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NICE CXone review
Argha Ghosh
Technology Specialist at Cognizant
Improved efficiency with browser-based call handling and efficient scripting tools
The audio quality in NICE CXone has room for improvement, as I experience issues like diffused calls and crackling audio. Clearing cache and cookies from browsers often resolves these problems, but it's something that occurs frequently. Simplifying the studio tool could also be an improvement, along with organizing external training and...
NICE CXone review
James Arvidson
Managing Partner at CX Partners Inc
A software that enables centers to operate more efficiently, increase the quality...
One of the best aspects of CXone is its omnichannel experience. It treats all contacts, whether phone, chat, email, or SMS, through the same system, allowing for consistent reporting and a true omnichannel experience. The platform is very flexible. You can customize it to do almost anything as long as it's based on logic, which has been...
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