Service and Support
Fortinet FortiWLM's customer care receives mixed responses. Some users find support average, requiring escalation for higher-level help, while others appreciate quick, expert assistance. Phone support is often praised for swift responses. Users value knowledgeable staff, though response times could be improved. In regions like Egypt and Sri Lanka, local support teams receive positive feedback. Support efficiency often depends on licensing, with many finding the ability to troubleshoot effectively when needed.
Deployment
Fortinet FortiWLM's initial setup is generally straightforward and intuitive, with many users finding it easy and quick to deploy. Training may be needed, particularly for large-scale or industrial deployments. Pre-deployment can simplify the process by labeling in advance. Setup can take a day to several months, depending on the project's size, with wireless network fundamentals and pre-planning considered essential for efficient deployment. Some users suggest assistance may be needed for complex tasks.
Scalability
Fortinet FortiWLM demonstrates strong scalability, supporting thousands of access points and clients in varied environments. Users highlight its ability to scale across diverse sizes, from small setups to large enterprises, emphasizing seamless integration with firewalls and extended support duration. Feedback consistently rates scalability highly, often comparing it favorably to competitors, with ratings mostly between eight and ten. Some users, however, note specific challenges in scalability for particular projects or technology changes.
Stability
Fortinet FortiWLM is praised for its stability by multiple users, with most experiencing minimal issues. While new deployments might face minor bugs, these are not operationally disruptive and stability improves over time as updates are implemented. High-availability setups enhance reliability, ensuring no significant downtimes. Users rate its stability highly, often between eight to ten out of ten. Some users haven’t encountered any stability issues in years. Concerns mostly address software quality rather than hardware.