Try our new research platform with insights from 80,000+ expert users
JumpCloud Logo

JumpCloud Reviews

Vendor: JumpCloud
4.2 out of 5
Leave a review

What is JumpCloud?

JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.

Get the JumpCloud Buyer's Guide and find out what your peers are saying about JumpCloud, Microsoft Entra ID, Prisma Access by Palo Alto Networks and more!
JumpCloud is the #4 ranked solution in top Active Directory Bridge solutions, #4 ranked solution in top Cyber Asset Attack Surface Management (CAASM) solutions, #10 ranked solution in top Single Sign-On (SSO) solutions, #10 ranked solution in top Enterprise Password Managers, #12 ranked solution in top Identity Management (IM) solutions, #12 ranked solution in top Identity and Access Management as a Service providers, and #12 ranked solution in top ZTNA services. PeerSpot users give JumpCloud an average rating of 8.4 out of 10. JumpCloud is most commonly compared to Microsoft Entra ID: JumpCloud vs Microsoft Entra ID. JumpCloud is popular among the large enterprise segment, accounting for 41% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 17% of all views.
Buyer's Guide
JumpCloud
December 2025
Get the report
Helped 879,768 peers since 2012

Featured JumpCloud reviews

Read more reviews

JumpCloud mindshare

Product category:
Single Sign-On (SSO)
As of January 2026, the mindshare of JumpCloud in the Single Sign-On (SSO) category stands at 1.8%, down from 1.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Single Sign-On (SSO) Market Share Distribution
ProductMarket Share (%)
JumpCloud1.8%
Microsoft Entra ID12.6%
Okta Platform8.5%
Other77.1%
Single Sign-On (SSO)

PeerResearch reports based on JumpCloud reviews

TypeTitleDate
CategorySingle Sign-On (SSO)Jan 8, 2026Download
ProductReviews, tips, and advice from real usersJan 8, 2026Download
ComparisonJumpCloud vs Microsoft Entra IDJan 8, 2026Download
ComparisonJumpCloud vs Okta PlatformJan 8, 2026Download
ComparisonJumpCloud vs Cisco DuoJan 8, 2026Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Entra ID4.312.6%95%266 interviewsAdd to research
Prisma Access by Palo Alto Networks4.1N/A92%65 interviewsAdd to research
 
 
Key learnings from peers
Last updated Jan 6, 2026

Valuable Features

JumpCloud offers valuable features such as device management, single sign-on, integration capabilities with applications, cloud directory services, and support for multiple operating systems. Organizations appreciate its ease of onboarding/offboarding, centralized management, policy deployment, remote access, and security enhancements. Its flexibility and intuitive interface make IT tasks efficient, reducing the need for multiple credentials and simplifying processes across platforms like AWS, Azure, and Google Workspace.
  • "JumpCloud has positively impacted our organization by drastically improving our security posture with better control over access, and we are definitely saving considerable time with automated onboarding and device management, allowing us to focus more on strategic projects."
  • "A key positive impact JumpCloud has on my organization is significant time savings, and by centralizing user and device management, IT teams can reduce the time spent on manual tasks, potentially freeing up 20 to 30 percent of their time."
  • "JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing."

Room for Improvement

JumpCloud users find the interface complex and desire an enhanced user experience. Improvements requested include better device management, refined MDM capabilities, and increased cloud storage. Users express a need for advanced integrations, enhanced synchronization with Microsoft 365, and more security features. Multi-tenant options are sought after, as are improved customer support and faster API responses. Enhancements in asset management, mobile device compatibility, patch management, and self-service options are also needed for better functionality.
  • "I think the reporting in JumpCloud could be improved as it takes a while to pull the exact data you need sometimes."
  • "JumpCloud can be improved in several areas."
  • "Customer service is fairly good, and sometimes it takes a little time to hear back."

ROI

JumpCloud users report experiencing return on investment by easing workloads and reducing costs, particularly in data tracking and ensuring compliance. Monthly billing per use adds financial flexibility. The system supports central management of user identity, reduces reliance on costly Windows installations, and maintains security levels. Some users did not measure or observe ROI, yet others rate the financial benefits highly. JumpCloud is noted for convenience in system access and strong financial returns.

