ConnectWise Automate vs Kaseya VSA vs N-able N-sight Remote Monitoring & Management comparison

ConnectWise and Kaseya are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #10, while Kaseya is ranked #1 with an average rating of 7.5. ConnectWise holds a 7.7% mindshare in RMM, compared to Kaseya’s 18.4% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 84% of Kaseya users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,953 Views
1,152 Comparison Views

85% willing to recommend

Kaseya VSA

Read 32 Kaseya VSA reviews

3,610 Views
2,491 Comparison Views

84% willing to recommend

N-able N-sight Remote Monit...

Read 15 N-able N-sight Remote Monitoring & Management reviews

1,010 Views
747 Comparison Views

91% willing to recommend

ConnectWise Automate

Kaseya VSA

N-able N-sight Remote Monit...

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Executive Summary

We performed a comparison between ConnectWise Automate, Kaseya VSA, and N-able N-sight Remote Monitoring & Management based on real PeerSpot user reviews.

Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: June 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of July 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 7.7%, down from 9.3% compared to the previous year. The mindshare of Kaseya VSA is 18.4%, up from 9.1% compared to the previous year. The mindshare of N-able N-sight Remote Monitoring & Management is 4.5%, down from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement

The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

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Charles Sedano

Owner at PC Systems of Mo, Inc.

Has indicators that tell us if a machine is idle, in use, powered off, etc.

The unique thing I like most about Kaseya VSA is the quick indicators that tell us if a machine is idle, in use, powered off, etc. This allows us to handle client tasks when their machine is idle. We're currently migrating from Kaseya VSA nine to ten. Nine's automation capabilities don't exist, which is the main reason we're upgrading to ten.

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Daniel Gombe

Chief Executive Officer at SOIT Business Solutions

Remote management and incident handling have improved with customizable alerts and efficient patch management

The best feature in N-able N-sight Remote Monitoring & Management is the ease of use because I can remote into any machine that's under management without having to drive out to the customer all the time. It helps to reduce workflows because I can create scripts that I can automate, so I don't have to have many people working for me. It helps to reduce incident response times because it's a combination of tools that logs incidents to the PSA, creates tickets, and allows us to manage incidents all in one for an MSP. It does improve service delivery because we can see what's wrong with certain devices before even the customer has a problem, allowing us to remedy it with the necessary tools.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"Remote access and detailed monitoring help us support our equipment."

"The most value we get from this solution is that everything is on a patch cycle."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"Maybe they could improve the capability to be multi-tenant."

"It is very scalable."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"The initial setup is easy and the deployment is quick."

More ConnectWise Automate pros

"The remote management is quite good. Also, the patch management and service desk are great features of the solution."

"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."

"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""

"The ease of access and ease of use was great."

"Kesaya is highly configurable."

"The automation capabilities are incredible!"

"The unique thing I like most about Kaseya VSA is the quick indicators that tell us if a machine is idle, in use, powered off, etc. This allows us to handle client tasks when their machine is idle."

"The training that we received was quite good."

More Kaseya VSA pros

"I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way."

"The solution is user-friendly."

"Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues."

"The integrated backup and the scripting are good."

"The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed."

"The solution provides complete visibility for the client's infrastructure. Competitors support multiple platforms like Windows and Linux. We designed the agent for our clients, providing network discovery, so there's no need to go to each device individually. It is easy to deploy with a small address range."

"We like that this solution is in real-time, it gives us real-time monitoring."

"The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good."

More N-able N-sight Remote Monitoring & Management pros

Cons

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"Their support needs to be better."

"The fixed client for Automate is slow. The web client is not very intuitive."

"Scheduling of automation could be improved and made more simple."

More ConnectWise Automate cons

"The audit and KNM tools could improve."

"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."

"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."

"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."

"I would like to see improved virtual infrastructure management."

"The stability of the solution is good but it can be improved."

"The deployment process could be better."

"It never functioned as intended."

More Kaseya VSA cons

"The SentinelOne integration is not great."

"It would be great if the pricing model could be improved and the solution was more affordable."

"Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved."

"The patch management of the solution could improve."

"The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports."

"The solutions could improve by adding more features."

"There are disconnection issues sometimes."

"I would like to see notifications sent with SMS."

More N-able N-sight Remote Monitoring & Management cons

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"I believe Automate is available for around $2."

"Pricing and licensing are reasonable."

"I think it costs more than ManageEngine."

"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."

"The solution's pricing is reasonable."

"We were looking at a price of $22.50 cents per user."

"Licensing is available on a yearly basis and is priced per node."

"It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."

"I find Kaseya VSA's pricing extraordinarily expensive, with very limiting contracts. They discuss being flexible once you're locked in, but I haven't found that true. It is one of the most expensive tools in my arsenal and our highest expense to any company."

"You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it."

More Kaseya VSA pricing and cost advice

"There is a license required for this solution."

"I haven't paid a whole lot of attention to that since I set it up. It has per-user licensing. If I remember it correctly, it worked out to about $10 a month per user. There were no additional costs. It was pretty straightforward and simple."

"We use SolarWinds RMM on a pay-as-you-go monthly basis, so the cost can be highly variable because it depends on a few factors such as how many devices you need to support and what extra features you want to use. The more devices you have, the more you'll pay, and the same goes for extras."

"The product is fairly priced."

