Interfacing Technologies Enterprise Process Center Reviews

We use the solution for finance processes, specifically for accounts payable and accounts receivable.

We have not fully understood the benefits since we've been using the solution for only six months. However, one notable software-related benefit from a user perspective is our improved ability to identify opportunities for automation and process enhancement just by gaining a clearer view of the processes.

There are two valuable aspects. First, setting up the process architecture is commendable. Second, not having to maintain different versions of processes is a notable benefit.

While we have yet to explore the tool's capabilities fully, I can't think of any immediate drawbacks. However, on the process mining side, there's potential for improvement to gain deeper insights into process functionality. Additionally, there's always room for enhancement in the user interface.

I have been using the solution for six months.

The solution is stable.

The support team is responsive.

Positive

I’m unaware of this. Our IT team handles this area.

I recommend that users invest more time in the initial setup of the process architecture within the tool. It is crucial to spend time designing how the process architecture works as it significantly impacts how the tool behaves. This upfront investment can prevent the need for extensive reworking later on.

We were looking for a BPM tool that enabled us to manage our:

• Process portal available to all employees and contractors, together with access for our external partners
  
  


• Process Architecture including linking to the process maps in BPMN 2.0 with validation of our limited user-friendly version of BPMN, linked to the Process Architecture


• Process documentation, including work instructions and procedures


• Process Controls embedded in processes and linked to the risks and regulative compliance items


• Process performance measures, including collecting any raw data from source systems, calculating measures, and then providing dashboards and reports for review


• Process improvement initiatives with tools to support analysis and identification of processes requiring improvement

We needed the entire platform to provide a browser-based, user-friendly and available on mobile devices (for our field staff and external partners) as well as desktop.

Lastly, we also wanted the capability to move towards process execution of human-centric workflow and integrate with our RPA platform.

While it was still early days, the Enterprise Process Center platform provided us with the flexibility to allow us to implement BPMN 2.0 without being too rigid. We also found that we had available additional capabilities, such as master data management and document management. These were going to be extremely useful in bringing new capabilities to the organization to replace legacy capabilities (already flagged for replacement) as our implementation program and rollout proceeded.

The most valuable feature is the integrated manner in which all the capabilities of the Enterprise Process Center platform work together and make it easier to complete the documentation of processes.

The platform is also highly configurable and customizable, although it is clear that you should learn to "walk before you try to run". In other words, starting with the out-of-the-box implementation still provides a very feature-rich environment that can be improved even further as your usage matures.

At this stage, we have don't really have any issues that have caused us any significant problems.

As with all such platforms, Enterprise Process Center is a complex tool and there are many capabilities and features that take time to learn. We have only begun to scratch the surface of the EPC, so we are still early in our learning cycle. While the available help and user documentation are highly informative, adding links to short how-to videos would be extremely useful. We can see that Interfacing has already been working on this over the first half of this year.

We have been working with Interfacing and Enterprise Process Centre on a proof of concept project over a six month period.

We have had no stability issues

We can see this is a highly scalable solution

Prior to conducting a search and selection process, we relied upon Microsoft SharePoint, Word, and Visio for all of our process documentation.

As we have had EPC delivered as a SaaS solution, setup was straightforward

My advice for anybody who is implementing this product is to understand what options you believe you are going to want to implement and rollout in the first three to five years, but spend the most time understanding what the set-up costs and pricing will be in the first two or maybe three.

It is highly likely that your expectations and plans will change during this initial period. So it is important to understand what flexibility is available to you on the pricing options available.

Our BPM Tool search was conducted over a three to six-month period. During this time, we also looked at Signavio, BOC ADONIS, Prime BPM, and BIC Cloud

Interfacing is a very engaging and accommodating company to work with. They have been involved with BPM for longer than most of their competitors and have people with a diverse range of experience.