Service and Support
IBM Engineering Workflow Management customer service is described as good but not excellent, with varied opinions about technical support. Some find it very good and valuable, while others rate it lower. Some rely on local vendors or internal teams for assistance. A specific forum used for support is considered adequate but lacks a large, active community. Formal support receives mixed ratings, with some users assigning a high score and others finding it average.
Deployment
Many users found IBM Engineering Workflow Management's initial setup straightforward, although some experienced challenges due to high complexity and a learning curve. Installing and configuring WebSphere, creating databases, and setting environment variables proved intricate. While standard process templates eased the start, transitioning to custom templates posed difficulties. Documentation provided necessary guidance, yet user adoption required training. Larger data sets caused performance issues, prompting feedback to IBM for resolution.
Scalability
IBM Engineering Workflow Management is highly scalable, suitable for both small and complex projects. Users find it scalable with various options, though some reporting performance issues exist. Organization admins successfully resolve occasional challenges. The system has limitations in containerization and reporting capability; however, a future version aims to enhance these areas. It's utilized by teams of varying sizes, with a user base ranging from 20 to over 5,000, across diverse roles.
Stability
IBM Engineering Workflow Management exhibits general stability, though some users report occasional performance issues and system slowdowns. They suggest stability may vary based on deployment architecture and customization, such as workflows and plugins. Monitoring tools like AppDynamics and Dynatrace are often used to maintain performance. Stability ratings range from moderate to high, with some experiencing server-related challenges. Despite these concerns, many users highlight its effective and stable nature.