2022-05-19T10:54:59Z

What is your primary use case for ServiceNow Customer Service Management?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
6

6 Answers

UdayThentu - PeerSpot reviewer
Real User
Top 20
2024-06-04T16:46:29Z
Jun 4, 2024
Search for a product comparison
Joseph Chakola - PeerSpot reviewer
Real User
Top 20
2023-11-22T13:55:19Z
Nov 22, 2023
GarethPeterson - PeerSpot reviewer
Real User
Top 10
2023-10-20T15:26:09Z
Oct 20, 2023
Rupesh Jethwa - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-09-11T10:36:11Z
Sep 11, 2023
PawanKumar7 - PeerSpot reviewer
Real User
Top 10
2022-08-16T11:08:45Z
Aug 16, 2022
BS
Real User
2022-05-19T10:54:59Z
May 19, 2022
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CRM Customer Engagement Centers
We asked PeerSpot users what they thought the most essential aspects of a CRM Customer Engagement Center was, and this is how they responded: As with most technology the CRM CEC needs to be comfortable and easy to use, adapting to the varying needs of the user. This includes the flexibility to integrate with other data sources and to generate customized results. Equally important was the ability to track and support customer journeys from beginning to end, monitoring performance, and...
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