What is our primary use case?
We have 70 virtual machines, which include various services such as Active Directory, mail server, phone server, file server, security, firewall, and antivirus.
How has it helped my organization?
The only advantage is taking snapshots quickly.
What is most valuable?
It has a very robust product. While we may not need many features in our environment, the Snapshot capability and seamless integration with Veeam were important to us. However, Veeam now supports a wider range of products, including VMware. HPE offered us a good discount, which made the StoreServ a viable option.
We have experience with several systems, including the HPE x1200 and x1600 models and IBM’s PS3500. We were also considering products from Dell. Some companies that acquired 3PAR storage offered additional choices. Although we didn’t initially require Flash speed, it’s a valuable option. Flash reliability was a concern at the time, but now, the cost of larger hard drives is much lower than Flash. We were looking for hybrid solutions but might now consider going all Flash.
What needs improvement?
It is expensive. It is an older system, and since then, many new technologies have emerged. Initially, it had a steep learning curve, and understanding its workings was challenging. We had to open multiple support tickets and escalate issues through various levels of support—level one, level two, and level three. Even then, some problems remained unresolved.
One specific area of difficulty was understanding the RAID configurations and the concept of chunks, which were unique to 3PAR. HP has moved away from this approach in its newer systems. In general, we might prefer simpler, more straightforward systems over the specialized complexity of 3PAR.
For how long have I used the solution?
I have been using HPE 3PAR StoreServ since 2020. We are using V7200 of the solution.
What do I think about the scalability of the solution?
It is scalable. We can buy a lot with money. We have ten terabytes of data. DeepL has about forty-six terabytes.
How are customer service and support?
Technical support is great. It includes experts from various global locations, such as China, India, California, and the UK. Despite this extensive support network, there are instances where issues like data reinitialization might still occur. Local technical personnel are experienced and provide excellent service, ensuring effective assistance.
How would you rate customer service and support?
Which other solutions did I evaluate?
We evaluated solutions from IBM, HPE, and Dell. During our evaluation, we encountered the HPE 3PAR StoreServ, which initially appeared quite expensive. However, after negotiating with HPE, we received a significant discount—almost fifty percent. We decided to proceed with the 3PAR StoreServ and have been satisfied with its performance. However, the support renewal costs have been high, and as we approach the end of support, we need to consider a third-party support partner until we can upgrade to new storage.
What other advice do I have?
The migration from IBM to HPE 3PAR StoreServ was a bit challenging. Although we had a partner from HPE, they were also new to 3PAR, which led to some difficulties during the migration. We encountered issues such as hardware compatibility, which required us to obtain a special card for the servers and a switch for 3PAR. Additionally, we had to work with Veeam to ensure compatibility, which involved using a beta version of their software.
The system was marketed to us as offering very fast snapshots, which was appealing at the time because we needed extensive backup solutions. It also promised smooth transitions between Nearline and Fast Class storage tiers. However, our work environment changed rapidly, and many planned features did not align with our new needs. Space was a significant issue; we frequently needed more storage than anticipated. While the solution was good, its effectiveness depends on the specific requirements and context of the deployment.
Overall, I rate the solution an eight out of ten.