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Symantec Siteminder vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Symantec Siteminder
Ranking in Access Management
11th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
75
Ranking in other categories
Single Sign-On (SSO) (12th), Web Access Management (1st)
UserLock
Ranking in Access Management
25th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Authentication Systems (20th)
 

Mindshare comparison

As of May 2025, in the Access Management category, the mindshare of Symantec Siteminder is 3.7%, down from 4.6% compared to the previous year. The mindshare of UserLock is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Access Management
 

Featured Reviews

Muzi Lubisi - PeerSpot reviewer
Improved user experience with seamless integration and easy installation
The feature that I mostly valued is the ease of installation on different systems, especially on Windows. Additionally, it is very beneficial for deploying single sign-on sessions between different windows on a web browser, provided I am connected to the right identity provider. That seamless integration significantly improves user experience and efficiency.
Bill H. - PeerSpot reviewer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can quickly deploy the entire product with a basic config within couple of hours."
"IWA is an out-of-the-box feature. The SAML-based federation is standard for all tools. However, CA Single Sign-On has made the federation configuration way too simple and handy to set up and use."
"The feature that I mostly valued is the ease of installation on different systems, especially on Windows."
"That seamless integration significantly improves user experience and efficiency."
"It is pretty easy to learn."
"All of our applications get a point, click, and you are in, while we increase security at the same time."
"We almost never have outages nor see slowdowns."
"A valuable feature of Siteminder is the way it handles bulk traffic. The features it has, in terms of routing the traffic and load balancing, are good."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
 

Cons

"I would like to see a move towards the newer technologies, which is what we are doing right now. I think that's in the roadmap that's coming, in the 12.8 and 14 releases, but we would like to have it sooner than later."
"The support could be faster."
"We're currently unable to find information about if the solution can do a full implementation with SQL. Some better and more accessible documentation for new users or those curious about the product would be helpful."
"The technical support could be better."
"They need to make configurations easier, and not have the engineer having to guess what will happen when he changes a particular setting."
"We would like to the OAuth be more stable, more issues being fixed rather than not."
"The initial setup of Symantec SiteMinder was a bit tricky. I would rate it a seven on a scale of one to ten, where ten indicates an easy setup."
"Siteminder needs to improve its user experience."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"The licensing is fair for this solution."
"Siteminder is a little costly. You pay for licensing, and they offer packages, so if you have less users, then you have to buy different products at different prices. If you have more of a user base, then the package is different. They also include other features—for example, if you have a database and you're using Siteminder, then it's good to use a Semantic-specific database, but if you are using less, then you have to purchase the database separately. Whereas if you are going for a bigger license, then it comes within the package. It depends on which plan you are using."
"The solution's pricing is competitive."
"The price is quite comparable to the other enterprise-level solutions in that market."
"CA solutions are generally expensive but for the customer the ROI is big."
"I recommend conducting a PoC on every available product before choose one."
"Symantec Siteminder is expensive; they could definitely do better on the price."
"The pricing is reasonable."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Financial Services Firm
36%
Insurance Company
12%
Computer Software Company
8%
Manufacturing Company
6%
Government
12%
Manufacturing Company
7%
Retailer
7%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Symantec Siteminder?
It's agent-based. It's convenient to deploy and integrate.
What needs improvement with Symantec Siteminder?
Symantec Siteminder needs to have adaptive authentication and multi-factor authentication as integrated features. Currently, multi-factor authentication is available as a separate solution, and it ...
Ask a question
Earn 20 points
 

Also Known As

SiteMinder, CA SSO, Layer7 SiteMinder
No data available
 

Overview

 

Sample Customers

British Telecom, CoreBlox, DBS, HMS, Itera ASA and Simeo
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Symantec Siteminder vs. UserLock and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.