Tidal by Redwood Reviews

The ROI is considered satisfactory, leading users to continue working with the product. Tidal's price is fair for the service provided and meets automation requirements. The ability to maintain cost while increasing volume is seen as a significant ROI. 

The pricing for Tidal Automation is considered fair and worth the cost. Users appreciate that it is available at a low cost compared to other tools, which helps save money. There have been pricing increases. Users get good value for their money and find it easy to budget for the licensing. 

The licensing model is flexible and meets users' needs. The company is accommodating and works with customers on licensing, allowing them to test out adapters before purchasing. 

The pricing is transparent, clear, and there are no surprises. 

• "The price is reasonable in terms of the product’s functionality."
• "Tidal is a low-cost tool and not expensive in comparison to other tools."
• "There have been pricing increases, but with the reduction that our company obtained from Tidal this year, the pricing has become very acceptable for this type of product."

Tidal Automation is used to automate and manage various tasks associated with job scheduling, workload automation, and event-driven automation. It is used for alerts, notifications, and analysis, as well as for automating financial procedures, IT operations chores, batch processing task scheduling, and data handling and administration duties. 

Tidal Automation can also be used to integrate with enterprise systems and applications, manage critical business processes, and optimize tidal energy production. It is deployed on-premise and can handle a large volume of jobs across multiple platforms and applications.

The customer service and support of Tidal Automation is good. Some customers have mentioned slight delays in customer support, however, overall, they had a good experience. The technical support is considered good, with a willingness to help and good product knowledge. 

Customers have mentioned that when they require assistance, Tidal Automation is responsive and provides all the necessary support. The support team is knowledgeable and experienced, and they go beyond Tidal Automation to help with integration and other related issues. 

Consistency in staff and knowledge, along with strong customer service have been highlighted as one of their strengths. While some customers have experienced a few kinks, the technical support is generally better than average. 

The setup for Tidal Automation was described as slightly complex in the beginning, however, users eventually got used to it. There are two deployment models available, on-prem and cloud-based, with the installation process being straightforward in a Windows environment. Some maintenance is required, particularly clearing the cache monthly to avoid issues with the UI console. 

Tidal Automation has been praised for its scalability. Users highlight that Tidal has many features that other tools do not provide, making it very convenient to use and capable of being scaled up. The scalability of Tidal has met the needs of various companies, with some using it on thousands of servers without any issues. 

Users have expressed that there is no limit to scaling up, whether it's the number of servers or the number of jobs. Tidal has been commended for its ability to handle large-scale implementations and its efforts to stay relevant by building connections to different types of systems. 

Tidal Automation is highly stable and reliable. Users have expressed satisfaction with its overall stability and its ability to sustain and process for the long run. However, there have been instances where the solution is less stable in non-product environments compared to production environments, without a clear explanation for this discrepancy. Despite this, Tidal Automation is considered very stable and has rarely faced serious production-impacting issues. 

Users have reported high uptime and availability. Any instability issues are often related to other systems that Tidal is connecting to, rather than Tidal itself. 

In some cases, Tidal has even detected errors in job completion that users were unaware of, indicating its effectiveness.