Cisco Unified Communications vs Mitel MiVoice 5000 comparison

Cisco and Mitel are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.7, while Mitel is ranked #14. Cisco holds a 12.8% mindshare in UC, compared to Mitel’s 1.3% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution.

Cisco Unified Communications

Read 9 Cisco Unified Communications reviews

787 Views
480 Comparison Views

100% willing to recommend

Mitel MiVoice 5000

104 Views
94 Comparison Views

Cisco Unified Communications

Mitel MiVoice 5000

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Unified Communications and Mitel MiVoice 5000 based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: September 2025).

Buyer's Guide

Unified Communications

September 2025

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Helped 869,832 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Unified Communications

Ranking in Unified Communications

1st

Ranking in IP Telephony & Unified Communications

1st

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mitel MiVoice 5000

Ranking in Unified Communications

14th

Ranking in IP Telephony & Unified Communications

9th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Unified Communications category, the mindshare of Cisco Unified Communications is 12.8%, down from 13.6% compared to the previous year. The mindshare of Mitel MiVoice 5000 is 1.3%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Market Share Distribution
Product	Market Share (%)
Cisco Unified Communications	12.8%
Mitel MiVoice 5000	1.3%
Other	85.9%

Unified Communications

Featured Reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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Top Industries

By visitors reading reviews

Educational Organization

12%

Computer Software Company

11%

Non Profit

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	3

No data available

Questions from the Community

What needs improvement with Cisco Unified Communications?

I want to see improvements, especially for the GUI interface, as it should be much easier and user-friendly in Cisco Unified Communications. It would be beneficial if it could be more web interface...

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What is your primary use case for Cisco Unified Communications?

We use this only for communication purposes, which includes a few use cases for it. We haven't used the video calls and other features because we based our use on basic communication, so I cannot g...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

Regarding price and value, it is already expired and has reached end of life.

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Comparisons

Skype for Business vs Cisco Unified Communications

Compared 53% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 20% of the time

Alcatel-Lucent OmniPCX Enterprise Communication Server vs Cisco Unified Communications

Compared 10% of the time

Kamailio SIP Server vs Cisco Unified Communications

Compared 7% of the time

Cisco Jabber vs Cisco Unified Communications

Compared 5% of the time

More Cisco Unified Communications Competitors

No data available

Product Reports

Buyer's Guide

Cisco Unified Communications

October 2025

Download Cisco Unified Communications product report

Buyer's Guide

Unified Communications

September 2025

Download Mitel MiVoice 5000 product report

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

Aastra 5000 is one of the most comprehensive communication software on the market, with over 500 functions.

Mitel

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

AIPA SpA

Buyer's Guide

Unified Communications

September 2025

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Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications. Updated: September 2025.

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869,832 professionals have used our research since 2012.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.