Best Live Chat Solutions

What is Live Chat?

Live Chat allows businesses to engage with customers in real-time, enhancing customer support and driving sales. It's a direct communication channel improving customer satisfaction and loyalty.

To learn more, read our Live Chat Buyer's Guide (Updated: January 2026).

The top 5 Live Chat solutions are NICE CXone, LiveChat, Zendesk Messaging, 3CX Live Chat and Comm100 Live Chat, as ranked by PeerSpot users in December 2025. Zendesk Messaging received the highest rating of 8.5 among the leaders. NICE CXone is the most popular solution in terms of searches by peers, and LiveChat holds the largest mind share of 13.5%.

Businesses leveraging Live Chat solutions experience quicker response times and increased customer engagement. This tool is essential for providing immediate assistance, addressing customer inquiries, and resolving issues with efficiency. Live Chat is typically integrated on websites to facilitate smooth and prompt customer interactions, helping organizations stay competitive and proactive in their customer service approach.

What are the critical features to look for in a Live Chat solution?

Real-time Messaging: Provides instant communication with customers.
Automated Responses: Uses AI to answer common questions round-the-clock.
Multi-channel Support: Integrates with various platforms like social media and email.
Customization: Allows personalizing chat prompts and interface appearance.
Analytics: Offers insights on customer interactions and agent performance.

What are the benefits and ROI of using Live Chat solutions?

Improved Customer Satisfaction: Quick resolution of issues enhances user experience.
Increased Conversion Rates: Engaging with potential customers boosts sales.
Cost-effective: Reduces the need for extensive phone support teams.
Higher Retention: Satisfied customers are more likely to return.
Valuable Insights: Analyzing interactions helps refine services and strategies.

In retail, Live Chat solutions enable instant product inquiries, aiding customers in their purchasing decisions. In healthcare, it facilitates patient support and information dissemination. Financial services use Live Chat to offer real-time assistance and consultation.

Implementing a Live Chat system empowers organizations to offer timely and efficient customer support, greatly benefiting overall service quality and operational efficiency.

Buyer's Guide

Live Chat

January 2026

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Helped 879,477 peers since 2012

Live Chat solutions mindshare

As of January 2026, in the Live Chat category, the mindshare of NICE CXone is 10.8%, down from 12.7% compared to the previous year. The mindshare of LiveChat is 13.5%, down from 17.5% compared to the previous year. The mindshare of Zendesk Messaging is 9.1%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat Market Share Distribution
Product	Market Share (%)
LiveChat	13.5%
NICE CXone	10.8%
Zendesk Messaging	9.1%
Other	66.6%

Live Chat

Top Live Chat products

Rankings through

#1 Ranked

NICE CXone

NICE CXone enhances call and email management in high-volume call centers. It supports multi-brand operations with ACD/IVR, quality management, dashboards, and integration with platforms like Microsoft Dynamics 365. Users benefit from real-time tracking, KPIs, customization, and call tagging. However, improvements in the user interface and reporting features are needed.

8.0

Rating

Reviews

687

Words/ Review

138

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Leader

LiveChat

Premium live chat software with help desk features.

Reviews

179

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Find out what your peers are saying about NICE, Text, Zendesk and others in Live Chat. Updated: January 2026.

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879,477 professionals have used our research since 2012.

Zendesk Messaging

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

8.5

Rating

Reviews

511

Words/ Review

110

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3CX Live Chat

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

8.0

Rating

Reviews

387

Words/ Review

107

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Comm100 Live Chat

Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. They empower genuine and personalized engagement on live chat, email, social media, and SMS through a single, unified console, enhanced with AI-powered chatbots and fully integrated knowledge bases.

Reviews

149

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ChatX Live Assist 365

CafeX Live Assist provides customers live access to experts right from your website and apps with screen sharing, video chat, co-browse and more. It provides with a simple code to start co-browsing immediately from a browser or mobile app without installation and telephony integration. Unlike most co-browsing technologies, CafeX avoids sharing the Document Object Model (DOM) between the user and the expert, because DOM can create browser compatibility issues and lacks support for native mobile apps. CafeX's unique technology supports co-browsing on iOS and Android and avoids formatting inconsistencies between browsers. Live Assist ensures that sensitive information, fields and regions are hidden from the expert's view. This enterprise-ready solution also works with existing business collaboration systems to ensure IT investments are protected.

103

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See which vendors are best for you

Use our free recommendation engine to learn which Live Chat solutions are best for your needs.

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879,477 professionals have used our research since 2012.

iAdvize

iAdvize is a conversational marketing platform which generates a turnover of more than 1 billion euros each year for more than 600 businesses in 60 countries.With iAdvize, businesses can predict and engage contact opportunities in real-time with their customers and prospects. They are connected via messaging with experts available 24/7. Enthusiastic about products or brands, these experts are selected for their expertise and get paid to share their advice.

