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What is UJET?

UJET mindshare

As of August 2025, the mindshare of UJET in the Contact Center as a Service (CCaaS) category stands at 0.2%, down from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center as a Service (CCaaS) Market Share Distribution
ProductMarket Share (%)
UJET0.2%
Amazon Connect21.6%
Genesys Cloud CX18.2%
Other60.0%
Contact Center as a Service (CCaaS)

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