The primary use case is infrastructure monitoring and application monitoring. It's performing really well, the OneAgent aspect of Dynatrace; we love it.
We spend less time in root-cause analysis. That way we are saving man-hours, and focusing more on fixing issues rather than trying to find the real cause of the issue.
Interrelating the logs and infrastructure issues, application issues, DC RUM, everything in one dashboard, saves us time in troubleshooting.
This is the constant evolution of the tools. The next release I would like to see is especially with external API monitoring. Right now, everything goes into one bucket, but if it were split into which API is failing, that way we wouldn't have to drill down to find out where the failures are. It would be quite evident on the dashboard, where the failures are. It would be easy for troubleshooting, and even on the executive dashboards, we could relay the message appropriately.
It's much nicer, it's lightweight compared to the previous versions. OneAgent is much nicer compared to Dynatrace AppMon.
We have not used it in a big environment yet, so I'm not quite sure how well it will perform. I hope it will perform well.
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
We had Dynatrace, the previous version. That's how we started. Now we have migrated from Dynatrace AppMon to Dynatrace Managed.
I think AI is the future when it comes to IT's ability to scale in the cloud and manage performance problems, especially with the complexity of the systems and containerization of all the environments. Troubleshooting means increasing headcount or implementing AI solutions and being very smart with what we are doing.
AI is learning things at this point. I don't know if it's the best. It took a while for AI to understand our applications. The first few weeks there were false positives, and now we are getting into the real issues, troubleshooting, etc.
I have used siloed monitoring tools in the past The challenges involved in them are interrelating outcomes of each tool with other tools; especially log monitoring with infrastructure analysis. That took a bit of time, double effort.
If we had just one solution that could provide real answers, and not just data, we could focus on our strategy initiatives rather than our ops-type of activities, day-to-day. That would be the immediate benefit.
Our most important criteria when selecting a vendor, or working with a vendor, are
- stability
- technical knowledge
- industry expertise.
I would say Dynatrace is a nine out of 10. It's, again, the concept of evolution of the tool. What we have right now: fairly decent. There are always new things coming out.
You should at least consider this as a strong contender. The ease of implementing - we were up and running in less than a day, which is pretty impressive.