It is as powerful as you use it to be. If someone is just going to use it for remote access and things like that, they will be wasting a lot of money. It is as good as you make it. My recommendation would be that if you're not going to use all of the features, you can use another solution. For example, ConnectWise Automate implements ScreenConnect, which is another one of their products that provides just the remote access screen connection to the machines. For some of our clients who don't really need full monitoring, we just have a screen connection available. I would rate ConnectWise Automate an eight out of ten.
I would recommend exploring the features and the pricing model before purchase. It seems like a few years ago our pricing model was a little better than it is currently. I know there are solutions coming on the market with some pretty aggressive pricing models where you're paying on a per tech license rather than a per agent license. Automate is a per deployed agent rather than per tech so if we're 15 techs working on 3000 computers, it's a lot better to pay the tech license than the agent license. I would rate this solution a six out of 10.
We're a partner with ConnectWise. We're most likely using the latest version of the solution. I'd advise those considering using the solution to work to integrate everything they can. I'd rate the solution ten out of ten.