2022-05-19T10:54:59Z

What needs improvement with ServiceNow Customer Service Management?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
5

5 Answers

Joseph Chakola - PeerSpot reviewer
Real User
Top 20
2023-11-22T13:55:19Z
Nov 22, 2023

The product's AI feature should be improved.

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GarethPeterson - PeerSpot reviewer
Real User
Top 10
2023-10-20T15:26:09Z
Oct 20, 2023

The solution seems to be moving towards low-code/no-code technology. It is a negative aspect of my experience with the product. It also needs to introduce a clearer pricing structure.

Rupesh Jethwa - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-09-11T10:36:11Z
Sep 11, 2023

The product lacks customization capabilities. In the future, the product should include more options for customization to be able to meet the demands of the customers. Though our company prefers to implement the solution directly out of the box, we need better customization capabilities if there are some complex requirements from the customers.

PawanKumar7 - PeerSpot reviewer
Real User
Top 10
2022-08-16T11:08:45Z
Aug 16, 2022

ServiceNow Customer Service Management works fine for me, for now, so there isn't any room for improvement I see in it. In the next release of the tool, I'd like users to be able to download all reports because as a user, I can only download a limited number of reports from ServiceNow Customer Service Management, but my management team can do so. I'm unsure if it's a feature that's included in the tool or not.

BS
Real User
Top 20
2022-05-19T10:54:59Z
May 19, 2022

The price could be better. ServiceNow should price products more reasonably.

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