2019-09-10T09:04:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What is your primary use case for ServiceNow Now Platform?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

13
PeerSpot user
13 Answers
YashShah - PeerSpot reviewer
Sr Software Developer at a university with 5,001-10,000 employees
Real User
Top 10
2022-10-04T13:21:22Z
Oct 4, 2022

My use case for the ServiceNow Now Platform is developing applications within TB.

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Somnath Kand - PeerSpot reviewer
Team Lead at LTI - Larsen & Toubro Infotech
Real User
Top 10
2022-10-04T13:13:29Z
Oct 4, 2022

We primarily use the solution for ticketing or reporting. It's like a No-Code Development Platform or Rapid Application Development Software.

Mir Razvi - PeerSpot reviewer
Solution Architecture at Accenture
Real User
Top 5
2022-08-17T14:08:04Z
Aug 17, 2022

As a solution architect and developer working on service management and HR, many of my projects cover the development of modules for * operations management, * project management, * finance management, * resource management, * governance, * risk and compliance, and more, typically within the sphere of business management in general. For me and my team, ServiceNow Now Platform has many capabilities that we leverage to bring solutions to the problem statements in these areas, mainly according to agile methodology. If we are required, for example, to extend an application to external or internal users of your company, we would use ServiceNow to help with this process. Specifically, in this case, we would use HRSD (HR Service Delivery) which interlinks all of your own employees, external users, and others. The CSM part of ServiceNow aids in linking all your business services that are being used by service providers and everyone else, and it enables you to derive your own organizational service management structure exactly as you want it. ServiceNow also provides a powerful system that gives you ample information on what has broken and where, and offers plenty of solutions for fixing those things, particularly when it comes to orchestration, which really extends your capability for automation. You could say that it brings a sort of intelligence into your organization with its various features and functionalities. Having implemented ServiceNow Now Platform for many global clients with millions of users over the years, I have seen it in use across vendors, former resources, internal resources, external resources, and amongst these in many different ways and through many different applications. Our standard deployment environment nowadays is via the cloud, and we don't keep anything on-premise. However, I have previously implemented ServiceNow Now Platform on-premises during the initial stages of working with ServiceNow in the banking sector where we deployed it on-premise, but they eventually never released it. This work mainly involved the ITSM and operations part of ServiceNow Now Platform. We also utilize ServiceNow to help take care of cloud and asset management, such as when dealing with the licensing for Azure, Amazon Web Services, and so on. Then there's the work I've done with ServiceNow Security Operations, which involved using various SecOps modules for security incidents, etc., and which required integrations with tools such as Tanium, Splunk, and Azure Security Management. Here we used ServiceNow to generate the events, security incident alerts, and more, and currently we still have remediation tasks being completed in ServiceNow, where the risk assessment features and other solutions are in place to orchestrate everything.

AR
Servicenow Technical Architect at a tech services company with 10,001+ employees
MSP
2022-07-24T07:14:00Z
Jul 24, 2022

We use the product to provide our customers with a custom-built platform for their software and other requirements, such as patient detail management.

PuranjoyChatterjee - PeerSpot reviewer
Associate Director at Cognizant
Real User
2022-06-23T13:11:38Z
Jun 23, 2022

I mainly use Now Platform for change management and IT services, like if there are any issues with logins.

VM
Technical Architect at Tech Mahindra
Real User
2020-10-20T04:19:00Z
Oct 20, 2020

Our primary use cases for ServiceNow Now Platform include use incident management, problem management, case management, and our asset management. It's not used much for the business management part of it, though it's being assessed for it. We have other tools to manage that. In my organization we have the scenario where we will integrate with a couple of other tools which we have already purchased, which are used for the information management part of it. These will be integrated with this Now Platform. Another area which is currently being looked into but not yet implemented, is the compliancy part. They might go for it in future. One more thing is the security part. Though it is not yet being employed that much, it has a lot of interest. I can see a lot interest in this area. At times there is strategic interest in digitalization, so we might look into the analytics. There are more improved analytics features which are coming with the new versions of ServiceNow, which are also interesting.

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MJ
Delivery Manager at Tech Mahindra Limited
Real User
2020-04-26T06:32:00Z
Apr 26, 2020

It's part of a suite of other ServiceNow solutions.

Pol Mas Viza - PeerSpot reviewer
Director, Business Process at Seidor
Real User
2020-04-23T10:13:00Z
Apr 23, 2020

We are a service provider and this is one of the solutions that we work with to offer services to our clients.

