In my company, a different team looks after the maintenance phase of the solution. Regarding the product's user interface, there is an in-built portal developed by ServiceNow, which is good. I recommend the solution to those who plan to use it. I rate the overall solution a ten out of ten.
Chief Manager E&I at a wholesaler/distributor with 51-200 employees
Real User
2022-08-16T11:08:45Z
Aug 16, 2022
I work for a very small organization. I use a CRM solution from headquarters, to be specific, ServiceNow Customer Service Management. I'm a user of ServiceNow Customer Service Management, and it's a tool that's managed by the team headquartered in Japan, so if I face any issues, I'll just log into the tool and the team will resolve the issues. My company has ten thousand users of ServiceNow Customer Service Management. The tool is used on a daily basis. My rating for ServiceNow Customer Service Management is eight out of ten.
Learn what your peers think about ServiceNow Customer Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: September 2024.
I will recommend the product to others. Overall, I rate the solution an eight out of ten.
I rate the overall product a nine out of ten.
I rate the product an eight out of ten.
I rate ServiceNow Customer Service Management a seven out of ten.
In my company, a different team looks after the maintenance phase of the solution. Regarding the product's user interface, there is an in-built portal developed by ServiceNow, which is good. I recommend the solution to those who plan to use it. I rate the overall solution a ten out of ten.
I work for a very small organization. I use a CRM solution from headquarters, to be specific, ServiceNow Customer Service Management. I'm a user of ServiceNow Customer Service Management, and it's a tool that's managed by the team headquartered in Japan, so if I face any issues, I'll just log into the tool and the team will resolve the issues. My company has ten thousand users of ServiceNow Customer Service Management. The tool is used on a daily basis. My rating for ServiceNow Customer Service Management is eight out of ten.
On a scale from one to ten, I would give ServiceNow Customer Service Management a nine.