Service and Support
Dataiku's customer service and support are considered prompt and knowledgeable, with quick responses and knowledgeable interactions, often with senior personnel like the CTO. Some users appreciate the responsiveness and expertise, while others feel areas need improvement, such as quicker acknowledgment of issues. Responses vary, with ratings generally around six to seven out of ten. Dataiku collaborates with local industry experts, enhancing the understanding of customer needs. Yet, there are occasional concerns about adequate assistance and billing requests.
Deployment
Dataiku's initial setup is often reported as straightforward and easy. Organizations often find that one experienced individual can manage installation and maintenance. Some users mention that setup takes only a few days, though customization might require more time. While many experience smooth initial deployment, some face challenges requiring technical support to manage compatibility issues. Online guidelines and tutorials are available to assist users. Transitioning between platforms like Databricks and Snowflake is described as smooth.
Scalability
Dataiku demonstrates scalability with cloud and horizontal expansion capabilities, suiting various organizational sizes. Users report success in scaling with multiple users, though some experience slower processing times and see room for improvement. While the interface easily integrates with cloud environments, feedback varies, with some noting high scalability ratings and others mentioning issues. Many agree that scalability increases with the ability to invest more financially, as technical scaling shows no significant limits for larger deployments.
Stability
Some users report stability issues in Dataiku, including SQL bugs, server downtime, and privacy concerns. Others find it stable without experiencing bugs or glitches. Different experiences may depend on usage patterns. Some users observe freezes during complex tasks but manage stability with resource control and maintenance. Reliance on open-source libraries impacts stability during updates, yet many users are satisfied, highlighting the importance of handling outliers and resource management for optimal performance.