What advice do you have for others considering ServiceNow Customer Service Management?

Miriam Tover - PeerSpot reviewer
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PeerSpot user

6 Answers

UdayThentu - PeerSpot reviewer
Real User
Top 20
Jun 4, 2024
Search for a product comparison
Joseph Chakola - PeerSpot reviewer
Real User
Top 20
Nov 22, 2023
GarethPeterson - PeerSpot reviewer
Real User
Top 10
Oct 20, 2023
Rupesh Jethwa - PeerSpot reviewer
Real User
Top 5Leaderboard
Sep 11, 2023
PawanKumar7 - PeerSpot reviewer
Real User
Top 10
Aug 16, 2022
Real User
May 19, 2022
Find out what your peers are saying about ServiceNow, Microsoft, eGain and others in CRM Customer Engagement Centers. Updated: June 2024.
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CRM Customer Engagement Centers
We asked PeerSpot users what they thought the most essential aspects of a CRM Customer Engagement Center was, and this is how they responded: As with most technology the CRM CEC needs to be comfortable and easy to use, adapting to the varying needs of the user. This includes the flexibility to integrate with other data sources and to generate customized results. Equally important was the ability to track and support customer journeys from beginning to end, monitoring performance, and...
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