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NICE CXone review
Argha Ghosh
Technology Specialist at Cognizant
Improved efficiency with browser-based call handling and efficient scripting tools
The audio quality in NICE CXone has room for improvement, as I experience issues like diffused calls and crackling audio. Clearing cache and cookies from browsers often resolves these problems, but it's something that occurs frequently. Simplifying the studio tool could also be an improvement, along with organizing external training and...
NICE CXone review
Senior Manager, Contact Center Technology at a financial services firm with 10,001+ employees
Flexibility and control allow users to build and manage their environments...
The solution is very similar to what we had previously with Genesis. We wanted to maintain that solution while gaining more flexibility when adding new features such as AI components, which is considerably easier now. The control aspect has been particularly beneficial. We are able to control how we utilize our CCaaS platform. We built our...
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