Pricing

JumpCloud pricing has evolved recently, now charging every user beyond ten, making it slightly more costly. Prices range from $2 to $18 per user monthly, depending on the features and package selected, with the "JumpCloud Platform" being popular. While some find it expensive, many consider it competitive and straightforward. The cost is justified compared to alternatives like Active Directory, eliminating hardware needs and offering efficient management without extra licensing fees.
  • "The solution is pretty expensive."
  • "I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive."
  • "JumpCloud's monthly license costs around $25 for the complete solution."

Popular Use Cases

JumpCloud is primarily used for managing users, devices, and applications across different platforms. Companies use it for identity management, single sign-on, and seamless integration with cloud services like AWS, Azure, and GCP. It replaces Active Directory, supports device life cycle management, and provides central authentication and authorization without the need for on-premise directories. Organizations also benefit from its directory services, policy enforcement, and automated scripting for streamlined operations.

Service and Support

JumpCloud receives positive feedback for its customer support, with many praising its responsiveness and helpfulness. Some have noted improvements over time, while others find the communication consistent and professional. Users appreciate the quick responses across various communication channels. However, some feel response times could be improved and suggest offering more tutorials and feature explanations. Despite a few concerns, most regard JumpCloud's support as attentive and effective.

Deployment

JumpCloud's initial setup is often straightforward and flexible, with many users finding the deployment quick and managed with minimal challenges. Documentation and support resources are widely appreciated, aiding implementation even for larger teams. Some find the integration with existing systems like Azure AD or Active Directory requires planning. Resource allocation, the complexity of existing infrastructure, or specific features like two-factor authentication may extend the setup duration. Typically, maintenance is minimal, and the SaaS nature simplifies ongoing management.

Scalability

JumpCloud is rated highly for its scalability, suitable for various-sized organizations. Users find it easy to enroll more users and machines, handling systems from small enterprises to thousands of employees effortlessly. It's backed by a strong cloud infrastructure, enabling growth without significant issues. Many find it flexible, scalable between 100-5000 users smoothly. Its compatibility with platforms like AWS adds to its scalable nature, accommodating businesses' fluctuating needs effectively.

Stability

Users generally find JumpCloud stable, despite occasional outages. Many report no downtime and appreciate its reliability and consistent performance. Some mention rare interruptions that didn't impact critical functions, though scheduled maintenance occasionally occurred. They also noted improved stability over time. Communication from JumpCloud during issues is considered prompt and effective, and users value its proactive attention to concerns. Overall, JumpCloud is rated highly for its consistent availability and robust disaster recovery mechanisms.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our JumpCloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business14
Midsize Enterprise2
Large Enterprise3
By reviewers
By visitors reading reviews
Company SizeCount
Small Business161
Midsize Enterprise72
Large Enterprise161
By visitors reading reviews

Top industries

By visitors reading reviews
Comms Service Provider
17%
Computer Software Company
13%
Financial Services Firm
7%
Manufacturing Company
6%
Retailer
6%
Healthcare Company
5%
University
5%
Non Profit
4%
Educational Organization
4%
Media Company
4%
Real Estate/Law Firm
3%
Government
3%
Insurance Company
2%
Wholesaler/Distributor
2%
Construction Company
2%
Energy/Utilities Company
2%
Outsourcing Company
1%
Legal Firm
1%
Performing Arts
1%
Hospitality Company
1%
Non Tech Company
1%
Recreational Facilities/Services Company
1%
Consumer Goods Company
1%

Compare JumpCloud with alternative products

Go!

Learn more about JumpCloud

JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.

What are the key features of JumpCloud?
  • Device Management: Manage Windows, Mac, and Linux devices efficiently.
  • Single Sign-on: Seamlessly integrate with Microsoft 365 and Google Workspace.
  • Centralized Directory: Simplifies administration by consolidating user credentials.
  • Policy Management: Enforce policies and provide VPN access.
  • Remote Management: Provides flexible access control.
Why should users consider JumpCloud?
  • Streamlined Onboarding/Offboarding: Efficient user management saves time.
  • Robust Authentication: Enhances security through strong credential management.
  • Scalability: Adapts well to growing business needs.
  • Integration Capabilities: Supports seamless connections with cloud applications.

Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.

JumpCloud was previously known as Resmo.

