems is the #5 ranked solution in top Anomaly Detection Tools and #61 ranked solution in Infrastructure Monitoring tools. PeerSpot users give Loom Systems an average rating of 8.0 out of 10. Loom Systems is most commonly compared to SolarWinds NPM: Loom Systems vs SolarWinds NPM.

Buyer's Guide

IT Infrastructure Monitoring

March 2026

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Featured Loom Systems reviews

Keerthi Kumar Sangaraju

Technology Manager at a tech services company with 10,001+ employees

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

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MathewMerrison

Technical Program Manager at a retailer with 10,001+ employees

On the ITOM side of things, there could be improvement. The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with. Making things a little bit simpler, less resource heavy would be good. There's not a lot else really that I would improve, other than pricing perhaps. It's quite expensive in comparison to other tools but I guess that's to be expected with the market leader. For additional features I'd like to see automation within the work flows. It could also include more integration with other tools. There's a fairly big list of plug ins and play ons, but I would like to see that expanded. I'd like to see more tools like SolarWinds and other tools that are plug and play, rather than having to do a custom integration.

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it_user1143600

Project Manager at a computer software company with 5,001-10,000 employees

We primarily use the solution for service management We implement the systems, so I tend to use it around what's known as the SDLC. The features, overall, are good. I'm not sure if there's a specific feature the solution is lacking. The reporting is a bit weak. They should work to improve this…

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Loom Systems mindshare

Product category:

As of March 2026, the mindshare of Loom Systems in the IT Infrastructure Monitoring category stands at 0.5%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Loom Systems	0.5%
Zabbix	6.1%
Datadog	4.1%
Other	89.3%

IT Infrastructure Monitoring

Key learnings from peers

Valuable Features

RFS is the most valuable feature. Users appreciate Loom Systems for infrastructure monitoring and its flexible nature. It's recognized as a development platform allowing app development and configuration with ease. Users find it simple for managing service desk operations such as incidents and request changes, though it requires more expertise for tasks like change problems and configuration management. Overall, the features are regarded as good within the context of SDLC usage.

"What I like best about Loom Systems is that you can use it for infrastructure monitoring and that it's a flexible solution."
"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."
"The solution is absolutely scalable."

Room for Improvement

Change management and process automation need enhancement. Reporting lacks robustness, and users desire 3D graphics. ITOM requires simplification and less resource-intensive discovery and mapping. Automation within workflows and expanded tool integration are sought. Pricing is considered higher than competitors. Priority levels for incidents need clarity.

"What's lacking in Loom Systems is the level of priority for each incident."
"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."
"The reporting is a bit weak."

Popular Use Cases

Loom Systems is primarily used for IT service management, service desk operations, incident management, problem management, and asset management. It integrates with various tools and supports security and HR modules. Users implement it for client requirements including deployment, migration, automation, root cause analysis, and incident management. It is widely adopted by medium to large enterprises due to its capabilities, while cost considerations may limit its use in smaller enterprises.

Deployment

Many found Loom Systems's initial setup easy without major issues, while others mentioned complexity, suggesting expertise in ServiceNow may be needed. Some mentioned that though other tools are easier, Loom Systems ranks moderate in complexity. Challenges were noted more in assets discovery and service mapping on the ITOM side, but ITSM setup was considered manageable. Service partners were viewed as helpful. No specific deployment time was given by those not directly involved.

Scalability

Loom Systems exhibits strong scalability, easily supporting thousands of users. Groups report flexibility in expanding usage to accommodate growth. Licensing options offer adaptability with quarterly adjustments. Some entities with limited access rate its scalability as moderately positive, highlighting generally favorable capacity expansion.

Stability

Users find Loom Systems stable, with no bugs or glitches encountered during use. They experienced no crashes affecting reliability. The platform is stable, although custom app development can introduce minor instability due to programming and coding. They report no issues with stability, positively highlighting its dependability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Loom Systems customers

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

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Loom Systems Reviews Summary
Author info	Rating	Review Summary
Technology Manager at a tech services company with 10,001+ employees	3.5	I use Loom Systems for infrastructure monitoring, finding it stable and flexible with easy setup. My main issue, influencing my 7/10 rating, is its lack of clear incident priority levels.
Technical Program Manager at a retailer with 10,001+ employees	5.0	I rate ServiceNow's Loom a wonderful 10/10. It's a stable, scalable ITSM development platform for medium-large enterprises, though expensive. Its ITOM setup is resource-heavy, requiring implementation partners. Despite this, I highly recommend it.
Project Manager at a computer software company with 5,001-10,000 employees	4.5	I use this very stable and scalable solution for service management. While its features are good, I find the reporting weak and the initial setup complex. Overall, I rate it nine out of ten.
Senior Program Manager at Alexander Forbes	3.0	I've used this stable, scalable ITSM solution for five years. Its RFS is valuable, and setup was straightforward. However, change management and automation need improvement. I'd advise thorough integration review, rating it 6/10.

Loom Systems Reviews

What is Loom Systems?

Featured Loom Systems reviews

Loom Systems mindshare

Valuable Features

Room for Improvement

Popular Use Cases

Deployment

Scalability

Stability

Compare Loom Systems with alternative products

Learn more about Loom Systems

Loom Systems customers

Related questions

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