Senior NOC and Automation Consultant at a tech services company with 51-200 employees
MSP
Nov 5, 2021
It is a monitoring and automation platform. So, you handle alerts, and then you automate the fixes. We are using its latest version. It is cloud-based.
Information Security Manager at a recruiting/HR firm with 201-500 employees
Real User
Sep 1, 2021
Automate also pushes out patching and different things to different products that we have. We also use it to desktop manage, et cetera. Our third-party provider uses ConnectWise as their ticketing system.
Our primary use case of this solution is for managing systems, being able to see them online and offline. I use the solution as a shortcut to ConnectWise Control, because the way our permissions are set up in our actual ConnectWise Control portal, our internal systems can't be reached. I need to use Automate in order to control my system at the office if I need to do something inside the company LAN. I'm the VoIP network engineer at InfiNet Solutions.
ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling...
We use this solution to patch our servers and desktops.
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and excellent scripting.
We primarily use the product for incident handling in our networking and security operations center.
It is a monitoring and automation platform. So, you handle alerts, and then you automate the fixes. We are using its latest version. It is cloud-based.
We primarily use the solution to manage our clients. We use the solution to get into their computers for remote support and tasks of that nature.
Automate also pushes out patching and different things to different products that we have. We also use it to desktop manage, et cetera. Our third-party provider uses ConnectWise as their ticketing system.
Our primary use case of this solution is for managing systems, being able to see them online and offline. I use the solution as a shortcut to ConnectWise Control, because the way our permissions are set up in our actual ConnectWise Control portal, our internal systems can't be reached. I need to use Automate in order to control my system at the office if I need to do something inside the company LAN. I'm the VoIP network engineer at InfiNet Solutions.
We are a service provider. The solution is primarily used as both an in-work controller and central control.
We use ConnectWise Automate as a professional services automation tool.