JumpCloud customers

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

Related questions

  • 22
When evaluating Single Sign-On, what aspect do you think is the most important to look for?
  • 15
CA SiteMinder vs IBM Tivoli Access Manager
  • 33
What single sign-on platform do you recommend?
  • 57
How much time does SSO save?
  • 21
Why is SSO needed?
  • 89
Why is Single Sign-On (SSO) important for companies?
  • 17
IBM Tivoli Access Manager vs CA SSO

Product Categories

Product Categories
Single Sign-On (SSO)
Identity Management (IM)
Enterprise Password Managers
Identity and Access Management as a Service (IDaaS) (IAMaaS)
ZTNA as a Service
Active Directory Bridge
Cyber Asset Attack Surface Management (CAASM)

Popular Comparisons

Popular Comparisons
Microsoft Entra ID vs JumpCloud Logo
Microsoft Entra ID vs JumpCloud
Prisma Access by Palo Alto Networks vs JumpCloud Logo
Prisma Access by Palo Alto Networks vs JumpCloud
CyberArk Privileged Access Manager vs JumpCloud Logo
CyberArk Privileged Access Manager vs JumpCloud
SailPoint Identity Security Cloud vs JumpCloud Logo
SailPoint Identity Security Cloud vs JumpCloud
Omada Identity vs JumpCloud Logo
Omada Identity vs JumpCloud
Zscaler Zero Trust Exchange Platform vs JumpCloud Logo
Zscaler Zero Trust Exchange Platform vs JumpCloud
Cloudflare One vs JumpCloud Logo
Cloudflare One vs JumpCloud
Workspace ONE UEM vs JumpCloud Logo
Workspace ONE UEM vs JumpCloud
Okta Platform vs JumpCloud Logo
Okta Platform vs JumpCloud
Fortinet FortiAuthenticator vs JumpCloud Logo
Fortinet FortiAuthenticator vs JumpCloud
Saviynt vs JumpCloud Logo
Saviynt vs JumpCloud
Cisco Duo vs JumpCloud Logo
Cisco Duo vs JumpCloud
Ping Identity Platform vs JumpCloud Logo
Ping Identity Platform vs JumpCloud
Google Cloud Identity vs JumpCloud Logo
Google Cloud Identity vs JumpCloud
Auth0 Platform vs JumpCloud Logo
Auth0 Platform vs JumpCloud
See all alternatives
 
JumpCloud Reviews Summary
Author infoRatingReview Summary
System Administrator at Mensa Brands4.0I've used JumpCloud mainly for MDM and directory services, finding its unified management, SSO integrations, and zero-touch deployment valuable, though setup can be complex and more granular reporting and faster support would improve the experience.
System Administrator at Mensa Brands4.0I've used JumpCloud for 1.5 years to streamline onboarding and enhance security; it's stable, scalable, and effective, though reporting, Linux support, and mobile device management could improve for a smoother experience.
Senior DevOps Engineer at Alibaba Group4.0I primarily use JumpCloud to manage multiple cloud platforms with a single set of credentials, benefiting user management across AWS, Azure, and GCP. However, I wish it supported additional platforms like Alibaba and Oracle for broader compatibility.
System Administrator at Girnarcare4.5I've used JumpCloud for three years to manage users and devices across Linux, Windows, and macOS, improving security and cost-efficiency. Its cross-platform support and ease of policy deployment make it an invaluable solution for my organization.
Principal Systems Engineer at a healthcare company with 51-200 employees4.5I've used JumpCloud for over three years to manage Windows and Mac devices remotely, appreciating its security, app deployment, and remote desktop features, though I wish it offered better iOS device management to consolidate tools.
Technical Support and Engineer at EIKON Technology4.0I use JumpCloud primarily for migrating clients from on-premise Active Directory to the cloud, and I value its SSO features and device compatibility, though I find customer support slow and would appreciate more tutorials for advanced features.
IT Engineer at a government with 201-500 employees4.0JumpCloud offers valuable features like an easy-to-use UI and simple group management, easing the management burden. Despite some API and FedRAMP compliance issues, it provides ROI through central user identity management, although cost considerations led us to explore alternatives like Okta.
Account Manager at Asely4.0We chose JumpCloud for its centralized management of PCs and user accounts, valuing its device management, remote assistance, and easy interface. However, it lacks configurable multi-factor authentication options, which is an area needing improvement.