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Workday pros and cons

Vendor: Workday
4.1 out of 5
Badge Ranked 1
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Workday Pros review quotes

ZC
Jun 14, 2022
There is a lot to like about it. I really enjoy the business process framework. It's something that's really seamless. It allows you to have people within the flow. They get assigned a task to complete something to approve, etc. That's a really good piece of functionality that Workday offers. Their out-of-the-box reporting framework is also really powerful in terms of what it provides. These would be two things that I would highlight.
AH
Feb 22, 2021
The solution was very good at reconfiguration and customization of their software. It helped us to meet federal regulations.
NS
Oct 28, 2019
This product is leaps and bounds above the competition. Part of the reason is that it is built with modern technology. It has no legacy coding in it at all.
Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
771,346 professionals have used our research since 2012.
Akash Nigam - PeerSpot reviewer
Sep 26, 2023
It is fairly easy to set up
it_user1310550 - PeerSpot reviewer
Oct 15, 2020
It helps the users to enroll for the benefits automatically and update their life events without the involvement of HR individuals or back-office staff. It enables a person to take action on their own. It reduces the administrative burden on HR and puts the ownership on the person that is going through the life event, whether it is having a child, taking a leave of absence, or something else. There are easy ways to integrate Workday with your common benefits. At least in the USA, it can be integrated with common benefits providers such as Fidelity, Blue Cross Blue Shield, Aetna, etc. It has got a connector that is able to connect with the vendor or the third party to which you are trying to send the eligibility file. It basically allows us to automate or set up the tool, and the integration with the provider is a lot quicker than competing tools. When it comes to reporting on just eligibility and SLSA, it is a lot more user-intuitive. Depending on the purpose of what you are doing, you can grant security rights or roles, for example, you can control whether someone is a benefits administrator doing an independent audit. Workday makes it very easy to do that. It significantly simplifies the reporting process.
RG
Dec 20, 2020
The reporting feature is quite easy for a layman to use, and the look and feel of the application is good. Its security is robust. You will never find a use case that cannot be covered.
EL
Oct 3, 2019
The solution is extremely stable.
JM
Apr 12, 2024
I like its UI and UX. When we were using Oracle or SAP, the UI/UX wasn't very user-friendly for the employees.
Mariette Pretorius - PeerSpot reviewer
Jan 11, 2023
In terms of customization, while it may not be fully customizable, you can configure the features based on the foundation that Workday offers. This allows you to take the basic features and tailor them to the specific needs of your company or business. It provides a lot of configuration flexibility.
DimitriosTsaknakis - PeerSpot reviewer
Jun 7, 2022
It's easy to set up.
 

Workday Cons review quotes

ZC
Jun 14, 2022
Workday does have a community site where people can go on and off for suggestions. They call them Brainstorms, and you can vote them up. That is something that they do well, but oftentimes, they seem to be racing to deliver something based on what a competitor is delivering. For example, if they hear SAP has this new functionality and learning that's going to be coming out, they prioritize there, which makes sense, but unfortunately, some of these Brainstorms may get neglected where the product might not be improved as quickly or as needed for the customers. You might be waiting for a year or two to get a feature that you'd like released. They should pay more attention to customer feedback and ensure that customer feedback is an essential part of their product roadmap.
AH
Feb 22, 2021
The cost of Workday is certainly not inexpensive. It's very pricey.
NS
Oct 28, 2019
It is good that much of the development is based on community input but often that can lead to details being ignored and small, nagging issues are ignored.
Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
771,346 professionals have used our research since 2012.
Akash Nigam - PeerSpot reviewer
Sep 26, 2023
I would really like to see a more robust timekeeping solution in Workday. Currently, most organizations are using Kronos for timekeeping and Workday for HR data. They then integrate Workday with Dimensions to manage time-related activities and payroll processing.
it_user1310550 - PeerSpot reviewer
Oct 15, 2020
It is very unique as compared to other tools in terms of the employee master data and how it is organized. That's why sometimes the information needs to sit in two different systems because, in Workday, it is organized differently. This issue is not related to benefits. It is more or so related to how you categorize employees. I don't think this is a problem that could be solved. Workday is aware of this. It is one of those kinds of situations that you just got to live with.
RG
Dec 20, 2020
They don't offer any backend database access. This is one limitation that I found in this product. Workday hasn't opened up about what kind of database they are into, which can make it easy for the technical team to emulate issues. It would be good if they can offer backend access to the technical team. It would be helpful if they can also provide a Troubleshooting Guide that we can use to troubleshoot issues. When we have an issue, there are very limited resources to refer to.
EL
Oct 3, 2019
Setting up reports can be a bit tricky.
JM
Apr 12, 2024
Workday does not support many Korean language features. So, it will be great if they have some development on the Korean language side – then it will be really powerful in our market.
Mariette Pretorius - PeerSpot reviewer
Jan 11, 2023
One potential feature that could be added is the ability to streamline business processes through quick tips and guided tours. This would allow for a smoother and more guided experience for colleagues as they navigate through different processes and steps. It would be similar to a guidance system or a step-by-step tutorial that could be added after the business process to guide users through it.
DimitriosTsaknakis - PeerSpot reviewer
Jun 7, 2022
The user interface could be modernized somehow.