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2019-06-11T11:10:00Z

What advice do you have for others considering ManageEngine OpManager?


If you were talking to someone whose organization is considering ManageEngine OpManager, what would you say?

How would you rate it and why? Any other tips or advice?

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1414 Answers

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Top 20Real User

I am a partner, cybersecurity partner, in Sri Lanka. I'd rate the solution at a six out of ten. Our issue is mainly with pricing. Technical support also should be improved. More than that, the product has to be feasible in order for me to take it to the customer. I have a couple of potential customers who are truly looking for a different product than this. It just isn't going to give them what they need. That said, I would recommend OpManager as there are other products I have seen that are not even up to the standard of OpManager.

2021-12-13T13:29:00Z
author avatar
Top 10Real User

They have a service where they come in and configure it or do the setup for you for a price. I don't remember the price, but it was pretty reasonable. If you're not familiar with the platform, that might be a good thing to go with, especially if you don't want to go in and do the ifs and buts trying to set it up. It would be a lot easier if you had them come and set it up for you. With all the alerting and everything else that you have to set up with it, it takes a minute to get it up and running and have everything the way you wanted. I'd give it a nine out of 10. I was really happy with it.

2021-11-23T01:13:13Z
author avatar
Top 20Real User

I would recommend this solution. I feel comfortable working with it. I would rate ManageEngine OpManager a nine out of ten.

2021-05-19T23:48:20Z
author avatar
Top 20Real User

In general, this product meets all our requirements, whatever our requirements are. I expect the product to perform as promised and use all the features that I need. It monitors the services, uptime, downtime, and that general requirement is met. I think I have no real implementation requirements. They are also constantly improving by resolving some bugs and they also add some additional features. For example, now if we want to monitor file integrity and IT management, we can do that. They also provide all services through the same console. If you want to, you can get other functionality through OpManager add-ons. If you want a service, you just buy the subscription and use the add-ons and monitor the multiple services in a single console. There is firewall monitoring, network monitoring, application monitoring, and network configuration is also provided. For some things, an additional license is required. If you had seen the previous versions, it is obvious that they have improved. So as of now, we do not need to ask for any requirements to be fulfilled. The IT person really only needs the alerts and designation as medium, critical, or high priority. This tool does that and it is a good monitoring solution. On a scale from one to ten where one is the worst and ten is the best, I would have to rate it a nine. They get a good rating because of the support and the features. Whatever they communicate, they provide.

2020-08-02T08:16:45Z
author avatar
Top 5LeaderboardReal User

It's a good solution. I wasn't part of the decision or part of the team at the time that they chose it but it definitely does what we need it for. It has more functionality than what we use it for, so I think it's overall a good solution. The only gripe I have is like everybody else, I would want it to be faster. That's the only issue I have. I would rate OpManager a nine out of ten.

2020-07-29T07:45:00Z
author avatar
Top 20Real User

Choose the modules that you would need in your organization because they have other modules like Application Manager that we are not using currently.

2020-06-28T08:51:00Z
author avatar
Real User

We use the on-premises deployment model. We have about four people using the solution. I'd recommend the solution. I'd rate it nine out of ten.

2019-12-15T05:58:00Z
author avatar
Real User

We use the on-premises deployment model. I'd recommend the solution. I'd rate it eight out of ten.

2019-11-27T05:42:00Z
author avatar
Real User

We use the on-premises deployment model. In terms of advice I'd give to others, I'd say they have to create proper maps and ensure proper connectivity. They have to map the switch ports properly so that they will know exactly which port is down and which devices will be affected. They also have to evaluate the utilization and properly set the thresholds, otherwise, they will be getting a lot of notifications. I'd rate the solution seven out of ten.

2019-10-16T06:52:00Z
author avatar
Real User

I would rate this solution a nine out of ten.

2019-09-22T06:42:00Z
author avatar
Real User

It's a very good tool and I would definitely recommend it to someone considering it. I would rate it an eight out of ten. Not a ten because there is room for improvement and because it needs storage.

2019-09-22T06:41:00Z
author avatar
Consultant

We are using another product from the same vendor that's called Device Control. This product is for working on remote sites, and it is necessary because OpManager cannot fulfill our requirements. In Device Control you have the ability to troubleshoot, remote control, and you have inventory management. For anybody who is researching this type of solution, I would suggest doing a POC to see if this solution will satisfy your goals and requirements in your environment. This will help you with your selection. I would rate this solution an eight out of ten.

2019-09-19T08:40:00Z
author avatar
Real User

We use the on-premises deployment model. I would recommend the solution. I'd rate it nine out of ten.

2019-09-19T08:39:00Z
author avatar
Real User

I would rate the product an eight out of ten. The reason for that is that it is an exceptional value for the money. It may not be the absolute best, but it is certainly better than most solutions and the price differential is significant. It is a good idea to get both the application monitoring package and the Ops Manager. They compliment each other, so I would suggest buying both. With regards to the implementation, I would suggest making use of an implementer even though it is an easy system to implement. An implementer will have the experience to do the implementation according to standards and proper architecture. This will save you from errors, speed the implementation, and keep you from wasting time doing things over again. We did the original implementation ourselves and then we had to re-build and do things all over again because we didn't have the knowledge of the package. It did work eventually, but it would have worked much more efficiently if done correctly the first time.

2019-06-11T11:10:00Z
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