SM
Service Delivery Project Manager at a tech services company with 501-1,000 employees
MSP
2020-02-20T06:38:00Z
Feb 20, 2020

Including customers, we have about 3,000 people using the product.

JP
Chief Operating Officer with 51-200 employees
Real User
2020-02-16T08:27:38Z
Feb 16, 2020

I am in a consultant position as the office of operating activity and business activity. I have one foot on the operation side and the other on the sales side of things. We implement solutions for our customers, and ServiceNow Now is one of the platforms that we work with.

MalayKapat - PeerSpot reviewer
ServiceNow Technical Consultant - PPM and HR at Cognizant
Real User
2020-01-26T09:26:00Z
Jan 26, 2020

I am actually a development expert within the ServiceNow platform. So I implemented ServiceNow for some of our customers as well as within our company. I help them to implement some applications customers and configure what they need from the suite of management applications available within ServiceNow. The most important thing we use this solution for is IT service management where users implement processes like incident management, problem management, or chain management. Incident management and problem management at its simplest can be a system whereby any user in an organization can report a defect. Say I am a user and my email is not working and I want to raise a ticket to get the problem solved. I use ServiceNow for raising that ticket. Another example is that if I want to implement new software, I need may need to raise a change request, so I do that in ServiceNow. We are always on the latest version. There is a new version every six months, so there are two releases every year. That means every time there is a new release I have to upgrade, update my knowledge about the changes by becoming familiar with the changes, and then we have to upgrade the program for the customers as well.

SamirTafech - PeerSpot reviewer
Senior Digital Enterprise Director at DetaSad
Real User
2019-09-27T04:38:00Z
Sep 27, 2019

We have customers that we are assisting with this solution, and we are also using it internally. We are providing and using ServiceNow as a KSA hosted solution on our cloud (DETASAD SAHABA), not the SaaS model and that therefore we are offering it for our clients as a world-class product fully compliant with Saudi security regulations with all data remaining is Saudi Arabia. ServiceNow is an integral part of our service solutions and all our clients benefit from it. We have two modules. We have the ITSM and the WFM. The WFM is not activated yet, and I am working on implementing this. Currently, we are only using the incident ticket request functionality. We are implementing the request for equipment, change management, and other request forms.

MS
Business Relationship Manager at Sasol
Real User
2019-09-10T09:04:00Z
Sep 10, 2019

We use this solution for taking calls, logging calls, and assigning calls. We have just moved over to ServiceNow Out-of-the-Box, which is the general platform. This solution is deployed in a hybrid-cloud environment.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Feb 20, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 3 answers
MalayKapat - PeerSpot reviewer
ServiceNow Technical Consultant - PPM and HR at Cognizant
Jan 26, 2020
The licensing price for ServiceNow is somewhat high. The pricing depends on the number of users. For a similar type of application, the price of licensing for ServiceNow is on the high side. Actually it is 20% to 30% more than the nearest competitor. There are technically not any additional costs besides the licensing fees from a customer point of view for the product. But, if they want to implement an application in ServiceNow, they may also have to pay for a developer's team to implement the solution. Once development is complete, they probably have to spend some amount for supporting and maintaining the application and customization, so that will also be included as an additional cost for the company using the solution even if it is not a direct cost for the product.
JP
Chief Operating Officer with 51-200 employees
Feb 16, 2020
It's expensive and if you need some analytical views of your activity, there is an additional cost.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Oct 4, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 8 answers
MalayKapat - PeerSpot reviewer
ServiceNow Technical Consultant - PPM and HR at Cognizant
Jan 26, 2020
The licensing price for ServiceNow is somewhat high. The pricing depends on the number of users. For a similar type of application, the price of licensing for ServiceNow is on the high side. Actually it is 20% to 30% more than the nearest competitor. There are technically not any additional costs besides the licensing fees from a customer point of view for the product. But, if they want to implement an application in ServiceNow, they may also have to pay for a developer's team to implement the solution. Once development is complete, they probably have to spend some amount for supporting and maintaining the application and customization, so that will also be included as an additional cost for the company using the solution even if it is not a direct cost for the product.
JP
Chief Operating Officer with 51-200 employees
Feb 16, 2020
It's expensive and if you need some analytical views of your activity, there is an additional cost.
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