Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. They empower genuine and personalized engagement on live chat, email, social media, and SMS through a single, unified console, enhanced with AI-powered chatbots and fully integrated knowledge bases.
| Product | Mindshare (%) |
|---|---|
| Comm100 Live Chat | 7.5% |
| LiveChat | 13.9% |
| NICE CXone | 9.6% |
| Other | 69.0% |
From front-line marketing and sales to service and support, Comm100 helps brands to exceed customer expectation through efficient and personalized engagements that close the gap between question and answer. Over 6,500 organizations worldwide use Comm100 including Rackspace, Stanford University and Canadian Blood Services. Learn more at www.comm100.com/.
Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, the State of California
| Author info | Rating | Review Summary |
|---|---|---|
| CS/Retention Manager at Catchpoint LTD | 4.0 | I use Comm100 for live chat, valuing its user monitoring and internal chat. While system stability can glitch, I found setup easy and scalability good, rating it 8/10. I advise exploring its features. |
| Owner at a marketing services firm with 51-200 employees | 5.0 | No summary available |
