What is our primary use case?
I'm not creating classrooms using Google Classroom, as I join courses that other professors have created. Our university works with Outlook and Teams, but I still use Google Classroom when joining other courses.
Indian professors are using Google Classroom extensively, so when I log into any class related to Indians, I find them using Google Classroom.
In my university, we use Moodle, which is an open-source learning management system that I think is more powerful than Google Classroom because it gives many insights. It allows me to create a pool of questions and request the system to provide questions from each pool. For example, if I have five pools, and every pool contains 100 questions, I can decide to extract only 10 questions from each pool for my students. There is a log file that I can open to verify when announcements were made and when students last logged into e-learning. This helps prove when students miss announcements because they did not log into the system. The log file is significant for both teacher and security purposes.
What is most valuable?
The features I found most valuable in Google Classroom are live chatting, sending messages, notifications, and accessing documents, which is very easy, simple, and user-friendly. In three tabs, we find everything: one for folders and files uploaded, one for chat and notifications, and the other for documents.
When I ask students to register for certain things, we always share Google Sheets for students to use. When I share documents with them, Google Sheet makes it easy for them to add information and edit. As the head of e-learning in my faculty, we conduct many audits for modules to ensure staff members are uploading documents and making announcements to students on time. Most of our work uses Google Sheets because we have to input the modules and items they should satisfy. I share the Google Sheet with my team so they can work, and I can see their progress live to know which team members are working. Sharing documents and having live document collaboration is very useful.
What needs improvement?
The integration with Google Workspace is great because we have many tools such as Google Meet, Google Sheets, and Google Drive. However, the space is very limited. We purchased extra space until it reached 100 gigabytes. I have been using Google since having a Gmail account in 2001 when I was a student.
Google Classroom allows me to make quizzes and assignments for students with random ordering, but I would appreciate having a pool of questions feature. For example, having 1000 questions and extracting 20 for each student would allow every student to have a different version. Currently, while using quizzes, every question appears to every student, though the order might differ.
Adding the pool of questions would be beneficial. Having statistics while students take their exams would be helpful - showing how many students submitted, how many are in progress, and how many have not started the quiz. Having a log file to track students who opened documents would be valuable. In Moodle, I can see which students opened files, downloaded them, or watched videos. This feature is not available in Google Classroom, which is why I prefer other applications with more powerful statistics to trace student performance.
For how long have I used the solution?
I have been working with Google Classroom for more than 10 years as a user.
What do I think about the stability of the solution?
The internet connection experiences stability issues when using Google Classroom, which affects the voice quality during calls and overall performance of the platform.
How are customer service and support?
I haven't contacted customer support as I haven't experienced any issues with Google Classroom.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
In 2001, I preferred Microsoft products because they were very simple.
How was the initial setup?
The initial setup of Google Classroom is very easy and straightforward. Everything with Google is very easy to set up.
Which other solutions did I evaluate?
In my university, we use Moodle, which is an open-source learning management system that I think is more powerful than Google Classroom because it provides many insights. It allows me to create a pool of questions and request the system to provide questions from each pool.
What other advice do I have?
I don't have experience with grading rubrics or to-do lists in Google Classroom. Most of my work involves Google Classroom, Google Sheets, Word, shared documents, and Gmail. The log files and live statistics are important features to consider. I rate Google Classroom a 7 out of 10.