Hyland OnBase vs Interfacing Technologies Enterprise Process Center comparison

Hyland and Interfacing Technologies Corporation are both solutions in the Business Process Management (BPM) category. Hyland is ranked #16 with an average rating of 7.6, while Interfacing Technologies Corporation is ranked #34 with an average rating of 8.0. Hyland holds a 1.0% mindshare in BPM, compared to Interfacing Technologies Corporation’s 0.3% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 66% of Interfacing Technologies Corporation users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

3,580 Views
609 Comparison Views

100% willing to recommend

Interfacing Technologies En...

Read 2 Interfacing Technologies Enterprise Process Center reviews

280 Views
171 Comparison Views

66% willing to recommend

Hyland OnBase

Interfacing Technologies En...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Hyland OnBase and Interfacing Technologies Enterprise Process Center based on real PeerSpot user reviews.

Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Hyland OnBase vs. Interfacing Technologies Enterprise Process Center Report (Updated: September 2025).

Buyer's Guide

Hyland OnBase vs. Interfacing Technologies Enterprise Process Center

September 2025

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Helped 867,370 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

16th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (13th)

Interfacing Technologies En...

Ranking in Business Process Management (BPM)

34th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

BI (Business Intelligence) Tools (29th), GRC (22nd), Quality Management Software (40th), Document Management Software (17th)

Mindshare comparison

As of September 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.0%, up from 0.3% compared to the previous year. The mindshare of Interfacing Technologies Enterprise Process Center is 0.3%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Hyland OnBase	1.0%
Interfacing Technologies Enterprise Process Center	0.3%
Other	98.7%

Business Process Management (BPM)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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SantoshKulkarni1

Consultant at a consultancy with 11-50 employees

A Robust Solution with Enhanced Automation and Process Improvement Identification Capabilities

I recommend that users invest more time in the initial setup of the process architecture within the tool. It is crucial to spend time designing how the process architecture works as it significantly impacts how the tool behaves. This upfront investment can prevent the need for extensive reworking later on.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"The solution is very developed and we are not taking full advantage of its functionalities."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The solution's most valuable features are integration and flexibility."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"We found the setup process to be okay since they do offer a troubleshooting guide."

More Hyland OnBase pros

"The most valuable feature is the integrated manner in which all the capabilities of the Enterprise Process Center platform work together and make it easier to complete the documentation of processes."

"One notable software-related benefit from a user perspective is our improved ability to identify opportunities for automation and process enhancement just by gaining a clearer view of the processes. There are two valuable aspects. First, setting up the process architecture is commendable. Second, not having to maintain different versions of processes is a notable benefit. The solution is stable. The support team is responsive."

Cons

"The application could potentially be more open-source, allowing integration with more solutions."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"The solution’s initial setup is a little difficult."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

More Hyland OnBase cons

"However, on the process mining side, there's potential for improvement to gain deeper insights into process functionality. Additionally, there's always room for enhancement in the user interface."

"As with all such platforms, Enterprise Process Center is a complex tool and there are many capabilities and features that take time to learn."

Pricing and Cost Advice

"The solution costs around $6,000 per month."

"OnBase is reasonably priced."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"My advice for anybody who is implementing this product is to understand what options you believe you are going to want to implement and rollout in the first three to five years, but spend the most time understanding what the set-up costs and pricing will be in the first two or maybe three."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

13%

Computer Software Company

10%

Insurance Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	8

No data available

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

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What do you like most about Interfacing Technologies Enterprise Process Center?

One notable software-related benefit from a user perspective is our improved ability to identify opportunities for automation and process enhancement just by gaining a clearer view of the processe...

See all answers

What needs improvement with Interfacing Technologies Enterprise Process Center?

While we have yet to explore the tool's capabilities fully, I can't think of any immediate drawbacks. However, on the process mining side, there's potential for improvement to gain deeper insights ...

See all answers

What is your primary use case for Interfacing Technologies Enterprise Process Center?

We use the solution for finance processes, specifically for accounts payable and accounts receivable.

See all answers

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Product Reports

Buyer's Guide

Hyland OnBase

September 2025

Download Hyland OnBase product report

Buyer's Guide

BI (Business Intelligence) Tools

August 2025

Interfacing Technologies Enterprise Process Center report

Download Interfacing Technologies Enterprise Process Center product report

Also Known As

OnBase

Enterprise Process Center

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Interfacing Technologies Enterprise Process Center by Interfacing Technologies Corporation integrates AI-powered enterprise software for managing operations, ensuring compliance, and driving improvement in regulated organizations.

Combining QMS, DMS, BPM, and GRC within a single platform, Interfacing Technologies Enterprise Process Center standardizes processes and reduces risk. It provides real-time insights and adapts to changing regulations, designed for industries like aerospace and life sciences. With ISO 27001 certification, GDPR, and CFR Part 11 compliance, it meets strict global security standards. Recognized by Gartner as a leader in DTO solutions, this platform offers precision and transparency through 25 years of expertise.

What features make Interfacing Technologies Enterprise Process Center valuable?

Quality Management: Enhances efficiency and compliance in processes.
Document Management: Centralizes information and ensures traceability.
Business Process Management: Automates workflows for operational excellence.
Governance, Risk & Compliance: Provides control and audit readiness.

What should users look for in reviews?

Operational Insight: Real-time insights into processes for better decisions.
Risk Reduction: Minimizes compliance risks and enhances security.
Adaptability: Quickly responds to changes in regulatory landscapes.

In aerospace and life sciences, Interfacing Technologies Enterprise Process Center implementation ensures compliance and operational control. It's crucial for manufacturing and government sectors seeking adaptability and precision due to their complex regulatory requirements.

Interfacing Technologies Corporation

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Pepsi-Cola Manufacturing International Ltd., Pfizer Deutschland GmbH, GlaxoSmithKline, Johnson & Johnson, Bayer S.p.A., KPMG, Royal Australian Air, Orange

Buyer's Guide

Hyland OnBase vs. Interfacing Technologies Enterprise Process Center

September 2025

Free Report: Hyland OnBase vs. Interfacing Technologies Enterprise Process Center

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