I did not purchase ServiceNow Customer Service Management as it was assigned to me with a fully loaded version. All purchases were made prior to my involvement.
The pricing is around a seven, making it rather expensive. However, even with the cost, it is justified because it significantly aids business operations.
Price-wise, I feel the product is okay. I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive. The solution is neither cheap nor expensive.
Learn what your peers think about ServiceNow Customer Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
I did not purchase ServiceNow Customer Service Management as it was assigned to me with a fully loaded version. All purchases were made prior to my involvement.
ServiceNow Customer Service Management is expensive, although there is value for money considering the time and administrative efficiencies it brings.
The pricing is around a seven, making it rather expensive. However, even with the cost, it is justified because it significantly aids business operations.
The product has a premium price.
I rate the tool's pricing a six out of ten.
Price-wise, I feel the product is okay. I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive. The solution is neither cheap nor expensive.
I'm not involved with the pricing of ServiceNow Customer Service Management, so I have no idea how much it costs.
ServiceNow Customer Service Management is expensive. It's one of the most costly CSM options in the marketplace.