"As I'm not part of the procurement team and because I'm 100% technical, I'm not that familiar with the costs associated with N-able N-sight Remote Monitoring & Management, but I can say that in my location, particularly here in Sri Lanka, it's more expensive than other RMM solutions. I'm working for an Australian IT MSP, and over there, the solution isn't as expensive, but where I'm located, it is, so this is the reason why sometimes, clients don't go with N-able N-sight Remote Monitoring & Management. Licensing cost is also the reason why my organization is looking into Kaseya RMM. My current organization merged with another organization that's using both Kaseya RMM and Connectwise."

"The solution is not very expensive."

"Out clients pay monthly for the license of N-able Remote Monitoring & Management."

"It's expensive and out of our budget."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Performing Arts

Real Estate/Law Firm

Healthcare Company

Computer Software Company

11%

Performing Arts

Educational Organization

Healthcare Company

Computer Software Company

16%

Comms Service Provider

15%

Performing Arts

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about Kaseya VSA?

The most valuable feature of Kaseya VSA is the ability to control laptops remotely.

See all answers

What needs improvement with Kaseya VSA?

The network monitoring module today is not the best one. If it can improve, it would be better.

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What is your primary use case for Kaseya VSA?

We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.

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What is your experience regarding pricing and costs for N-able Remote Monitoring & Management?

The pricing is straightforward: it is based on a per-node basis. A node is a device that you would like to monitor to...

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What is your primary use case for N-able Remote Monitoring & Management?

I offer remote support for customers through both remote and on-site services. It's a hybrid approach, and the tools ...

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What do you like most about N-able Remote Monitoring & Management?

The details and the reports they provide are what I like, especially the details for almost the whole computer and th...

See all answers

Comparisons

Datto Remote Monitoring and Management vs ConnectWise Automate

Compared 17% of the time

NinjaOne vs ConnectWise Automate

Compared 9% of the time

Atera vs ConnectWise Automate

Compared 8% of the time

SolarWinds NPM vs ConnectWise Automate

Compared 8% of the time

More ConnectWise Automate Competitors

NinjaOne vs Kaseya VSA

Compared 13% of the time

ConnectWise RMM vs Kaseya VSA

Compared 13% of the time

N-able N-central vs Kaseya VSA

Compared 11% of the time

SuperOps.ai vs Kaseya VSA

Compared 7% of the time

ManageEngine Patch Manager Plus vs Kaseya VSA

Compared 2% of the time

More Kaseya VSA Competitors

Datto Remote Monitoring and Management vs N-able N-sight Remote Monitoring & Management

Compared 37% of the time

N-able N-central vs N-able N-sight Remote Monitoring & Management

Compared 18% of the time

NinjaOne vs N-able N-sight Remote Monitoring & Management

Compared 7% of the time

ManageEngine Endpoint Central vs N-able N-sight Remote Monitoring & Management

Compared 5% of the time

More N-able N-sight Remote Monitoring & Management Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

July 2025

Download ConnectWise Automate product report

Buyer's Guide

Kaseya VSA

April 2025

Download Kaseya VSA product report

Buyer's Guide

N-able N-sight Remote Monitoring & Management

July 2025

N-able N-sight Remote Monitoring & Management report

Download N-able N-sight Remote Monitoring & Management product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

N-able Remote Monitoring & Management, SolarWinds MSP Remote Monitoring & Management, MSP RMM, SolarWinds RMM, SolarWinds Remote Monitoring and Management

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.

VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.

VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Kaseya VSA Features

Kaseya VSA has many valuable key features. Some of the most useful ones include:

Remote monitoring and management: Kaseya VSA enables administrators to remotely monitor and manage multiple devices and endpoints, including desktops, laptops, servers, and mobile devices.

Help desk ticketing: The solution provides a help desk ticketing system for managing and resolving IT support requests.

Patch management: This feature automates the patch management process, helping organizations keep their systems up-to-date and secure.

Automated IT processes: Kaseya VSA offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Reporting and analytics: Real-time monitoring, automated alerts, and reporting capabilities help administrators quickly identify and resolve issues.

Mobile device management: Administrators can manage and secure mobile devices, including iOS and Android devices.

Integration with third-party tools: Kaseya VSA integrates with a range of third-party tools and platforms, including Active Directory, Exchange, and others, to provide a comprehensive IT management solution.

Kaseya VSA Benefits

There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:

Efficient: Because the solution successfully automates routine IT tasks and provides a centralized platform for IT management, organizations can streamline their IT operations and improve efficiency.

Security: Kaseya VSA has a range of security and compliance features, including endpoint security, data encryption, and reporting, so systems and data remain secure.

Resolve issues quickly: The solution’s real-time monitoring allows administrators to resolve issues before they spiral into bigger problems.

Cost-efficient: With its capability to automate routine IT tasks, organizations can reduce the need for manual labor and as a result save time and money.

Reviews from Real Users

Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.

A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”

"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.

PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

Kaseya

RMM software designed for next-level protection

Defend Windows and Apple devices with flexible, real-time remote monitoring and management, and a simple dashboard highlighting critical information during operational peaks.

Patch Microsoft and more

Keep devices compliant and secure with flexible patch management that easily allows MSPs to patch every aspect of the MSFT Environment and beyond.

N-able

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

NetSys Network Systems

Buyer's Guide

Remote Monitoring and Management (RMM)

June 2025

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