Cisco Unified Communications vs Mitel MiVoice 5000 comparison

Cisco and Mitel are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.0, while Mitel is ranked #18. Cisco holds a 14.1% mindshare in UC, compared to Mitel’s 1.3% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution.

Cisco Unified Communications

Read 7 Cisco Unified Communications reviews

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503 Comparison Views

100% willing to recommend

Mitel MiVoice 5000

101 Views
89 Comparison Views

Cisco Unified Communications

Mitel MiVoice 5000

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Unified Communications and Mitel MiVoice 5000 based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: August 2025).

Buyer's Guide

Unified Communications

August 2025

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Helped 865,985 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Unified Communications

Ranking in Unified Communications

1st

Ranking in IP Telephony & Unified Communications

1st

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mitel MiVoice 5000

Ranking in Unified Communications

18th

Ranking in IP Telephony & Unified Communications

11th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Unified Communications category, the mindshare of Cisco Unified Communications is 14.1%, up from 13.4% compared to the previous year. The mindshare of Mitel MiVoice 5000 is 1.3%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Market Share Distribution
Product	Market Share (%)
Cisco Unified Communications	14.1%
Aastra 5000	1.3%
Other	84.6%

Unified Communications

Featured Reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Government

University

Non Profit

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	2

No data available

Questions from the Community

What needs improvement with Cisco Unified Communications?

Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...

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What is your primary use case for Cisco Unified Communications?

It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.

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Comparisons

Skype for Business vs Cisco Unified Communications

Compared 54% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 20% of the time

Alcatel-Lucent OmniPCX Enterprise Communication Server vs Cisco Unified Communications

Compared 10% of the time

Kamailio SIP Server vs Cisco Unified Communications

Compared 7% of the time

Cisco Jabber vs Cisco Unified Communications

Compared 6% of the time

More Cisco Unified Communications Competitors

No data available

Product Reports

Buyer's Guide

Unified Communications

August 2025

Download Cisco Unified Communications product report

Buyer's Guide

Unified Communications

August 2025

Download Mitel MiVoice 5000 product report

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

Aastra 5000 is one of the most comprehensive communication software on the market, with over 500 functions.

Mitel

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

AIPA SpA

Buyer's Guide

Unified Communications

August 2025

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Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications. Updated: August 2025.

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865,985 professionals have used our research since 2012.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.