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FreshChat review
Chris-Edwards
Project Manager at Total organization
Unified conversations have strengthened client relationships and improved response...
FreshChat can be improved in several areas, specifically regarding the learning curve. Some users who are not well-versed in technology may find it complex to use and feel intimidated by the automation. Training and orientation could help alleviate the fear of adopting new technology.Another area for improvement is that over-reliance on the...
FreshChat review
Moses Karanja
Software Engineer at CMC Consultium Limited
Omnichannel chat has improved client support and now needs better accessibility...
FreshChat offers a number of features, one of which is that it is an AI-powered platform equipped with a chatbot known as Freddy AI. This chatbot facilitates automation, ensuring that customer engagement is available 24/7. Additionally, it has a simple user interface, making it easy for employees to learn and use the platform effectively....
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