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Drift Live Chat

Every business wants to engage with their buyers right away. But not everyone on your website is qualified for a conversation with your sales team.

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Drift Live Chat vs 3CX Live Chat

Amity Chat

Amity is the home of innovative digital solutions that help organizations, teams and individuals achieve more through the power of technology. On top of building and delivering our ecosystem of tools, ranging from virtual workplace solutions to chatbot management systems, we operate as your digital partner to champion a transformational journey from end-to-end.

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REVE Chat

REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. It provides several advanced features like Voice Call, Video Chat, Visitor Analytics, Facebook Chat, Department Routing, Auto Trigger to provide better customer service and boost sales conversions.

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Chative

Chative.IO platform helps small and medium businesses to grow sales and customer trust directly through chat.Customize the entire chat window to match the look and feel of your brand, create targeted welcome messages to quickly connect with visitors the moment they land on your sites.Customize the entire chat window to match the look and feel of your brand, create targeted welcome messages to quickly connect with visitors the moment they land on your sites.Deliver targeted messages and create personalized customer experiences.Scale engagement with a chatbot. Complex queries will be handed over to a human.

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Chative vs Amity Chat

Engati

Engati is a chatbot platform to build bots and Live chat in minutes without programming. Build once and publish across 8 major platforms FB messenger, telegram, website, etc. Engati an all-in-one platform for chatbots and Live chat which covers all aspects of creating, deploying, maintaining bots.

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eGain Chat

eGain Chat enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively.

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Serviceaide Luma

Luma is a Virtual Agent that provides better service experiences by providing customers with an intelligent, natural language conversational approach to Service Management. ... a conversational interface that guides users to actionable requests and improved self-service.

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OmniOmni

Introduce omnichannel experience to your business: combine all your messengers in a single OmniOmni Chat Platform. Use our flexible API and connect the most popular CRM-systems or systems of analytics to the platform.

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Velaro Live Chat

Velaro Live Chat offers a robust, customizable solution that's easy to set up and starts delivering results within hours or days. It automatically and instantly get a full picture of every website visitor - what they've viewed, how they got to your site and what they've chatted about before. Your agents will know the answer before the customer even asks the question. Velaro Live Chat is a rules-based workflow and routing functionality that send chats to individual customer service reps (or groups of CSRs) based on any criteria. It can filter, view and analyze enterprise-wide live help performance with the set of reporting tools, real time, or run regularly scheduled reports. It has an Enterprise Security using a click-to-chat tools that are designed with privacy.

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Slaask

Slaask enables you to chat with your visitors and clients in real time, and directly from Slack. Fewer tabs. More reactive. More conversions.

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Hoory

Increase customer loyalty with an AI-powered assistant that understands intent, provides fast and relevant answers, while uncovering insights into customer behavior.

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ProProfs Live Chat

ProProfs Live Chat engage and convert website visitors to customers. It resolves customer issues by seeing what customers type (even before they send it) or what they are viewing on your website. Live chat on your website helps you monitor and initiate conversations with site visitors, generate new leads with a pre-chat form and improve conversions, using ready-made templates & greetings. Your support operators can send proactive chat invitations to site visitors when they land on key pages of your site and gently guide them through the sales funnel which will improve the customer engagement considerably. Live chat software is securely hosted on IBM servers and integrates seamlessly with popular CRM, CMS, e-commerce, email marketing and many other tools.

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ProProfs Live Chat vs LiveChat

JivoChat

JivoChat is a fast, easy and stylish way to connect with your website vistors. Provide the info and help they need... and win their business.

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Chatboq

Chatboq enhances customer interaction through intuitive chat features and high customization. It supports various business needs, integrating seamlessly with existing systems. Users appreciate its quick response and support efficiency. Some find room for improvement in analytics accuracy and reporting capabilities to better measure engagement.

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VooChat

VooChat streamlines communication with reliable messaging and video calls. It integrates seamlessly with team workflows and offers robust security features. Some users report needing improved customer support and additional customization options to better meet diverse preferences.

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FreshChat

Freshchat helps you engage and delight your customers wherever they are - web, mobile and social messengers.

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JungleWorks Hippo

Move deals quickly through your sales funnelOur chat bot and live support software allows youto engage, route and convert hot leads in real-time.

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Multi-lingual Speech-Enabled Chatbot

Multi-lingual Speech-Enabled Chatbot enhances communication with its diverse language support. It efficiently handles customer queries while continuously learning. Features include speech-to-text and real-time translations. Some users find room for improvement in voice recognition accuracy in noisy environments.

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