No more typing reviews! Try our Samantha, our new voice AI agent.
Cisco Unified Communications Logo

Cisco Unified Communications Reviews

Vendor: Cisco
4.2 out of 5
Badge Ranked 1

What is Cisco Unified Communications?

Featured Cisco Unified Communications reviews

Cisco Unified Communications mindshare

As of March 2026, the mindshare of Cisco Unified Communications in the Unified Communications category stands at 10.2%, down from 15.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Unified Communications Mindshare Distribution
ProductMindshare (%)
Cisco Unified Communications10.2%
3CX Live Chat7.7%
Digium Asterisk7.0%
Other75.1%
Unified Communications

PeerResearch reports based on Cisco Unified Communications reviews

TypeTitleDate
CategoryUnified CommunicationsMar 31, 2026Download
ProductReviews, tips, and advice from real usersMar 31, 2026Download
ComparisonCisco Unified Communications vs 3CX Live ChatMar 31, 2026Download
ComparisonCisco Unified Communications vs Digium AsteriskMar 31, 2026Download
ComparisonCisco Unified Communications vs Fortinet FortiVoiceMar 31, 2026Download
Suggested products
TitleRatingMindshareRecommending
3CX Live Chat4.47.7%91%55 interviewsAdd to research
Spectrum Enterprise0.02.7%0%0 interviewsAdd to research
 
 
Key learnings from peers
Last updated Mar 27, 2026

Valuable Features

Room for Improvement

Review data by company size

By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise1
By reviewers
By visitors reading reviews
Company SizeCount
Small Business34
Midsize Enterprise20
Large Enterprise46
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
15%
Government
12%
Educational Organization
11%
Comms Service Provider
8%
Computer Software Company
8%
Recreational Facilities/Services Company
5%
University
5%
Financial Services Firm
4%
Outsourcing Company
4%
Healthcare Company
4%
Legal Firm
3%
Non Profit
3%
Energy/Utilities Company
3%
Construction Company
2%
Insurance Company
2%
Retailer
2%
Renewables & Environment Company
2%
Hospitality Company
2%
Performing Arts
2%
Real Estate/Law Firm
1%
Marketing Services Firm
1%
Logistics Company
1%
Wholesaler/Distributor
1%

Compare Cisco Unified Communications with alternative products

Cisco Unified Communications customers

Related questions

 
Cisco Unified Communications Reviews Summary
Author infoRatingReview Summary
Head of Sales & Solution Sales - MEA at a tech vendor with 10,001+ employees4.0I've used Cisco UC for years; it's stable and supported well, especially for contact centers. While internal collaboration moved to Microsoft, I still use it. Future concerns are cloud integration, pricing, and simplicity versus competitors.
Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees3.5Cisco Unified Communications acts as a bridge in contact centers, enhancing communication through various channels. It supports third-party integrations and offers redundancy, providing stability compared to competitors, though minor server update issues occasionally occur. I've also considered Avaya and Genesys alternatives.
Senior Network Engineer at a outsourcing company with 51-200 employees4.0For over 10 years, I found Cisco Unified Communications reliable and user-friendly for basic communication. While its GUI needs improvement and advanced features weren't fully used, I rated it eight for stability and decent technical support.
Customer Success Manager with 51-200 employees5.0We use Communication Manager for all call handling, leveraging Jabber for mobility and video calls, which greatly improved communication. While AD integration and voicemail are valuable, we wish for integrated language translation and call recording.
Senior Collaboration Engineer at Cochran, Inc.5.0I find Cisco Unified Communications excellent for communication, with Jabber and Click to dial being very valuable. However, I believe configuring some features requires too many steps.
Sr. Voice Engineer at a retailer with 501-1,000 employeesI find the system's call blocking valuable, though reporting and RTMT need improvement. Setup is complex, requiring hands-on vendor management. Cisco's excellent support comes at a high cost, and solid infrastructure is crucial for successful VoIP deployment.
Head of Data Center at a tech company with 51-200 employeesNo summary available
Infrastructure Expert at a tech company with 51-200 employees4.0I believe Cisco Unified Communications shines with its Telepresence for HD video, making remote meetings feel in-person. It offers strong connectivity, routing, and security. However, some advanced features require newer versions, and failover can be expensive.