Cisco Unified Communications vs Mitel Application Suite comparison

Cisco and Mitel are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.7, while Mitel is ranked #7. Cisco holds a 9.8% mindshare in UC, compared to Mitel’s 5.9% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 100% of Mitel users who would recommend it.

Cisco Unified Communications

Read 9 Cisco Unified Communications reviews

829 Views
514 Comparison Views

100% willing to recommend

Mitel Application Suite

Read 1 Mitel Application Suite review

286 Views
249 Comparison Views

100% willing to recommend

Cisco Unified Communications

Mitel Application Suite

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Unified Communications and Mitel Application Suite based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: December 2025).

Buyer's Guide

Unified Communications

December 2025

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Helped 879,310 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Unified Communications

Ranking in Unified Communications

1st

Ranking in IP Telephony & Unified Communications

1st

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mitel Application Suite

Ranking in Unified Communications

7th

Ranking in IP Telephony & Unified Communications

3rd

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the Unified Communications category, the mindshare of Cisco Unified Communications is 9.8%, down from 14.9% compared to the previous year. The mindshare of Mitel Application Suite is 5.9%, up from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Market Share Distribution
Product	Market Share (%)
Cisco Unified Communications	9.8%
Mitel Application Suite	5.9%
Other	84.3%

Unified Communications

Featured Reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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it_user325977

Network Administrator II at a financial services firm with 51-200 employees

It provided a work-from-home solution, replacing both a land line and cell phone, that was easy to install and to administrate.

Ease of installation and administration Had a collegue that needed a phone solution for Work-from-Home. He didn't want to use his land line and the cell phone coverage was spotty at best. After only a few questions about installation, he was able to connect the Mitel and hit the ground running.…

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879,310 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

11%

Educational Organization

11%

Manufacturing Company

10%

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	3

No data available

Questions from the Community

What needs improvement with Cisco Unified Communications?

I want to see improvements, especially for the GUI interface, as it should be much easier and user-friendly in Cisco Unified Communications. It would be beneficial if it could be more web interface...

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What is your primary use case for Cisco Unified Communications?

We use this only for communication purposes, which includes a few use cases for it. We haven't used the video calls and other features because we based our use on basic communication, so I cannot g...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

Regarding price and value, it is already expired and has reached end of life.

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Comparisons

Skype for Business vs Cisco Unified Communications

Compared 33% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 20% of the time

Alcatel-Lucent OmniPCX Enterprise Communication Server vs Cisco Unified Communications

Compared 11% of the time

Digium Asterisk vs Cisco Unified Communications

Compared 6% of the time

Cisco Jabber vs Cisco Unified Communications

Compared 5% of the time

More Cisco Unified Communications Competitors

3CX Live Chat vs Mitel Application Suite

Compared 25% of the time

Digium Asterisk vs Mitel Application Suite

Compared 22% of the time

Digium Switchvox vs Mitel Application Suite

Compared 17% of the time

Fortinet FortiVoice vs Mitel Application Suite

Compared 17% of the time

More Mitel Application Suite Competitors

Product Reports

Buyer's Guide

Cisco Unified Communications

December 2025

Download Cisco Unified Communications product report

Buyer's Guide

Unified Communications

December 2025

Download Mitel Application Suite product report

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

The Mitel Applications Suite consolidates a comprehensive set of unified business communications and collaboration applications onto a single server footprint with common installation, commissioning, and administration tools. MAS delivers capabilities such as unified messaging, speech-enabled auto-attendant, mobility, teleworking, sophisticated audio, video, and web conferencing, informal contact center functionality, and business reporting.

Mitel

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Carlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet Hospital

Buyer's Guide

Unified Communications

December 2025

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.